Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.So I can better assist you, I will need additional information. In your description you mentioned that you drag them into the trash. Are you saying the files still do not delete?
Thanks for clarifying. Try this. Select the document you wish to delete and press Command+Delete. Let me know if you are still unable to delete
have tried that also....no luck
Are these documents in the documents folder?
no....they are in a folder we set up called "PBG files"
Is microsoft word currently open?
Ok, go ahead and close microsoft word. Save any changes you made. Then try to delete that document again.
did not delete
i use a tracpad...could this be the problem?
Do you have another document that you do not mind deleting. This will help isolate your issue? When you say trackpad, are you referring to your mouse?
yes....have tried numerous documents
trackpad = mouse
Ok, lets try one more thing before we try another route. Although it is a little different than the average mouse,the trackpad should not be the problem. Try to press and hold the control key while clicking on the document. You will get a few options. Choose Move to trash
did not get any questions
Are you pressing and holding the control key while clicking on the document. The control key is the third button to the left of the space bar
Ok lets try to activate right click on your trackpad. Click on the apple logo in the upper left corner and choose system preferences
Click on Trackpad under hardware
Do you see where it says Secondary Click
Is it checked?
Right underneath it, what does it say?
Does it say bottom right corner?
BUT i noticed that "dragging" was NOT checked
Does it say 3 finger drag?
no....under three fingers, it says "swipe to navigate" and it is checked
Where do you see dragging?
under One finger
Ok, go ahead and check that
Under secondary click, what does it read?
there is nothing "under" secondary click. next category is Three Fingers
sorry ... think i was looking at wrong thing
Do you see a little arrow?
Look under point and click
ok...let's back up.
Sure. In the upper menu of trackpad, you should see Point &Click
"Secondary Click" was NOT checked (I was looking at "Secondary Tap" under Two fingers)
So...now i'm checking Secondary Click
Ok, go ahead and select secondary click and choose "Click right bottom corner"
Next to Secondary Click it says "Bottom Right Corner". there's nothing UNDER it
Ok that is the right setting. You can go ahead and close system preferences
Should I click "dragging" under One Finger?
Yes Click dragging under one finger. Then try to drag it to the trash. If that still does not work Select the file and click on the bottom right corner. You should not get options
You should Now get options*. choose move to trash
tried dragging...didn't work
What about right clicking?
tried that too...nothing (no options)
do you want me to actually OPEN file or just click on it
Just click on it. If you click on it buy click on the bottom right corner, you will be able to trash it. You should not be opening the file
If that still does not work, you may have what is called permission issues. This means your computer will not allow you to do things that you would normally do. This can be corrected via disk utility. When was the last time you were able to successfully delete a file?
can't remember....i'm sorta a computer file hoarder!
Ha ha. Ok, lets first check for updates. Click on the apple logo in the upper left corner and choose software updates
Which updates come up?
only Security Update 2013-001
Ok thats not important. Close out of software updates. Click on the magnifying glass in the upper right corner and type on disk utility
Select macintosh HD in the left column. Then choose repair permissions
Wow you have a lot of errors. Ok let it do its thing. You are going to have to restart your computer. So bookmark our chat so you will be able to re-enter after you restart
uh..how do i do that (11year-old grandson is not here to do it for me!!!)
I promise I am not laughing. Click on the Bookmark bar in the upper menu bar and choose bookmark
Then choose Add Bookmark
Make sure it saves to the bookmark bar
You should now be able to see it on the bookmark bar
By the way, is there another mouse in your house hold?
think its doing it
can probably find old mouse. both imacs use trackpads
Ok thats fine. We can stick with this one.
ok...do i call you back when it's finished repairing?
Nope, I am will hang tight right here. Is our chat bookmarked? Can you see it on the bookmark bar?
seems that every time i type the "repair" stops moving
Alright I will stand by while it does its thing. Let me know when it is done
will do...taking my lunch break now!
Ok enjoy :)
You may still need to restart the computer but try to delete anyways. Select the document you wish to delete (Do not open) Press and hold down the Command key while pressing the delete key
Ok bookmark our chat and restart your computer?
afraid it's not bookmarking
Lets go back to your trackpad settings
It starting to look like a setting issue or how you are clicking
Lets go step by step. Click on Point & Click
don't see anything that says Point & Click
Do you have a menu bar up top?
Or does yours look like this
Ok lets go section by section. Under One finger, is the first one tap to click checked?
Ok, uncheck that
The only thing that should be checked is secondary click with bottom right corner
Under Two fingers, everything should be checked except secondary click
Lets make sure your trackpad is working. Place your mouse on the desktop and click on the bottom right corner. Do you have a selection box now?
Ok good. Now close system preferences and do the same on your documents. Bottom click it, you will get a selection box. Choose move to trash
no selection box
just found a mouse...want me to change?
its a wireless...will that work?
Are you clicking on it first to highlight it?
Hmm ok. Go and grab your other mouse
is it also a magic trackpad?
have another trackpad but also have wireless mouse
Grab the wireless mouse
got it how do i activate it and deactivate trackpad?
Go to system preferences again. Click on Mouse under hardware
On the bottom on your mouse, make sure the green dot is showing
It should have found it by now
Is the mouse in discovery mode?
said it found and then changed back to searching again
Try to turn the mouse off for 10 secs and then turn it back on
says Found Mighty Mouse...connecting
Ok so are you using the mighty mouse now?
Try to drag the document to the trash now
still doesn't work
Does the document even highlight?
When you are dragging it, can you see the dragging shadow
And when you put it on the trash, does the trash can turn black?
Do you hear a sound or does it just bounce back?
just bounces back, i think
Open your finder window and click on documents in the left column
volume is always off...will turn it on and try again
still no sound
documents is open
Within the documents folder, you should see About Stacks.pdf
looking for it
Ok drag it to the desktop first. Then drag it to the trash
Ok so it may be an issue with permissions with your documents folder. In the left column in finder, do you see you account folder?
Click on your account name. You will then see your documents folder. Select your documents folder and choose File<Get info
our account name is XXXXX XXXXX
do i clickj on "accounts" to open folder?
Thats' what i did...but appeared to be preset worksheets
Yes click on your Home Folder. It has a house icon with your account name
If that does not work, choose Go in the finder menu and choose Home
Ok do you see your documents folder?
Click on it and choose File<Get info
You should now have a pop up box. At the bottom, do you see where is says Sharing and Permissions
yep...got it open
says i have custom accepp
Under privileges, change it to read and write
thats what it already says
Click on the little gear next to the + and - sign and choose Apply to enclosed items
BUT it wasn't highlighted. NOW it is and it works!!!!
Ok good. now choose apply to enclosed items so it will take care of all files in that folder
working like a charm!!!
Thank you SO much. Should I still bookmark this in case i need you again?
Oh....should probably tried and reconnect trackpad and make sure it works
I was just about to ask about your mouse :)
Yes re-connect your mouse
See if both mice are connected
If so then you can just turn your magic mouse off
uhmmmm....doesn't work with trackpad
Pairing or deleting ?
Can you even drag it to the desktop?
ok...this is wierd
was able to drag to desktop then to trash and it shows in "trash" BUT it's still in my documents as well
yes that is normal. Dragging to to the desktop makes a copy of it. Did you choose apply to enclosed items when you were in the get info screen?
its grayed out
Click on the lock in the bottom right corner and type in your admin password
Then click on the little gear and choose apply to enclosed items
Make sure it still says read and write
Ok when it is done, try to trash a file from the documents folder
nope...still the same
Can you go back to the other mouse and try it again
do i need to disconnect trackpad?
Was it connected when it worked with the other mouse?
not sure...don't think i did anything to delete it before
Ok let check permissions on your entire user folder. Click on Go in the top menu and choose computer
a thought....was i supposed to close the lock on the previous page
Yes that does lock in changes
Its ok, we can do it to your entire user folder
ok did that...still not working
Click on Go in the top menu and choose computer
Click on the user folder
Choose your account and choose file get info
ok...have a folder named "Billye" and also the little house
The one with the little house
At the bottom is still says read and write correct?
i'm lost. at the bottom of what?
Im sorry, select the home folder and choose File<Get Info
doing it again
Ok choose read and write access and then choose apply to enclosed items
That was fast
So it now says read and write correct?
You may need to restart your computer but try to drag it onto the trash
still didn't trash. if i re-start computer will i loose our connection?
Yes you will need to bookmark our chat as mentioned earlier
Click on Bookmark and choose Bookmark page. Add it to the bookmark bar
still don't see it in bookmark folder
Did you choose bookmark folder or bar?
Add it again and choose bookmark bar
so...shut down, re-start and try again. Right?
Correct. I will be waiting here
ok...worked with mouse. don't have time right now to try trackpad. have appointment.
but worse case...i'll delete these 5 years of old files before reconnecting trackpad!!!
do i need to do anything else for you?
you've bee wonderful
Thank you soooo much for your patience. You were great to work with too. You can now go ahead and rate my service and end the Chat. You can also reply to the chat after rating should you need further assistance