How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6555
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

How can I download photos from Galaxy 100 to my Mac

Customer Question

How can I download photos from Galaxy 100 to my Mac
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

Could you please tell me the exact model of your Galaxy device ?
Customer: replied 1 year ago.

Samsung Galaxy 100

Expert:  Ashik replied 1 year ago.
Are you sure that is the model number ? Can you recheck the model number ?

I'm asking because I can't find a device named Samsung Galaxy 100
Customer: replied 1 year ago.

EK-GC100

Expert:  Ashik replied 1 year ago.
Thanks. That is the Samsung Galaxy Camera CG100

You can download anything from your Galaxy Camera to your PC or vice versa using the Samsung Kies application. Download and install Samsung Kies on your Mac from here : http://downloadcenter.samsung.com/content/SW/201302/20130225165326104/KiesMac_2.0.0.13023_10_1.dmg

If you can't download it from the above link, then download and install it from here : http://www.samsung.com/in/support/usefulsoftware/KIES/JSP

Install Kies and connect your Camera to your Mac with the USB Cable. Open Kies and Kies will recognize your Camera. Then it wil show it in the left column and you can download the pictures or videos from there to your Mac.

You can also use the Mac's iPhoto application to download photos from your Camera. Open iPhoto from Applications folder and connect your camera to your Mac. iPhoto will recognize it automatically and allow you to download the photos.

Please let me know if that didn't work, so we can conitue troubleshooting.

Best Regards,
Ashik
Customer: replied 1 year ago.

I tried that already and did not work.

Expert:  Ashik replied 1 year ago.

Sorry for the delay, lost the internet connection here. At which step do you have problem ?

 

Doesn't Kies recognize your Galaxy Camera ?

Customer: replied 1 year ago.
I have on my desktop

KiesMac_2.0.0.

1302....1.dmg
Expert:  Ashik replied 1 year ago.
Did you installed Kies application after downloading it ?
Customer: replied 1 year ago.

I am not an expert on doing that... what did I missed

Expert:  Ashik replied 1 year ago.
I'll help you with that. You have only downloaded the installation dmg file. You have to install the Kies application. Double click on the dmg file on your desktop and what do you see on the screen now ?
Customer: replied 1 year ago.

an open box figure and under it : kies20mac-9999.pkg


 


and on the side a blue bag figure and under it


 


Uninstall

Expert:  Ashik replied 1 year ago.
You are on the right track. Double click on the kies20mac-9999.pkg icon and the installer will run. Now follow the onscreen instructions to install Kies. After installing, goto your Applications folder and you can find the Kies application there. Open it and please let me know how it goes.
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6555
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 3 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

OK! The installation was successful but I have to restart my computer to finish it. After I do that will I still be connected with you?


 


regards,


 


Eduardo

Expert:  Ashik replied 1 year ago.
Yes, but add a bookmark of this page or add this page to your favorites. So you can get back to me directly after restarting your Mac via that bookmark.

To add a bookmark, click on Bookmarks menu and select Add Bookmark

Or you can note down the link of this page to get back to me.

Best Regards,
Ashik
Expert:  Ashik replied 1 year ago.
Hi Eduardo,
Thanks so much for the Rating and Bonus. If you have any questions or would like any additional information, please don't hesitate to ask.

Best Regards,
Ashik
Customer: replied 1 year ago.

I still have trouble for down loading my photos to the computer desk.


 


All the have cameras that I have when connected to the USB input always appears a hard disk symbol( with all the photos on its memory) but with this camera when connected to the USB input nothing happens!

Expert:  Ashik replied 1 year ago.

Hi Eduardo,
Your Galaxy Camera is running Android OS and doesn't have the Mass Storage Mode feature. Your other cameras have the Mass Storage Mode feature. That is why they appear like hard drive.

What happens when you connect the Camera to your Mac and open Kies ? Doesn't Kies recognize your Galaxy Camera ?

Customer: replied 1 year ago.

There is a place that say : Please connect a device and when I open it does not have a camera choice.


 


In other place ¨photos¨when I click it : No photos found


 


You can add photos to library for easy management.


 


Use the ¨Add¨ photos button to add photos to your computer automatically or drag & drop photos files here to add them.


 


I tried that one and did not work.

Expert:  Ashik replied 1 year ago.
It seems like your Mac is unable to communicate with your Camera. Goto your Macintosh HD > Applications folder and open the Image Capture application. Then connect the Camera to your Mac and does the Image Capture application recognize your Camera ?
Customer: replied 1 year ago.

You are right.... It does not recognize it!


 


Now what can I do?

Expert:  Ashik replied 1 year ago.
Can you try different USB Cable, also try different USB Port ?

Also, when you connect does your Camera makes any sounds ? Does a USB icon appear on the notification bar on the Camera ?
Customer: replied 1 year ago.

The camera does not make any sounds and the USB icon does not appears on the camera screen.

Expert:  Ashik replied 1 year ago.
That means that your Camera is not even talking with your Mac. It is not registering that it is connected to your Mac. Did you tried connecting with different USB Cable/Port ?
Customer: replied 1 year ago.

Yes I tried another port.

Expert:  Ashik replied 1 year ago.
Do you have access to another computer, just to test ? That will tell us whether the problem is with your Mac or with your Galaxy Camera
Customer: replied 1 year ago.

Not now. I will have to wait until monday. I have my other Mac at my office.

Expert:  Ashik replied 1 year ago.
Ok, but now I've another suggestion. We can connect your Camera to your Mac (Kies) via Wireless. Should we try that now ?
Customer: replied 1 year ago.

I am afraid that I do not have a wireless system. So I guess that we have to wait until tomorrow.


 


regards,


 


Eduardo

Expert:  Ashik replied 1 year ago.
Don't you have a Wireless router on your home ?

If not, we can continue tomorrow. Please let me know if you are able to connect your Camera to the Office Mac. If it is connected your Camera will make some sound and also it will show a small USB like icon on the Notification or Status bar, like in the sample picture below;

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here



We can conintue tomorrow. Make sure you save the bookmark of this page to get back to me later.

Best Regards,
Ashik
Expert:  Ashik replied 1 year ago.
Don't forget to install and try Kies on other Mac. Kies is the Official software from Samsung that is used to connect your Camera to your Mac.

Try Image Capture too on the other Mac.

Best Regards,
Ashik
Customer: replied 1 year ago.

My computer is OK... The USB input is OK. Yesterday I solved my problem. The problem is to know how to program the so complicated Galaxy camera. I am 77 years old and I like very much the photografy as a hobby.


 


Many thanks for your valueable help!


 


regards,


 


Eduardo

Expert:  Ashik replied 1 year ago.
Hi Eduardo,
I'm glad you sorted it out. If you need any help from me, please let me know. Have a great day :)

Best Regards,
Ashik
Expert:  Ashik replied 1 year ago.
Hi there,
It's me Ashik again. It has been a few days, so I am just checking in with you to see if you still need help, and if not to say Thanks for using JustAnswer.

I want you to be happy with the service I am providing, so if we still need to work on this let me know. If you have new questions now or in the future please do not hesitate to ask them.

Thanks and Have a great day,
Ashik

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified