How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 813
Experience:  Apple Computers and Mobile support with 10 years of exp.
70409726
Type Your Mac Question Here...
Michelle is online now
A new question is answered every 9 seconds

I just updated my ipad it looks like it wiped everything out

Resolved Question:

I just updated my ipad it looks like it wiped everything out and now is putting everything back in but it wants me to creat an apple id which I already had. wants my email addy and when I type it in it says it is already in use. of course it is, it is mine!!
So now what. am stalled
Submitted: 1 year ago.
Category: Mac
Expert:  Michelle replied 1 year ago.

Appleologist :

Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.

It sounds like you are selecting to create an apple Id instead of signing in. So I can better assist you, what is currently displaying on your iPad?

Customer:

it is at a screen has a keyboard on it and it says "this apple ID is already being used, if this is your account reset a forgotten password XXXXX iforgot.apple.com

Appleologist :

Can you choose to go back. Look in the upper left corner

Customer:

Yes I can go back. First, do I have to stay connected to the computer?

Customer:

but yes I can go back

Customer:

ok, I went back and it says use your current email address and that is checked. other option is free icloud email addy.

Appleologist :

No you do not need to stay connected to the computer, you should be able to activate it wireless. When you go back, choose use current email

Customer:

and seeing as I always used that one, I just went with it. my own addy I mean

Appleologist :

After that is checked, click on next

Customer:

ok that is what I did

Appleologist :

Ok, click on the back button until you are at the very begining

Appleologist :

beginning

Customer:

and when I clicked next, it says to enter my email and it also says this will be your new apple ID

Customer:

and here is when I put in my address, it says already in use

Appleologist :

Ok, click on the back button until it is back at the initial screen

Customer:

oh ok, I just see you say to click on the back button till I am at the very beginning. ok I will do that

Appleologist :

Yes, it sounds like you may have selected to created a new icloud account by mistake

Customer:

ok not sure if I am at the beginning or not but the screen is scrolling the apps that would be on the ipad. it says sign in with an apple id and creat a free apple id. do I go back farther than that

Appleologist :

Yes

Appleologist :

see if you can go back further

Appleologist :

See if you can get back to the set up iphone screen

Customer:

I am at the screen that say6s restore completed

Customer:

says continue

Appleologist :

Ok, click on continue

Appleologist :

When you click continue, what are your options?

Customer:

choose a network

Appleologist :

Ok, select your wireless network

Customer:

yup, did that

Appleologist :

The next screen after that should ask you if you would like to set it up as a new ipad or restore from backup

Appleologist :

Do you know if you are backing up to iCloud?

Customer:

it says location serves maps and other apps, etc

Customer:

says enable or disable location services

Appleologist :

Choose to enable location services

Customer:

don't know if I did to cloud or not. didn't intend to, don't really understand that so I stay away from cloud

Appleologist :

Ok so then you should choose the last option which is to restore from an itunes backup

Customer:

ok enabled is checked

Customer:

that will be next

Customer:

next it says your apple id is used to set up icloud, app store, itunes store and more and the options are sign in with an apple id or creat a free apple id

Appleologist :

choose to sign in

Customer:

I may have checked sign in with an apple id and used my reg what I used to have

Appleologist :

Yes, make sure you are using the same email that you are using to purchase apps

Customer:

ohhh ok. will choose to sign in

Appleologist :

and songs

Appleologist :

Yes choose to sign in and enter your apple id and password

Customer:

ok this one brings me back to where I was. apple ID

Customer:

is this where my email should go

Appleologist :

What is currently displaying on your screen

Customer:

apple ID and password

Appleologist :

Ok. Yes type in your apple Id (email address used to make purchases) and then the password

Customer:

ok then next?

Appleologist :

Yup

Customer:

it now shows terms and conditions, etc

Appleologist :

Perfect! choose accept

Appleologist :

Almost there

Customer:

ok says it is setting up

Customer:

oh oh do I use cloud or not

Appleologist :

Yes,

Customer:

ok clicked use cloud

Appleologist :

I love iCloud. It basically will back up your entire ipad wireless

Customer:

oh that I remember seeing when it was downloading, said was backing up

Customer:

ok next?

Appleologist :

Yup

Customer:

and to make purchases then will be my email and pass again?

Appleologist :

Yes that is correct

Customer:

whooooooooooo!!!

Appleologist :

Ha ha!!

Customer:

:-) ok says merge with icloud? or don't

Customer:

am I merging?

Appleologist :

Yes merge with icloud

Customer:

back up to cloud is checked let it?

Appleologist :

Yes, keep it checked

Customer:

ok. are we finished then?

Appleologist :

Yes we are....Unless you have another question

Customer:

it is showing find my pad which not really interested. Am I far enuf now that we are finished and I can turn on my ipad and do my thing with it'

Appleologist :

You should enable find my ipad just incase you misplace it. And yes you are free to do your thing with your ipad again

Customer:

Ok. did that. So we are done now. I major appreciate your help. I was just flat out stuck when it kept telling me my email was in use.

Customer:

and I knew that, it was mine

Customer:

and incidently, I am getting a kick out of the word "appleologist"

Appleologist :

You are so welcome, I am glad we were able to find a resolution today. Ha ha!! I made that word up myself

Customer:

good job with that word. and again thanks much

Customer:

Bye

Appleologist :

You are soooo welcome. Take care

Appleologist :

You can now go ahead and rate my service and end the Chat. Enjoy the rest of your day

Customer:

ok thanks much and you have a good rest of the day too

Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 813
Experience: Apple Computers and Mobile support with 10 years of exp.
Michelle and 6 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified