Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.The best way to erase your information but still keep the existing programs on your computer is to create a New Admin account and then erase your account. I can walk you through this process.
Are you chatting from the computer that you are selling?
Ok good. If you are near the iMac, is it possible to turn it on? If not, I can leave you with instructions on creating a new account and deleting the old one
Hello, I am actually not offline. it is showing you are in standby mode
There you are
I apologize... my confused mistake.
Ha ha.. Its ok
Are you near the iMac?
If so, can you power it on?
Ok, let me know when it is on
yes, powered up
Ok great. Now click on the apple logo in the upper left corner and choose system preferences. Under Systems, choose User and Groups. Earlier versions may say accounts
got it... done
Ok in the bottom left corner, click on the lock and enter your computers password
Then right above the lock, click on the "+" sign. This will add your new account. Make sure you make the account an admin account. You can either name the account Admin or his name
Ok now there should be 2 accounts in the left column. Yours and the one you just created. Correct?
Now click on the apple logo in the upper left corner again and choose Log out (last option). Sign into the newly created account
Wow.. A ta da moment... Do I then delete previous accounts?
Ha ha Yes. To do this, click on the apple logo again, choose system preferences and then choose accounts or user and groups
Ok now press the lock again to make changes. Then select your old user account and then press the "-" to delete it
Did you set a password XXXXX your friends account?
- next to +
Yes, select your account first and then press the "-" button that is next to the + sign
Hmmm ger an error window that says Unable to remove the user Greg Wray An error occurred while backing up this user's home folder.
When you choose delete, which option did you choose. it should give you 3 options
The top one
Choose the last one. Can you read it to me. Im sure it says erases all user data
It should say delete home folder
Delete home folder... Erase home folder securely
Yes, choose the last one
You are all set. Your old iMac is ready for delivery to your friend wrapped in a bow
Was there anything els I can assist you with today?
No, Thank you so much.
You are very welcome. Have a fantastic Day
You can now go ahead and rate my service and end the Chat. You can also get back to me anytime you want even after rating at http://www.justanswer.com/computer/expert-michelleblack/.
By the way, I see you made a duplicate question. I already closed the duplicate question and took care of that