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Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience:  Apple Computers and Mobile support with 12 years of exp.
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Took I Pad on holiday. Last day message "I Cloud backup.

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Took I Pad on holiday. Last day message "I Cloud backup. This pad hasn't been backed up in 2 weeks. Backups happen when this I Pad is plugged in, locked and connected to wifi". Wifi in hotel sporadic so didn't use much. Brought it home, plugged in and its on wifi. Has been plugged in overnight and screen still frozen with the above message. How do we unlock it?

Appleologist :

Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.

Lets first try to unfreeze your ipad. To do this, press and hold both the sleep and home button for 30 secs or until the apple logo appears. The sleep button is located in the upper right corner and the home button is the round button on the bottom front bezel

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Appleologist :

Please let me know if that did not work so we can continue to troubleshoot


Ok I Pad showing apple logo

Appleologist :

Ok now when your ipad boots back up, check to see if it is still frozen


Hey we have lift off - thank you so much for your help

Appleologist :

You are very welcome. Have a fantastic day

Appleologist :

You can now go ahead and rate my service and end the Chat.

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