How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Im working in final cut pro X. In the middle of a project,

Customer Question

I'm working in final cut pro X. In the middle of a project, the video portion of the timeline greyed out. The audio still plays. The titles play (now over a black background) How do restore the video?
Submitted: 3 years ago.
Category: Mac
Expert:  Mike replied 3 years ago.
Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.
Customer: replied 3 years ago.

Sorry. I've already deleted the video from the timeline and am starting over, so I won't need your help.


Thank you.

Expert:  Mike replied 3 years ago.
If it still happens I have a lot of experience with FCP, let me know
Customer: replied 2 years ago.
Relist: No answer yet.
No one has responded to my question.
(I believe that charge for an answer was originally $38)
Expert:  Dustin replied 2 years ago.
Welcome, my name is Dustin and I will assist you today!

The last message you wrote was " Ive already deleted t he video and started over"

Then, you sent one more message saying, " No Answer Yet, no one has responded to my question"

Did you still need help, or not ?
Customer: replied 2 years ago.

I'm running OS X 10.9.1 Processor: 2.66 Quad-Core Intel Xeon

Memory 8 GB Mhz DDR3

Startup Disk Mac HD 639 GB


(No, the problem isn't solved yet.)


Thank you.