I just installed Quark 9.5.1 and not all the installed fonts are available. They are just fine in Adobe CS6 and MS Office. I've cleared application caches and system caches through Font Explorer; cleared caches through FontNuke; and trashed Quark's jaws folder with a restart after each procedure. No luck. Not all of the installed fonts appear in the jaws folder plus some appear three times within a folder. I have over 1,000 fonts installed and active. What to do?
Hi, I'll be happy to help with this issue - can you let me know what version of OSX is installed on the system?
Then I should be able to advise further - one quick test that often helps narrow down these issues is to create a new user account under Apple menu-->System preferences-->Users
once the new account is created, restart and login as the new user and see if the same font issue persists with Quark
Let me know
I guess the "Optional Information" didn't save. I'm running 10.8.3 on an iMac. All fonts appear in all programs except Quark, and in FontExplorer X Pro, and in Font Book. When using a new user account, the fonts did not appear in any program nor Font Book.
Thanks - can you give me some examples of Font types not appearing in Quark and whether they are located in the System/Library/Fonts folder or the Library/Fonts folder?
There does appear to be a raft of similar issues on OSX 10.7 and above, including 10.8.3
Has this official Quark solution/workaround been tried?
Workaround for the issue:•Helvetica fonts1. Remove all Helvetica fonts from the font foldersa) /System/Library/Fonts folderb) /Library/Fonts folderc) /Users//Library/Fonts folderYou may not be able to remove Helvetica.dfont from /System/Library/Fonts folder (in case you still want to remove Helvetica.dfont, kindly go through the links regarding protected fonts mentioned at end of my mail. )
2. Flush the font caches, restart the machine.To clear the current user’s font cache, first quit all running applications (otherwise, you may see font oddities after using the command), then open Terminal (in Applications -> Utilities) and run this command:atsutil databases -removeUseratsutil server –shutdownatsutil server –ping
3. Invoke Font Book -> Install the Helvetica fonts (which you shared with me) -> In case font conflict pops up for Helvetica fonts, select Ignore conflicts option.
4. Again flush the font caches, restart the machine. In case font conflict pops up for Helvetica font, select Ignore conflicts option.
5. Launch QXP 9.3
Followed your steps and also deactivated several fonts. No change in Quark, except now the fonts missing in Quark are also missing in MS Office---although they are still available in Adobe CS6 and Apple iWork, and appear in FontExplorer X Pro. Font Book shows the fonts missing in Quark and Office, but now does not show all the Helvetica fonts. The fonts I've been checking are Franklin Gothic Demi and Univers, but there are many more.
ok - and what folder are the missing fonts currently stored in?
Oh, there are so many missing fonts they are from at least my user folder and the library folder. Most of the fonts in FontExplorer X Pro are in my user folder, but some are not and some don't show a path but can be found through reveal in finder and will be in my user folder. Just remembered that I had my hard drive replaced recently and migrated my files over. Didn't appear to have problems from that, but possibly this is one.
Ok, were fonts working fine before the migration - was the drive cloned or the data copied in some other way?
As far as I know, all fonts were fine. I didn't have Quark at the time. I had restored from a Time Machine backup on an external hard drive.
ok - what I would recommend would be to consolidate fonts into one location
Library/Fonts = fonts available to all users
Users/~username/Library/Fonts = fonts only available to the user.
I would if possible standardize them to Library/Fonts
as that will also allow testing with other user accounts
there should only be one copy of each font
and then clear the cache with fontnuke and repair permissions
Okay, I'll give that a try and get back to you. It will take awhile to complete.
What about the fonts for MS Office. Should they stay in the Library/Fonts/Microsoft folder or move to Library/Fonts?
would leave those specific ones
I can investigate, but do you know if consolidating the fonts into Library/Fonts folder is just a matter of moving the font files in Finder or do I need to deactivate in FontExplorer first?
As office can get a little muddled itself with fonts
Hi, Steve. I haven't had a chance to complete all the file moves, so I'm not sure if the problem will be solved. Thanks.
problem, let me know whenever is convenient
Well, all the fonts have been moved to Macintosh HD/Library/Fonts. System and application caches have been cleared, but the fonts are still not appearing in Quark or MS Office. I even deselected the "show fonts in font list" in Quark thinking possibly the quantity of fonts might be causing the problem, but it didn't improve anything.
Thanks - would it be possible to arrange a remote session anytime between 3PM and 8PM EST today or tomorrow?
Yes, that would be fine. Today would be better. Tomorrow I will be in and out.
Ok, we can use either Chrome Remote Desktop or join.me. Will be availablecfrom 3pm EST so we can connect up whenever convenient after that
join.me sounds good
Ok, will send details later and we can then get connected
Ok - this should be the link
once you've connected I'll make you the presenter so we can see what is going on
Also, one thing I wanted to check was what version of Office is installed?
Okay, I'm here. I'll click on the link. MS Office is the latest version for Mac.
am passing the presenter role to you so you should receive a prompt
Looks like there might be some issues?
I've had to end the session as it looks like presenting isn't working properly right now
will check with logmein who host the service and let you know
Apologies for issues yesterday - we can try again later today (although I know that is more difficult for you). If you are free between 3PM EST and 8PM EST I can create a new link or we can try Google Chrome Remote Desktop
We can give it a go after 4P.
Ok - will send details through then
Ok - this is the new link
apologies for delay!
Will have to give it a try tomorrow....
My apologies if I'm causing a problem with getting connected. You see, I'm not in front of my computer all the time. If you need to reach me to get the session started, maybe you could email me directly [email protected]
That's ok - I understand. Unfortunately we're not allowed to use direct e-mail addresses for privacy reasons as everything needs to be conducted through the chat systems here. Let me know if you have any availability today after 3PM EST
I'll try to be in front of my computer after 3P.
will send the link through then
Just letting you know I'm here. Waiting for my devices to sync. I'll be ready shortly.
This should be the new link
Sorry. I had to exit Firefox and join in Safari
yes, I don't see the window i normally type in though
please don't close Safari though
Quark is open in window 4
InDesign is open in window 3
what are you looking for? maybe i can help
the window disappeared before i could read it
what are you looking for?
the root of the hard drive
can I help again? i moved the fonts from the system folder to the hard drive/library fonts folder
Yep and now Office is no longer seeing them?
no, it isn't. but it wasn't seeing all the fonts before either
ok - there's a little lag on the remote session so if you can drive that will be great
can you open up library\fonts\microsoft
just let me know what you want me to do for you
interesting that there is no Microsoft folder there at all
was there one earlier do you know?
sorry - my fault
can we check that those fonts in that location are available in Office at all?
sure. office will open in window 2
I'll look at Calibri and Cambia and maybe baskerville old face
No, they are not showing in the list nor is the font changing to the correct font even though it is not giving me an error screen telling me that
Baskerville Old Face was showing in the list though
ok, can we load Font Book?
I use Font Explorer Pro but I will open font book
Is Calibri shown there?
all good apparently...
Franklin Gothic Demi and Univers - are they still missing in Office as well as Quark?
yes, last I checked
Since I moved the fonts, almost all Franklin Gothic fonts are missing
all Franklin Gothic fonts are missing in both programs now
the same would be true for univers most likely
ok - so in one sense it is tracking the location but not in the desired way
InDesign is not having a problem with any fonts
Pages is not having a problem either
does that include the moved files?
am guessing so
yes, everything was working fine in those programs before and after the move
ok - what we can try with office would be to rebuild it's office cache
sorry font cache
if you can open your home folder
and then go to Library-->Preferences-->Microsoft
I've cleared the caches from InDesign, Quark, and Office and supposedly fixed permissions, but let me know what to do
no problem - this may be the file you've already cleared but we'll double check it for office
and if not we can try a safe boot to reset the system font cache
what is the full name of that .plist file?
ok - just wondered...
if you go into the Office 2011 folder
there should be an Office Font Cache file
I only see Word Font Substitutes
the only cache file is office registration
that is strange...
are all Office applications shut down?
it looks like it
ok - what I'd like to do next would be a safe boot
but this will need to be whenever it's convenient for you
as it can take a while
won't we lose connection
tell me what you'd like me to do
and what you'd like me to look for once i boot into safe mode
Ok, so when convenient, shut down the Mac and then start it up again in Safe Mode
Log in when in Safe Mode
and launch Word
once it's loaded
and then restart normally and check the font situation
ok, what keys do i hold down to boot into safe mode...it's been awhile
hold the shift key when you hear the apple chime
ok, see you on the other side
and release it when the little spinning gear appears
Well, no change
ok - that is odd, I would have expected Office at least to pick them back up
I'll do some more testing here and come back to you a bit later if that is ok - the remote session showed everything is as it should be
still working on this - am wondering if it would be best to reset the standard fonts and then work back but want to test that thoroughly first
I think this is going to be the best solution, am working out the best instruction steps to make it as painless as possible
From what I have tested, I think the solution will require resetting the standard fonts and then adding the other fonts back in
this should get everything in order and also let Quark finally see them too
If you use FontBook it has the option there
once completed there will be a folder here
called “Fonts (Removed)”
you can then add these via File-->Add Fonts
again in Font Book
or you can use another Font App if preferred
that should ensure the directories are correct
let me know how that goes...
Thanks, XXXXX XXXXX will give it a go over the weekend. Much too busy today.
problem, take it easy over the weekend and let me know when convenient
Will be online over most of the weekend
Well, Steve, I tried. I got the following error message:
"Please reinstall Mac OS X to recover standard fonts. Some of the standard system fonts were missing. Please reinstall Mac OS X to recover these fonts."
I had uninstalled FontExplorer Pro prior to running the steps through Font Book. I figured that way I'd only have one font manager running and start fresh.
The two fonts I mentioned missing in Quark and Officer but available in other programs are now not appearing in Font Book. So...obviously I'd prefer to not have to reinstall the OS and rebuild my system.
I'm going to search to see if I can find out what exactly the required system fonts are, then see if I have font files somewhere...unless you think that won't work.
This probably all began, for whatever reason, when Apple swapped out my hard drive. I don't remember having a problem prior.
I went back to a Time Machine backup and compared the fonts in the system fonts folder and added 3 that were missing. Then I ran Font Book's option for resetting the standard fonts and didn't receive the error message.
Ok - are you then able to add the (Removed) fonts back via Font Book and have them available in all Applications?
am online intermittently today due to family
Well, I'm still checking and trying to figure out what's what. Univers and Franklin Gothic are the two I continue to look for. But to answer your question quickly, no.
Well, I shouldn't say I can't add them back in.
I'm still looking to see what's what and where first.
ok - thank you, XXXXX XXXXX!
When I try to add fonts back in via Font Book, I get errors for almost each one (I'm working in sections of the alphabet to be able to keep track of what I'm doing and not overwhelm the system). Most of them have an exclamation mark in yellow saying: 'name' table structure and 'kern' table structure and contents as the problem during validation. Some will have an X in red saying: <corrupt font name> Font basic parsability or "FOND" font association usability and to not use the font. Font Book shows 592 fonts, so obviously it has more active than just the system fonts. Some font names are XXXXX XXXXX and say "off."
Ok - can you repair disk permissions to ensure that there is nothing amiss there?
Applications/Utilities/Disk Utility/Repair Permissions
Let me know what happens after that as we might need to try some more commands
Sorry, I was offline and didn't see your response. I had to drag-and-drop the font files from the fonts removed folder to the fonts folder instead of installing through Font Book. So all the fonts are in the ~/Library/Fonts folder (including fonts from the Microsoft folder). I went through all the fonts and took care of any duplicates. Restarted the computer several times throughout the process. All seems to be okay according to Font Book, but... I am still having the same problem with Quark and Office. But now I no longer have Times New Roman and some others. Adobe is fine.
At least the Quark invisibles show now. :-p
Am doing repair permissions right now.
Repaired permissions for HelveticaCY.dfont and Times New Roman font family. I'll restart the computer.
Restarted the computer, but no change.
ok - so right now all the fonts show correctly in Font Book and Adobe is picking them up?
but Quark and Office still not?
I uninstalled and reinstalled with the help of MS tech support to make sure ALL files were deleted, so now the fonts are appearing properly in Office and Quark, but no in InDesign, so...a little more work for me to do.
I'm going to boot into safe mode since I can't find any adobe font caches to clear and see if that helps.
Ok - let me know how that goes
It didn't help.
ok - so everything good now with exception of Indesign only?
If so, is there anything currently in the Applications-->Indesign-->Fonts folder?
Sorry, I meant yes, everything is good with the exception of InDesign and no, nothing is in the InDesign fonts folder
ok - can you copy a font to the Indesign fonts folder, and then see if Indesign can see it?
I did, and it didn't make any difference although it did create an AdobeFnt14.lst which I hadn't been able to find before to delete
ok - is that the same even with a restart of Indesign?
I hope not to have to uninstall Adobe CS6 unless I can save the preference file for InDesign
I know it's not loading the fonts because it loads so much quicker and I don't see the loading fonts blurb on the splash screen
Thanks - it would be possible to save the preferences but I'd prefer not to have to uninstall CS6
the other Adobe apps are all working ok
I haven't checked the fonts in the other programs, but I can. I just use InDesign all the time in my work
ok, can you quickly check one and let me know
I was thinking of moving the preference files to the desktop and having InDesign recreate them to see if that helped
Photoshop appears to be handling the fonts fine
ok, well that is one thing
it is CS6 I think you said?
I just removed the cache and preference files and all seems to be functioning in InDesign
ok - so something corrupt there
So I think I'm good to go in all programs now.
Geez. Fonts. What a pain!
I've always found fonts a nightmare
although am glad you are not using Suitcase
Unfortunately I'm a typesetter, so they're very important to me
Thanks for your help and patience during all this mess.
Adobe at least now use the main OSX font locations
but Microsoft and Quark like their own thing still
happy to have helped
Funny how uninstalling and reinstalling Office fixed the problems with Quark
am guessing there was some kind of conflict
Things work one day ... then not the next. Go figure
c'est la vie
although I can't complain too much as it keeps me busy
I'll let you move on to another person in need. Thanks
no problem at all
let me know if you need anything
Will do, but hopefully won't need to. Have a great year