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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6631
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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cant bring up new version of Flash Player. Dont know how

Resolved Question:

can't bring up new version of Flash Player. Don't know how to disable security as asked. Being 85 years old I need a simple answer
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.
Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.
Customer: replied 1 year ago.

Mac OS X


Memory 4GB 1333 MHz DDR3

Expert:  Mike replied 1 year ago.
What is the version of Mac OS X under that line?
Expert:  Mike replied 1 year ago.
Go here and download the latest version and install:


Adobe - Install Adobe Flash Player
Copy and paste this into your browser window:

get.adobe.com/flashplayer/
Customer: replied 1 year ago.

3.06 ghz intelcore 13

Expert:  Mike replied 1 year ago.
No that is still not the system version it is right under OS X.
Customer: replied 1 year ago.

10.6.8

Expert:  Mike replied 1 year ago.
OK Go here and download the latest version and install:

get.adobe.com/flashplayer/
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6631
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Mike and 3 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

New version not working

Expert:  Mike replied 1 year ago.
What do you mean what happens exactly?
Customer: replied 1 year ago.

It looks like new version flash player did not install.

Expert:  Mike replied 1 year ago.
Did you run the installer? Just downloading it is not enough.
Expert:  Mike replied 1 year ago.
Look in your downloads folder
Customer: replied 1 year ago.

It has been installed (tried a few times) Do I have to disinstall the old fp?


 


If I'm a problem (and that's possible) then I will take this computer to a local. If that happens can I get a refund?

Expert:  Mike replied 1 year ago.
No it should work with your system. Where are you seeing that it is not working? Go here what does it say in the box?

http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
Expert:  Mike replied 1 year ago.

Sorry I am having trouble with the links click here:

 

http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

 

 

_____

Expert:  Mike replied 1 year ago.
What does it say under number one on that page?
Customer: replied 1 year ago.

NO..go to number 2 and that's not working for me. I am completely undone by all this and really, I want to give up.

Expert:  Mike replied 1 year ago.
I don't know what you mean by that. What does it say in that box? If you want to give up that is ok too.
Customer: replied 1 year ago.

Thanks for trying, but in 2 hours worth of my trying it just doesn't work. Would appreciate a refund. Aloha

Expert:  Mike replied 1 year ago.
Ok but did you actually install it not just download it? I'll request a refund
Expert:  Mike replied 1 year ago.
Go to System Preferences / Flash there you will see Security settings if that is the problem

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