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Cris, Mac Specialist
Category: Mac
Satisfied Customers: 5821
Experience:  4 years Mac Specialist, Apple Certified.
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"iPad software update server could not be contacted" message

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Trying to restore ipad and after I connect to itunes it says "ipad software update server could not be contacted". Not sure what the next step is. Can someone help?
Hold the Sleep and Menu buttons together until you see the Apple logo then restart the computer, let me know.
Customer: replied 3 years ago.

Did that and it says to connect to itunes where I'm having the problem.

You restarted the computer already?
Customer: replied 3 years ago.

I did what you said and the apple logo appeared but then it says "connect to itunes".

Yes but did you restart the computer too?
Customer: replied 3 years ago.

Ok. Just restarted the computer.

Open iTunes... I assume the iPad is plugged into the computer, do you see the iPad listed on the left under Devices?
Customer: replied 3 years ago.

It did before. Now it doesn't.

Unplug it from USB and plug back in.
Customer: replied 3 years ago.

says itunes has detected ipad in recovery mode. you must restore this ipad before it can be used with itunes.

Click on yes or OK or Restore whatever it says
Customer: replied 3 years ago.

Did that. It says my my ipad software is up to date but when I hit restore it says it cannot connect to the ipad software update server.

You are doing this in iTunes right not on the iPad? Can you sign into your iTunes Store account?
Customer: replied 3 years ago.

Yes in itunes on my PC. I am logged into my itunes account now.

Are you on Mac or Windows?
Customer: replied 3 years ago.


Go to Start / Apple Software Update and make sure you have the latest software.
Customer: replied 3 years ago.

okay. it's updating itunes.

OK try again after
Customer: replied 3 years ago.

try what again? to restore in itunes?

After install restart the computer and unplug the iPad and plug it back in when started up.
Customer: replied 3 years ago.

I did that and now it's giving me the same message as before.

There may just be an actual problem with the update server but it is good you updated iTunes. What version of iOS is on the iPad now?
Customer: replied 3 years ago.

Not sure, but it's the original ipad and i've never updated the iOS.

Ok try this:

Okay, unplug the iPad cord from the computer.

Restart your computer and then load iTunes

* Connect the iPad to the computer with iTunes open and use a DIFFERENT USB port than you normally do.

* Turn off the iPad (hold down the sleep/wake button on the top) until you see the red slider and slide the red slider across to the right OR until the device simply shuts off, if locked up.

* Hold down the sleep/wake button AND the home button (on the front) for 10 seconds

* Release the sleep/wake button but CONTINUE to hold the home button

* iTunes should pop up and tell you it’s found a device in recovery mode, click ok and continue along for the restore

If it doesn’t work the 1st time, start from the beginning and try again.

When the device is in DFU (Device Firmware Update) recovery mode, the screen will be black. If you see the iTunes logo on the screen then you have gone into normal restore mode rather than DFU mode. Let me know

Can you tell me what operating system you are using? XP, Vista or Windows 7?

Customer: replied 3 years ago.

Windows XP

OK. Let's try the following:

First close iTunes on your PC.

Click on the "Start" button, then "Run". In the Run box type CMD and hit enter. A black DOS window will appear.

On the command line type in the following:

netsh winsock reset

Then hit enter,you will be prompted to restart the computer, restart it.

After the restart connect your iPad and try to reset it.

Customer: replied 3 years ago.

I can't get to run. I don't see that option.

Click on "START".

You will seen RUN at the bottom right of the Start menu.

Please follow the rest of the instructions carefully.
Customer: replied 3 years ago.

It did not prompt me to restart. It said "the requested operation requires elevation".

It looks like you have a network issue.

When did you start having downloading issues, just recently?
Customer: replied 3 years ago.

I think just recently. Not sure.

When you say "network" what exactly does it mean?

Your network I mean your router which supplies your internet and network.

However let's try a system restore on your PC. It will not affect any data just a simple way to undo system changes.

Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.

On the Welcome to System Restore page, click to select the Restore my computer to an earlier time option, and then click Next.

On the Select a Restore Point page select a date to before the issue started happening.

Your PC will restore then restart. Test out your issue afterwards and let me know the outcome.
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 5821
Experience: 4 years Mac Specialist, Apple Certified.
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