Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.
I am sorry for the challenges you are having with this issue.
I do have a workaround process to help you get back into your Mac Mini
but, it requires you to create a new user Administrator Login account
and then once in that new user account, you would have to delete just your locked out user account, BUT, you would save all of your files and folders from that account
would you be willing to give this a try?
I have no other alternatives other than you having to purchase an install disc to fix this password XXXXX
I CANNOT SEE YOUR ANSWERS
Are you able to see my typing here?
Ok so with the information provided would you like to try this workaround I have suggested?
Please type normally if you would, and refrain from the Caps, only because it will be easier reading in normal lower case text for me
I DID NOT RECIVE ANY INFORMATION
I have not provided it yet
I am asking if you would like to perform this new Admin login user creation and deletion of the current locked user (while saving all files of that user account) process
OK WHAT NOW
No Caps please
Thanks, one moment if you would, I will type those instructions out
Thanks for your patience
here it comes:
1. Reboot your Mac2. Hold apple key + s key down after you hear the chime.(Apple Command + S keys on newer Macs)3. When you get text prompt enter in these terminal commands to create a brand new admin account (hitting Return (or Enter) after each line typed):mount -uw /rm /var/db/.AppleSetupDoneshutdown -h now4. After rebooting you should have a brand new admin account. When you login to the new Admin User account, you can delete the previous user account if you like. Let me know and I will provide you the steps to perform this action.
i just got the last line
Ok let me try this for you.
1. Reboot your Mac
2. Hold down Apple key + S key, after you hear the Apple chime
3.) When you get the text prompt, enter in these terminal commands in order to create a new Admin account (hit Return or Enter after each line you type)
mount -uw /
rm /var/db/ .AppleSetupDone
shutdown -h now
This last command will shut down your Mac Mini
Then go to #4 and reboot up to your new Admin User account
Did these lines come out better for you this time?
My sincere apologies, with the way our chat interface is acting today
yes but u went to fast
can u send this to my e-mail
I just wanted to just make sure the information was coming out so you could see it
then I would go over it step by step with you
Now tell me if you would, do you at least see steps 1 -4?
if not, I will have to set up another way for you to see what I am submitting to you
i have k+5 key
It appears this chat is not cooperating well, so what I can do is switch to our Q & A (Question and Answer) mode if you like
it would be like us sending emails to each other
only in real time live
Ok I will do that now and then I will repost all of my steps and we will go over these together
I will not stop until I help you get back into your Mac Mini
i tried pushig the command key + the s key but knothing happens
Attachments are only available to registered users.
no it turns grey then back to blue
It turns grey then blue
I tried it many times it still comes up gray then blue
This doesnt seem like it is going to work is there a disk i can purchase to redo this