OS X LION 10.7.5
I have deleted apple.mail.plist and reopened Mail - got a screen which is blank except "No Mailbox selected'. How do I set up Account again please? (You will have noticed that I am not very technical!!)
I am trying to set up account. it is asking for a password XXXXX will not accept whatever I put in. What am I doing wrong?
Yes - the password XXXXX me into btyahoo OK. When I enter it into the new account screen it comes back "The Account btopenworld already has this name and username" and will not let me "continue".
Yes, all my emails are on Yahoo site. How do I proceed from here?
Done that but still get blank screen with "no mailbox selected" tried a few things but nothing happening. Am I being thick?
Apologies. I hav found the mailboxes and all new emails have safely arrived. Appears the problem is solved. What was the basic problem so that I will know should it re-occur? Anyway, thanks for your help. Brilliant!
The problem we resolved yesterday has re-occurred and every time I reinstate the account the problem re-occurs. Now I cannot send any emails at all and can only receive by going onto the btyahoo site. There is obviously a deeper corruption. Can you suggest what I should do?
Being stupid again! Cannot findMail in Macintosh HD/Library. How do I find it?
I am really struggling here! I am trying to reset keychain - I go to Applications/Utilities/Keychain/Preferences and click "Reset My Default Keychain" and I am asked for my login password. Is that the same as my account password XXXXX my Apple ID password? I don't think I have any others. I really am hopeless with computers!!
OK - got through that process and reset keychain. I immediately received new emails so that seems to be working - but I cannot send any. I get a screen headed "Cannot send message using the server btopenworld.com" It lists 2 servers -btopenworld.com (Offline) and btopenworld.com but neither will Send. I tried the Connection Doctor and it showed "Connection Status - Mail was able to connect to internet" - then 3 items:
(Green) btopenworld.com Yahoo IMAP connecting to server...
(Red) btopenworld.com SMTP Trying to log to this SMTP account failed
(Green) btopenworld.com SMTP Connection to server successful. login not required.
Any ideas on that?
I have not gone through the process of moving Bundles to the desktop that you mentioned because I still cannot locate Mail in Macintosh HD. Should I still go with that and, if so, How to I locate Mail - you say open the hard disk but I have no idea how to do that (-useless!!)
Ignore the 'bundles' part. We can try that later if nothing is working. Please let me know if it still showing error.
Not getting on well. Have tried to change Outgoing server but unsure what exactly to change. The server name was smtp.nail.yahoo.com which I change ti smtp.mail.btinternet.com and changed the port to Custom 587 but nothing has happened. Have I done it right? I still get "Cannot send message using server btopenworld.com" and the server list still shows btopenworld.com (Offline). I have restarted Mail but the Mailbox select "Take all Accounts Online" does not light up. Where to now?
OK have done that - deleted Outgoing Mail Server to mail.btinternet.com - closed Mail then re-opened it but Mailbox still won't light up Take All Accounts Online and still won't send messages.
No - receiving but still will not send. I obviously have got the account set up wrongly.
No - receiving but still will not send. I have obviously set up the account wrongly.
This is making me nervous! Can I confirm that to delete the account I go Mail/Preferences/Account then highlight account name at top left; then, when setting up a new account, I replace Incoming Mail Server, currently "imap.mail.yahoo.com" with "mail.btinternet.com"? Will all the mail info currently on the btyahoo site still be available to me?
This is indeed frustrating. I do as set out above - delete my account; trash com.apple.mail.plist; open mail and check there is no account; select add account and all the old account information is already there. What am I doing wrong? And still won't SEND.
When you say webmail do you mean from the yahoo website? I don't think I can.
Yes - sent one and received it immediately.
Yes - got that
Opened up Mail , signed in and then it told me it has renamed `outbox to Delivered
Yes - btopenworld.Yahoo.IMap
I have followed the steps set out in the article but when I get to Add Account and press CREATE all the account details are already there - it doesn't take me to the steps of defining the Incoming and Outgoing Mail Servers.. It doesn't get to the Account Summary screen with the action to Create from there, Also the only opportunity to untick the SSL option is to do it on the Advanced screen (which changes the port number). Is this right?
Unchecked SSL. Where is Connection Doctor? Had it earlier - now I can't find it!
Found it. Says -btopenworld.com STMP Connection succeeded btopenworld.com Yahoo IMAP Trying to log in to this Yahoo IMAP failed. Verify username and password
What is your SMTP server there ? And port also ?
smtp.mail.yahoo.com. use default ports (25, 465, 587)
Nothing happens. No SENT swoosh sound and nothing in the SENT box. No trace of it.
Change port to 25
Retype user name to your email address (including the "@btinternet.com" or "@btopenworld.com" part) Change Password XXXXX Your BT Yahoo! password.
Close it and restart Mail. Run Connection Doctor.
I have followed all the required steps but still cannot send mail. It seems I now have 2 accounts - btopenworld yahoo IMAP and btopenworld yahoo POP (which will not connect and asked to check server accepts connection on Port 993.
Delete the btopenworld yahoo IMAP. Btopenworld yahoo POP is the one we need. Lets verify some settings
Done all that.Connection to Yahoo POP and SMTP both successful. BUT STILL WILL NOT SEND MAIL! Funnily enough, when I was waiting for your last response, I was playing about trying to send something and, at that stage aI had a choice of 2 outgoing servers - mail. btinternet.com and btopenworld.com (offline) and the latter successfully sent some messages. Now, I only have the mail.btinternet.com and it won't send. Weird!
It won't send. Message is "Cannot send message using the server mail.btinternet.com. The sender address [email protected]
Also, another question: i have lost anumber of sub mail boxes from "On My Mac" and all their stored emails. Can I safely try to reinstate them from Time Machine?
How strange - I put in the 2 servers you requested and ,without prompting, btopenworld.com(offline) also reappeared. Tried to send with all of them and the only one that worked was btopenworld.com (Offline)!!! So I will continue to use that for "sending" and hope it continues to work.
I will try to reinstate the other mailboxes and will let you know if I have any problems. In the meantime thanks again for your help and, particularly, your patience with an old and computer illiterate buffoon!
No Problem Mike. Yes, it is very strange. BT suggests to use mail.btinternet.com as server. I believe btopenworld.com was an old server of BT. But I'm glad that worked for you.Make sure you are receiving emails too.You can move the Mail folder back to the Library where you deleted it in the first place. After moving it back, you probably have to reinstate the account again.
Unfortunately I am now more confused than ever and I do not know which accounts and/or servers I should be using - not your fault; it is my inability to understand what to do. So I an taking the computer into my Apple Store and have a Genius Bar appointment to get them to reset Mail as it originally was.
Thanks anyway for trying to help me.
I have taken my computer to an Apple Store and they have fixed the problem so that my email is now working correctly. I showed them a transcript of the advise you gave me and I have to say that they did not entirely agree with all of the advise you gave. I am not technically clever enough to understand which pieces of advise they disagreed with or why so I cannot comment any further on it. Anyway, thank you for trying. In my naivety, I did not fully appreciate that your service was not a fully Apple accredited service so I guess that, for the future, I must take Apple's advise and only deal directly with them. Thanks again for your time.