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Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.Lets first try to unfreeze your ipad. To do this, press and hold both the sleep and home button for 30 secs or until the apple logo appears. The sleep button is located in the upper right corner and the home button is the round button on the bottom front bezel
Let me know if that did not work so we can continue to troubleshoot
Thank you this has worked, much appreciated.
You are very welcome.
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