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Michelle
Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 897
Experience:  Apple Computers and Mobile support with 12 years of exp.
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How do i delete word files on mac?

Resolved Question:

How do i delete word files on mac?
Submitted: 1 year ago.
Category: Mac
Expert:  Michelle replied 1 year ago.

Appleologist :

Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.

So I can better assist you, I will need additional information. In your description you mentioned that you drag them into the trash. Are you saying the files still do not delete?

Customer:

correct

Appleologist :

Thanks for clarifying. Try this. Select the document you wish to delete and press Command+Delete. Let me know if you are still unable to delete

Customer:

have tried that also....no luck

Appleologist :

Are these documents in the documents folder?

Customer:

no....they are in a folder we set up called "PBG files"

Appleologist :

Is microsoft word currently open?

Customer:

yes

Appleologist :

Ok, go ahead and close microsoft word. Save any changes you made. Then try to delete that document again.

Customer:

did not delete

Customer:

i use a tracpad...could this be the problem?

Appleologist :

Do you have another document that you do not mind deleting. This will help isolate your issue? When you say trackpad, are you referring to your mouse?

Customer:

yes....have tried numerous documents

Customer:

trackpad = mouse

Appleologist :

Ok, lets try one more thing before we try another route. Although it is a little different than the average mouse,the trackpad should not be the problem. Try to press and hold the control key while clicking on the document. You will get a few options. Choose Move to trash

Customer:

did not get any questions

Appleologist :

Are you pressing and holding the control key while clicking on the document. The control key is the third button to the left of the space bar

Customer:

yep

Appleologist :

Ok lets try to activate right click on your trackpad. Click on the apple logo in the upper left corner and choose system preferences

Appleologist :

Click on Trackpad under hardware

Customer:

ok

Appleologist :

Do you see where it says Secondary Click

Customer:

yes

Appleologist :

Is it checked?

Customer:

yes

Appleologist :

Right underneath it, what does it say?

Appleologist :

Does it say bottom right corner?

Customer:

BUT i noticed that "dragging" was NOT checked

Appleologist :

Does it say 3 finger drag?

Customer:

no....under three fingers, it says "swipe to navigate" and it is checked

Appleologist :

Where do you see dragging?

Customer:

under One finger

Appleologist :

Ok, go ahead and check that

Customer:

done

Appleologist :

Under secondary click, what does it read?

Customer:

there is nothing "under" secondary click. next category is Three Fingers

Customer:

sorry ... think i was looking at wrong thing

Appleologist :

Do you see a little arrow?

Full Size Image

Appleologist :

Look under point and click

Customer:

ok...let's back up.

Appleologist :

Sure. In the upper menu of trackpad, you should see Point &Click

Customer:

"Secondary Click" was NOT checked (I was looking at "Secondary Tap" under Two fingers)

Customer:

So...now i'm checking Secondary Click

Appleologist :

Ok, go ahead and select secondary click and choose "Click right bottom corner"

Customer:

Next to Secondary Click it says "Bottom Right Corner". there's nothing UNDER it

Appleologist :

Ok that is the right setting. You can go ahead and close system preferences

Customer:

Should I click "dragging" under One Finger?

Appleologist :

Yes Click dragging under one finger. Then try to drag it to the trash. If that still does not work Select the file and click on the bottom right corner. You should not get options

Appleologist :

You should Now get options*. choose move to trash

Customer:

tried dragging...didn't work

Appleologist :

What about right clicking?

Customer:

tried that too...nothing (no options)

Customer:

do you want me to actually OPEN file or just click on it

Appleologist :

Just click on it. If you click on it buy click on the bottom right corner, you will be able to trash it. You should not be opening the file

Appleologist :

If that still does not work, you may have what is called permission issues. This means your computer will not allow you to do things that you would normally do. This can be corrected via disk utility. When was the last time you were able to successfully delete a file?

Customer:

can't remember....i'm sorta a computer file hoarder!

Appleologist :

Ha ha. Ok, lets first check for updates. Click on the apple logo in the upper left corner and choose software updates

Appleologist :

Which updates come up?

Customer:

it's checking

Appleologist :

ok

Customer:

only Security Update 2013-001

Appleologist :

Ok thats not important. Close out of software updates. Click on the magnifying glass in the upper right corner and type on disk utility

Customer:

done

Appleologist :

Select macintosh HD in the left column. Then choose repair permissions

Customer:

25 minutes

Appleologist :

Wow you have a lot of errors. Ok let it do its thing. You are going to have to restart your computer. So bookmark our chat so you will be able to re-enter after you restart

Customer:

uh..how do i do that (11year-old grandson is not here to do it for me!!!)

Customer:

stop laughing!

Appleologist :

I promise I am not laughing. Click on the Bookmark bar in the upper menu bar and choose bookmark

Appleologist :

Then choose Add Bookmark

Customer:

duh!

Appleologist :

Make sure it saves to the bookmark bar

Appleologist :

You should now be able to see it on the bookmark bar

Appleologist :

By the way, is there another mouse in your house hold?

Customer:

think its doing it

Customer:

can probably find old mouse. both imacs use trackpads

Appleologist :

Ok thats fine. We can stick with this one.

Customer:

ok...do i call you back when it's finished repairing?

Appleologist :

Nope, I am will hang tight right here. Is our chat bookmarked? Can you see it on the bookmark bar?

Customer:

no...not yet?!

Customer:

seems that every time i type the "repair" stops moving

Appleologist :

Alright I will stand by while it does its thing. Let me know when it is done

Customer:

will do...taking my lunch break now!

Appleologist :

Ok enjoy :)

Customer:

Done!!!

Appleologist :

You may still need to restart the computer but try to delete anyways. Select the document you wish to delete (Do not open) Press and hold down the Command key while pressing the delete key

Customer:

nothing

Appleologist :

Ok bookmark our chat and restart your computer?

Customer:

afraid it's not bookmarking

Appleologist :

Lets go back to your trackpad settings

Appleologist :

It starting to look like a setting issue or how you are clicking

Customer:

ok

Appleologist :

Lets go step by step. Click on Point & Click

Customer:

don't see anything that says Point & Click

Appleologist :

Do you have a menu bar up top?

Full Size Image

Appleologist :

Or does yours look like this

Full Size Image

Customer:

second one

Appleologist :

Ok lets go section by section. Under One finger, is the first one tap to click checked?

Customer:

yes

Appleologist :

Ok, uncheck that

Customer:

done

Appleologist :

The only thing that should be checked is secondary click with bottom right corner

Customer:

ok

Appleologist :

Under Two fingers, everything should be checked except secondary click

Customer:

ok

Appleologist :

Lets make sure your trackpad is working. Place your mouse on the desktop and click on the bottom right corner. Do you have a selection box now?

Customer:

yes

Appleologist :

Ok good. Now close system preferences and do the same on your documents. Bottom click it, you will get a selection box. Choose move to trash

Customer:

no selection box

Customer:

just found a mouse...want me to change?

Customer:

its a wireless...will that work?

Appleologist :

Are you clicking on it first to highlight it?

Full Size Image

Customer:

yep

Appleologist :

Hmm ok. Go and grab your other mouse

Appleologist :

is it also a magic trackpad?

Customer:

have another trackpad but also have wireless mouse

Appleologist :

Grab the wireless mouse

Customer:

got it how do i activate it and deactivate trackpad?

Appleologist :

Go to system preferences again. Click on Mouse under hardware

Appleologist :

On the bottom on your mouse, make sure the green dot is showing

Customer:

searching

Appleologist :

Ok

Appleologist :

It should have found it by now

Appleologist :

Is the mouse in discovery mode?

Customer:

said it found and then changed back to searching again

Appleologist :

Try to turn the mouse off for 10 secs and then turn it back on

Customer:

says Found Mighty Mouse...connecting

Customer:

done

Appleologist :

Ok so are you using the mighty mouse now?

Appleologist :

Try to drag the document to the trash now

Customer:

still doesn't work

Appleologist :

Does the document even highlight?

Customer:

yep

Appleologist :

When you are dragging it, can you see the dragging shadow

Customer:

yep

Appleologist :

And when you put it on the trash, does the trash can turn black?

Customer:

yes

Appleologist :

Do you hear a sound or does it just bounce back?

Customer:

just bounces back, i think

Appleologist :

Open your finder window and click on documents in the left column

Customer:

volume is always off...will turn it on and try again

Customer:

still no sound

Customer:

documents is open

Appleologist :

Within the documents folder, you should see About Stacks.pdf

Customer:

looking for it

Customer:

found it

Appleologist :

Ok drag it to the desktop first. Then drag it to the trash

Customer:

that worked

Appleologist :

Ok so it may be an issue with permissions with your documents folder. In the left column in finder, do you see you account folder?

Customer:

yes

Appleologist :

Click on your account name. You will then see your documents folder. Select your documents folder and choose File<Get info

Customer:

our account name is XXXXX XXXXX

Customer:

do i clickj on "accounts" to open folder?

Customer:

Thats' what i did...but appeared to be preset worksheets

Appleologist :

Yes click on your Home Folder. It has a house icon with your account name

Customer:

oh.

Appleologist :

If that does not work, choose Go in the finder menu and choose Home

Customer:

ok...there

Appleologist :

Ok do you see your documents folder?

Appleologist :

Click on it and choose File<Get info

Customer:

did that

Appleologist :

You should now have a pop up box. At the bottom, do you see where is says Sharing and Permissions

Customer:

yep...got it open

Customer:

says i have custom accepp

Customer:

access

Appleologist :

Under privileges, change it to read and write

Customer:

thats what it already says

Appleologist :

Click on the little gear next to the + and - sign and choose Apply to enclosed items

Customer:

BUT it wasn't highlighted. NOW it is and it works!!!!

Appleologist :

Ok good. now choose apply to enclosed items so it will take care of all files in that folder

Customer:

working like a charm!!!

Appleologist :

Awsome!

Appleologist :

Awesome

Customer:

Thank you SO much. Should I still bookmark this in case i need you again?

Customer:

Oh....should probably tried and reconnect trackpad and make sure it works

Appleologist :

I was just about to ask about your mouse :)

Appleologist :

Yes re-connect your mouse

Appleologist :

See if both mice are connected

Appleologist :

If so then you can just turn your magic mouse off

Customer:

uhmmmm....doesn't work with trackpad

Appleologist :

Pairing or deleting ?

Customer:

deleting

Appleologist :

Can you even drag it to the desktop?

Customer:

ok...this is wierd

Customer:

was able to drag to desktop then to trash and it shows in "trash" BUT it's still in my documents as well

Appleologist :

yes that is normal. Dragging to to the desktop makes a copy of it. Did you choose apply to enclosed items when you were in the get info screen?

Customer:

its grayed out

Appleologist :

Click on the lock in the bottom right corner and type in your admin password

Appleologist :

Then click on the little gear and choose apply to enclosed items

Appleologist :

Make sure it still says read and write

Customer:

okie dokie....applying

Appleologist :

Ok when it is done, try to trash a file from the documents folder

Customer:

nope...still the same

Appleologist :

Can you go back to the other mouse and try it again

Customer:

sure

Customer:

ok...not working

Customer:

do i need to disconnect trackpad?

Appleologist :

Was it connected when it worked with the other mouse?

Customer:

not sure...don't think i did anything to delete it before

Appleologist :

Ok let check permissions on your entire user folder. Click on Go in the top menu and choose computer

Customer:

a thought....was i supposed to close the lock on the previous page

Appleologist :

Yes that does lock in changes

Appleologist :

Its ok, we can do it to your entire user folder

Customer:

ok did that...still not working

Appleologist :

Click on Go in the top menu and choose computer

Customer:

there

Appleologist :

Click on the user folder

Appleologist :

Choose your account and choose file get info

Customer:

ok...have a folder named "Billye" and also the little house

Customer:

which oe

Appleologist :

The one with the little house

Customer:

there

Appleologist :

At the bottom is still says read and write correct?

Customer:

i'm lost. at the bottom of what?

Appleologist :

Im sorry, select the home folder and choose File<Get Info

Customer:

no...does not

Customer:

doing it again

Appleologist :

Ok choose read and write access and then choose apply to enclosed items

Customer:

completed

Appleologist :

That was fast

Customer:

and re-locked

Appleologist :

So it now says read and write correct?

Appleologist :

You may need to restart your computer but try to drag it onto the trash

Customer:

still didn't trash. if i re-start computer will i loose our connection?

Appleologist :

Yes you will need to bookmark our chat as mentioned earlier

Appleologist :

Click on Bookmark and choose Bookmark page. Add it to the bookmark bar

Customer:

still don't see it in bookmark folder

Appleologist :

Did you choose bookmark folder or bar?

Appleologist :

Add it again and choose bookmark bar

Customer:

ok...found it

Customer:

so...shut down, re-start and try again. Right?

Appleologist :

Correct. I will be waiting here

Customer:

thanks

Appleologist :

No problem

Customer:

ok...worked with mouse. don't have time right now to try trackpad. have appointment.

Customer:

but worse case...i'll delete these 5 years of old files before reconnecting trackpad!!!

Customer:

do i need to do anything else for you?

Customer:

you've bee wonderful

Appleologist :

Thank you soooo much for your patience. You were great to work with too. You can now go ahead and rate my service and end the Chat. You can also reply to the chat after rating should you need further assistance

Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 897
Experience: Apple Computers and Mobile support with 12 years of exp.
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Michelle
Michelle
Software Engineer
817 Satisfied Customers
Apple Computers and Mobile support with 12 years of exp.