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Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.So I can better assist you, I will need additional information. Does it completely power down or does it just quit the ibook store
It returns to the main screen that displays varius apps
Ok Lets try a soft reset first to see if that will resolve your issue. Press and hold both the sleep and home button at the same time until the apple logo appears. The sleep button is located at the upper right corner and the home button is the round button on the bottom front bezel of the ioad
got the apple
Ok when it boots back up, try to launch the ibook store
can not get ibook icon to hold
Lets try to delete it and re-download. Press and hold the ibook app until it wiggles. Press the x
It says delete Ibooks will also delete all oi its data. I have over $2000.00 in books. will I get them back?
Absolutely. Your itunes account is what holds your books, not the actual app. You will need to re-download them
Ok now go back to the app store, search for it and re-download it
The only install is Books 3 that requires ios5-do not have
Type in iBooks
Are you typing in ibooks in the search box or ibooks 3?
don't now what I did but ibooks is loading on -said unable to do - it has started again
So it is trying to download again?
unable to download says I have to go to Itunes
going to itunes
Thats strange. itunes does not carry apps.
What is displaying when you open itunes?
Apple terms & agreement
Ok, go ahead and click on accept or agree
Since the terms and conditions change frequently, you will need to accept it when it does
There is no agree
Its all the way at the bottom
Scroll until you are unable to scroll any further
I did it only says revised dec 6 2012
Ok, then do you have an option to exit?
can go bavk
Ok go back and quit itunes. Instead, click on settings. In the left column click on iTunes and App store. If you are running an earlier version, it may say store
scrren says tunes store term and conitions for every country
Right side says legal info
It sounds like you are in safari
Click on the home button
how did I get there?
I have no idea ha ha. Lets start over. Ok Click on the App store (Blue A icon)
has 11 updates- nothing now for ibooks
Click on Featured at the bottom menu bar
Now in the search box in the upper right corner, type in ibooks
done- clicked on ibooks for I pad-there is an ibooks install
ok now click on install
update required - IOS5
Ok, click on the home button, click on settings and then choose general
Click on about. Can you read me your version number>
Ok, so that is your issue. You are behind so some of your apps will soon do the same. No worries, this is a simple fix. Do you have itunes installed on your computer?
Who knows? and how do I get there without losing you?
Are you using a mac or PC/
PC and do I have to connect my IPad to the computor?
Yes you do. Do you have the charging cable that came with your ipad?
yes-I will connect to pc
OK, iTunes should automatically open if you have it installed
IPad says sync in progress
Ok in the left column under device, click on your ipad
get out of general?
In itunes on your computer, not your ipad. In the left column in itunes on your computer do you see your ipad listed under devices?
I tunes has not come up
Click on your start menu in the bottom left corner and choose programs. Is itunes listed there?
Ok, click on it to open it
Lose you when I do that-I do see devices
I will still be here, you will just need to float back and fourth between itunes and internet explore. Under devices, click on your ipad. You will then see a picture of your ipad. Underneath the picture of your ipad, you will see the update button. Click on that
did-says I have to update I tunes before I can update Ipad
You are just out of date all over the place :) No problem, click on this link to download the current version of itunes. The link will open up in a new window so you will not loose me http://www.apple.com/itunes/
do I want to run or save download?never mind it's doing it all by itself
Ok, make sure you close itunes
It says I neeed to download libraray or I will lose books
Is it asking you to backup?
What are your options?
Ok, choose backup
continue or cancel
options are continue or cancel
What is it asking?
What am I doing in I cloud and is my password XXXXX same as I Books?
iCloud stores all of your books
8 min remaining
OK good. Almost there
now it is backing up IPad
Did you press the update button or did it just back up on its own
baked up on its own
Ok, when it is done, go ahead and click on the update button
do I leave Itunes?
No, you will need to stay in itunes to updates. Within itunes on your computer, under devices in the left column, click on your ipad and then choose update
this is staking forever
I know, after the update is complete, you will be done. For future reference, whenever you receive an update notification, its best to do it then. When updates start to accumulate, the process is much longer
now preparing to restore
Ok, that is the last step
I never went to IPad to update
Since you had an older version, updates could only be completed via itunes. Now with the newer version, you will be able to update your ipad from the device itself
On your ipad you should see a progress bar, har far is it?
no progress bar showing right now
Ipad is black screen
The progress bar should show up soon
says I am backed up but no progress baTurned on by self-asking if I want to set up Icloud?
Is this displaying on your ipad?
Oh..Then it is done :) Yes choose to setup icloud and enter in your apple ID and password
still don't have I Books
Yes, you will need to re-download it. This time, you will not get that error. Before we do that, click on settings, choose general and then select about. can you read me the version number
Ok good that is the right version. Now go the app store, type in ibooks in the search box
Ok, when it is done, you can open it. Dont be alarmed when you do not see your books yet, I will show you how to get them back
Icloud restored and wants to know If I want to sync collections between devices
all seems to be working
Ok great. Are your books currently syncing?
Syncing with what?
Have you opened ibooks yet?
Do your books display on the bookshelf?
Ok great, I just wanted to confirm they were there. Was there anything els I can assist you with today?
I feel like we have spent the entire day together. Thank you so much for your patience and help.
Ha Ha It does seem that way. I also appreciate your patience as well. Enjoy your newly updated iPad and the rest of your day :)