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Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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Since upgrading my iMac to OSX 10.6.8 I cant transfer images

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Since upgrading my iMac to OSX 10.6.8 I can't transfer images from my Canon PowerShot A1000 IS. At first a message said the function wasn't initialized. I reinstalled the Canon program using the disc you provided. Now when I click on the CameraWindow icon I get a message: "This program cannot be installed directly." What should I do? Thanks. Michael XXXXX

Hello Michael, my name is Dan.

My home is close to Lake Ontario in New York State in the Eastern time zone, I am generally online between 10 AM and 11 PM Eastern standard Time.

From what did you upgrade from? I mean to get to 10.6.8?

There is more than one way to import from the camera besides that software.

Customer: replied 3 years ago.

Hello Dan,


 


I upgraded from 10.5.8. Hope that helps.


 


Michael


 


P.S. I'm also in EDT, Boston area.

This should help, updated software for your new OS X.

This is the page I found it.

If it asks for OS, select Mac OS, then 10.6.

Try that and see what you get.
Customer: replied 3 years ago.

When I clicked on download, nothing happened. Did I miss a step?

What browser do you use?
Customer: replied 3 years ago.

safari

Good, then in the menu bar click on Window and select Downloads.
It will have a list that will show what has been downloaded, it will also show you where it is.
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It will look like the above.
If what you wanted to download is in that list try it again.
Customer: replied 3 years ago.

I didn't see it in downloads and tried again a couple of times, using the first link you sent as before. When I click on download there is no sign that the computer is doing anything with it. No little wheel spinning, for example.

I just tried it myself and it did what it should. You are agreeing on the disclaimer?
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Once you do that this will start in the Downloads window.
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Customer: replied 3 years ago.

It started and showed up in the Downloads window. When I clicked on the downloaded item a window appeared for a couple of second saying the file was being opened. But it if it opened I can't see it anywhere.

It will open as a hard drive that will be on the desktop.
Open it like any external hard drive, double click the installer and follow the steps.

Customer: replied 3 years ago.

I found it and did it before I received your answer. Installation was acknowledged. Just tested it. OK! I think this does it. Many thanks.

As a bonus this will explain about permissions and how to repair them. It will open in Safari and you can save it with Preview.

Repairing Permissions

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Glad to be of service, enjoy.

Daniel and 4 other Mac Specialists are ready to help you