Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.Lets first try to unfreeze your ipad. To do this, press and hold both the sleep and home button for 30 secs or until the apple logo appears. The sleep button is located in the upper right corner and the home button is the round button on the bottom front bezel
Please let me know if that did not work so we can continue to troubleshoot
Ok I Pad showing apple logo
Ok now when your ipad boots back up, check to see if it is still frozen
Hey we have lift off - thank you so much for your help
You are very welcome. Have a fantastic day
You can now go ahead and rate my service and end the Chat.