Hi there. My Name is XXXXX XXXXX I look forward to assisting you today with your question.
Before we start, please remember these things. It may take more than one step/answer to solve a problem. So If my answers didn’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, you are rating my Service to you and Not the Outcome of the answer or this website.
What version of Mac OS X are you using ? Click on the Apple icon and select About This Mac