How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6553
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

MY IMAC TURNS ON...THE APPLE APPEARS , BUT THE LITTLE WHEEL

Customer Question

MY IMAC TURNS ON...THE APPLE APPEARS , BUT THE LITTLE WHEEL DOES NOT STOP TURNING AND NOTHING ELSE HAPPENS..............

I HAVE TURNED OFF AND ON SEVERAL TIMES, UNPLUGGED , ETC BUT CANT GET AND FURTHER.....

CAN YOU HELP
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

What version of Mac OS X are you using ?
Customer: replied 1 year ago.

older version , bought about 7 years ago G5...

Expert:  Ashik replied 1 year ago.
Thanks Suzanne. Do you have the Mac OS X installation discs came with the Mac ?
Customer: replied 1 year ago.

yes

Expert:  Ashik replied 1 year ago.
This usually happens if your Mac can't read the system files properly. We can try some basic troubleshooting steps and see if that works or not.


Reset PRAM and NVRAM (Solution 1)

  1. Shut down your Mac
  2. Locate the following keys on the keyboard: Command, Option, P, and R.
  3. Turn on the computer.
  4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears and before the chime sound.
  5. Hold the keys down until the computer restarts and you hear the startup sound for three times.
  6. Release the keys.



Restart in Safe mode
(Solution 2)
Make sure that the computer is shut down. Press the power button. Immediately after you hear the startup tone, press and hold the Shift key. Release the Shift key when you see the gray Apple and progress indicator. Let the Mac boot up...


Run Disk Utility in Single User Mode(Solution 3)
Turn your Mac off. Turn it back on and this time hold down the Command (Apple) key and the S keys at the same time. This will boot your Mac into Single User Mode. Then type the following command...

/sbin/fsck -fy (note the space between fsck and -fy)

If you can't run /sbin/fsck -fy then type only fsk - fy

Hit return and the disk utility should run and let it finish. When it finishes and there is no error, then type reboot and hit return. Let the Mac boot up. (Disk Utility will fix all system errors, bad preferences files etc)

Try the three solutions and please let me know if they didn't work, so we can continue troubleshooting.

Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6553
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 2 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

very satisfied ...thank you

Expert:  Ashik replied 1 year ago.
You're most welcome :) If you have any questions or would like any additional information, please don't hesitate to ask.

If you still need help with this question, please let me know.

If you are satisfied with my service, please rate me Positively.

Best Regards,
Ashik
Customer: replied 1 year ago.

when i click on excellent nothing happens.....resend ?

Expert:  Ashik replied 1 year ago.
It is not processed yet. Can you refresh the page and try to rate again ?

Best Regards,
Ashik
Customer: replied 1 year ago.

no luck.....is there another way I can make sure you get credit

Expert:  Ashik replied 1 year ago.
Hi Suzanne, No Worries. I will ask JustAnswer to process the rating. Thanks so muck and please come back again if you need our help.

Take Care,
Ashik
Expert:  Ashik replied 1 year ago.
Hi there,
It's me Ashik again. It has been a few days, so I am just checking in with you to see if you still need help, and if not to say Thanks for using JustAnswer.

I want you to be happy with the service I am providing, so if we still need to work on this let me know. If you have new questions now or in the future please do not hesitate to ask them.

Thanks and Have a great day,
Ashik
Customer: replied 1 year ago.

Sorry but none of the suggestions helped....


I will contact you this weekend

Expert:  Ashik replied 1 year ago.
Hi Suzanne,
I'm sorry that didn't work. Then it must be your system files. We can reinstall your Mac OS X and see if that works or not. Reinstalling the OS X won't delete any of your system files, but it will just replace the old system files with one. I will guide you through the process. Do you have the Mac OS X installation discs came with your Mac ?

Please let me know Suzanne.

Best Regards,
Ashik

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified