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Ask Michelle Your Own Question

Michelle
Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 733
Experience:  Apple Computers and Mobile support with 10 years of exp.
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Iphoto is freezing and i have to restart computer what can

Resolved Question:

Iphoto is freezing and i have to restart computer
what can i do to solve this problem
Submitted: 1 year ago.
Category: Mac
Expert:  Michelle replied 1 year ago.

Appleologist :

Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.

So I can better assist you with your issue, I will need additional information. Does iphoto freeze every time you open it?

Customer:

no

Customer:

it imports photos and when i want to edit it freezes up

Appleologist :

OK, thanks for the additional information. We are going to try a few troubleshooting fixes to resolve your issue. The first thing we are going to try is to reset iPhoto. This will not delete any of your photos. First quit iphoto and then open your finder window (Click on the happy face icon)

Appleologist :

Then within finder, choose Go From the top menu bar

Appleologist :

If iphoto is frozen now, you can force quit it first

Appleologist :

Are you still with me?

Appleologist :

Whenever you get back to the chat, reply to the chat and I will be notified.

Customer:

yes

Appleologist :

Ok did you click on GO yet?

Customer:

no

Appleologist :

Did you close iphoto yet?

Customer:

yes

Appleologist :

Ok now open your finder window (it is the smily face icon in the dock)

Customer:

ok

Appleologist :

At the top menu bar (To the right of the apple logo) Choose Go

Customer:

i dont understand

Appleologist :

Do you see the apple logo in the upper left corner?

Customer:

yes i am going to Go

Appleologist :

When you choose Go, select "Go to folder" and paste this in ~/Library

Customer:

ok

Appleologist :

Within the library folder, Click on the Preference folder. Within the preference folder, locate and delete com.apple.iPhoto.plist

Customer:

ok just did

Appleologist :

Ok now open iphoto again to see if it still freezes when you try to edit

Customer:

still freezes

Appleologist :

Are photos still trying to import?

Customer:

cannot close iPhoto

Appleologist :

click on the apple logo at the upper left corner and choose force quit

Appleologist :

Select iphoto from the list and choose force quit

Customer:

ok did

Appleologist :

earlier you mentioned that it imports photos. Whenever you open iphoto, does it try to finish importing photos?

Customer:

yes

Appleologist :

Open finder again. In the left column you should see Pictures

Appleologist :

Click on pictures

Customer:

ok did

Appleologist :

Are there any import folders listed?

Customer:

see only the folders i created

Appleologist :

Press the control key while clicking on iphoto library. Choose Show package content

Customer:

i donot see iphoto library

Appleologist :

Click on GO again in the menu, choose home

Customer:

ok did

Appleologist :

Click on the picture folder from there. Do you see iphoto library now?

Customer:

ok i now see the package content

Appleologist :

Within Show package content, look for a folder titled "Importing" , "Import or Auto Import"

Customer:

i donot see these folders

Appleologist :

Do you see a folder named Attachments?

Customer:

yes

Appleologist :

Right underneath it should be an Auto Import folder

Customer:

yes

Appleologist :

Ok click on the auto import folder, are there any photos inside?

Customer:

it is empty

Appleologist :

Ok now carefully look again to see if you see and Importing or import folder

Customer:

no i do not see these folders

Appleologist :

Ok lets look for one more folder. Do you see a recovered folder?

Customer:

no

Appleologist :

Ok, lets go ahead and rebuild iphotos library. Before we do that, lets check for updates. Click on the apple logo on the upper left corner and choose software updates. What updates are listed

Customer:

Itunes

Appleologist :

We don't need that right now. Ok lets start with repairing iphotos permission. If that does not work, we will then repair the entire database. To do this, Press and hold all Command+Option+shift Key while clicking on iPhoto. Continue to hold all three keys until you get a dialogue box

Appleologist :

Choose the first option to repair permissions

Customer:

ok

Appleologist :

while its repairing, can you open your pictures folder again

Customer:

ok

Appleologist :

How many folders are listed there?

Customer:

14

Appleologist :

Is iphoto library still listed there?

Appleologist :

If not, you may be in the wrong picture folder. Go back to your home folder and choose the picture folder from there

Customer:

it is in the home directory

Appleologist :

Yes, when you click on Go in the upper menu bar, click on Home. From the home folder, choose pictures

Customer:

got it

Appleologist :

Ok within the picture folder, you should still see iPhoto library along with other folders. Do any of the folders say recovered photos or import?

Customer:

no

Appleologist :

Are the same14 folders listed?

Customer:

no

Appleologist :

Can you tell me which folders are listed?

Customer:

file://localhost/Users/mcwsom/Pictures/Adobe%20Revel/


file://localhost/Users/mcwsom/Pictures/huis%20Ilonka/


file://localhost/Users/mcwsom/Pictures/iChat%20Icons/


file://localhost/Users/mcwsom/Pictures/iPhoto%20Library/


file://localhost/Users/mcwsom/Pictures/iPod%20Photo%20Cache/


file://localhost/Users/mcwsom/Pictures/Ma%20Feb%2013/


file://localhost/Users/mcwsom/Pictures/Marc%20Jr%20jaardag/


file://localhost/Users/mcwsom/Pictures/Refinery%20Expansion%20Project2012/


file://localhost/Users/mcwsom/Pictures/T&I%2001-9-2012/


file://localhost/Users/mcwsom/Pictures/T&I%2028-8-2012/


file://localhost/Users/mcwsom/Pictures/T&I%2029-8-2012/


file://localhost/Users/mcwsom/Pictures/T&I%2030-8-2012/


file://localhost/Users/mcwsom/Pictures/T&I%2031-8-2012/


file://localhost/Users/mcwsom/Pictures/UTT%20blg%20in%20Trinidad/


file://localhost/Users/mcwsom/Pictures/VideoConverterUltimate/

Appleologist :

Ok thanks for the info. Can you now go back to iphoto to check and see if it is doen

Appleologist :

done

Customer:

it still freezes

Appleologist :

We have two more resolutions. If rebuilding does not fix, we will need to create another library. This one seems to be corrupt.Force quit iphoto again

Customer:

did

Appleologist :

Then press Command+Option+Shift while launching iPhoto. Choose Repair database

Customer:

it completed repair database

Appleologist :

Ok launch iphoto and let me know if it still freezes

Customer:

it still freezes

Appleologist :

Ok so we will need to create a new library. Roughly how many photos do you have?

Customer:

approx 1200

Appleologist :

OK this wont be so painful (I hope) basically, you will need to re-organize your albums when we create the new library

Customer:

ok

Appleologist :

Force quit iphoto again. This time, press and hold the option key while opening iphoto. Choose create new and rename it iPhoto new

Customer:

done

Appleologist :

Ok now Click on Go from the finder menu again, Choose home and then choose pictures

Customer:

ok

Appleologist :

Control click on iphoto again and choose show package contents

Customer:

done

Appleologist :

Scroll down to the bottom. You should see a masters or original folder

Customer:

master

Customer:

masters

Appleologist :

Ok, drag the masters folder in newly created blank iPhoto. You should then see your photos importing again

Customer:

how do i see import of photos

Appleologist :

Are the photos currently importing in iPhoto?

Appleologist :

After dragging the folder in the new iPhoto library, you should see your photos importing

Customer:

no

Appleologist :

Ok open iphoto

Customer:

ok

Appleologist :

That blank screen is what you need to drag the masters folder to

Customer:

hold on

Appleologist :

Ok

Customer:

it is copying 27 gb

Appleologist :

You have way more than 1,200 photos

Customer:

about 10 min left

Appleologist :

ok

Appleologist :

Also since you will technically have two libraries. After organizing your new library and confirming that everything is there, you can delete the corrupted iphoto library

Customer:

ok

Appleologist :

How is it going so far?

Customer:

ok it is completed

Appleologist :

Great. Now close iphoto and re-open it to see if it freezes (Fingers crossed)

Customer:

is it repairing the data base because of inconsistencies

Appleologist :

Ok, when it is done, close and re-open it

Customer:

ok

Appleologist :

How is the repairing process going? It should be almost done

Appleologist :

I see you are offline right now. Your iphoto issue should be resolved after it is done rebuilding. If for some reason you are experiencing issues, respond to the chat and I will be notified. If not , You can now go ahead and rate my service and end the Chat. Enjoy the rest of your day

Customer:

Sorry i had to go

Customer:

It looks lil i still have the same problem

Appleologist :

Thats very strange. We already created a new library

Appleologist :

Are you sure you are opening the new library

Customer:

i notice that i have over 2000 pics and not 1200 as i told you earlier

Appleologist :

Force quit iphoto again and open the finder menu

Customer:

yes i deleted the other one and am working with a new library

Appleologist :

Does it do the same exact thing?

Appleologist :

As far as pop up with an importing prompt

Customer:

Sorry but i have to leave again

Customer:

talk to u later

Appleologist :

Ok, talk to you later

Appleologist :

I am sure we will resolve your issue when you return

Appleologist :

Let me know when you are ready to continue

Customer:

i am back

Customer:

hi

Appleologist :

Good morning. Ok lets continue. Since the issue still persist in a new library, the issue may be with iphoto itself

Appleologist :

Can you open the app store and search for iphoto

Appleologist :

Click on the magnifying glass in the upper right corner and type in app store

Customer:

ok

Customer:

got it

Appleologist :

Does it say install or is there a price attached to iphoto in the app store

Customer:

installed

Appleologist :

Ok good. So we can delete iphoto and then re-install it. Close iphoto, open finder, click on applications in the side bar. Find iphoto and trash it. Empty the trash

Customer:

done

Appleologist :

Is the iphoto icon still in your dock

Customer:

no

Appleologist :

Ok now go ahead and go back to the app store. Re-download iphoto

Customer:

Im already reinstallig

Appleologist :

ok good.

Appleologist :

while we are waiting, did this issue occur after your last import?

Customer:

so it has been going on for some time but it got worse

Customer:

dowloading is very slow let u know when done

Appleologist :

Ok, while we are waiting, lets check for a 3rd party plug-in that may contribute to your issue. Open finder, Click on GO and choose computer

Customer:

done

Appleologist :

Click on Macintosh HD

Customer:

ok

Appleologist :

Then choose Library

Customer:

ok

Appleologist :

Locate the Quicktime folder

Appleologist :

See if there is 3ivxVideoCodec.component file inside that folder

Customer:

no

Appleologist :

Ok, Click on Go again and choose Go to folder. The ~Library should still be there

Customer:

no

Appleologist :

Then paste ~Library inside the box

Customer:

which box

Appleologist :

Choose Go to Folder from Go

Customer:

ok

Appleologist :

Click on Cache Folder. Choose com.apple.iPhoto. Delete Cache.db

Customer:

i do not see it

Appleologist :

Do you see the Cache folder?

Customer:

i see caches

Appleologist :

Within Caches you will see com.apple.iPhoto

Customer:

file://localhost/Users/mcwsom/Library/Caches/


file://localhost/Users/mcwsom/Library/Caches/$(CFBundleIdentifier)/


file://localhost/Users/mcwsom/Library/Caches/Acrobat/


file://localhost/Users/mcwsom/Library/Caches/Adobe/


file://localhost/Users/mcwsom/Library/Caches/Adobe%20Camera%20Raw/


file://localhost/Users/mcwsom/Library/Caches/com.adobe.bridge5/


file://localhost/Users/mcwsom/Library/Caches/com.adobe.downloadassistant.AdobeDownloadAssistant.installer/


file://localhost/Users/mcwsom/Library/Caches/com.adobe.flashplayer.installmanager/


file://localhost/Users/mcwsom/Library/Caches/com.adobe.PDApp/


file://localhost/Users/mcwsom/Library/Caches/com.adobe.Photoshop/


file://localhost/Users/mcwsom/Library/Caches/com.adobe.Reader/


file://localhost/Users/mcwsom/Library/Caches/com.apple.AddressBook/


file://localhost/Users/mcwsom/Library/Caches/com.apple.AddressBookSourceSync/


file://localhost/Users/mcwsom/Library/Caches/com.apple.appstore/


file://localhost/Users/mcwsom/Library/Caches/com.apple.CalendarAgent/


file://localhost/Users/mcwsom/Library/Caches/com.apple.CaptiveNetworkAssistant/


file://localhost/Users/mcwsom/Library/Caches/com.apple.coreservices.uiagent/


file://localhost/Users/mcwsom/Library/Caches/com.apple.dashboard.client/


file://localhost/Users/mcwsom/Library/Caches/com.apple.Dictionary/


file://localhost/Users/mcwsom/Library/Caches/com.apple.DictionaryApp/


file://localhost/Users/mcwsom/Library/Caches/com.apple.DictionaryManager/


file://localhost/Users/mcwsom/Library/Caches/com.apple.DictionaryServices/


file://localhost/Users/mcwsom/Library/Caches/com.apple.finder/


file://localhost/Users/mcwsom/Library/Caches/com.apple.helpd/


file://localhost/Users/mcwsom/Library/Caches/com.apple.helpviewer/


file://localhost/Users/mcwsom/Library/Caches/com.apple.iCal/


file://localhost/Users/mcwsom/Library/Caches/com.apple.iCloudHelper/


file://localhost/Users/mcwsom/Library/Caches/com.apple.iLifeMediaBrowser/


file://localhost/Users/mcwsom/Library/Caches/com.apple.imfoundation.IMRemoteURLConnectionAgent/


file://localhost/Users/mcwsom/Library/Caches/com.apple.installer/


file://localhost/Users/mcwsom/Library/Caches/com.apple.iTunes/


file://localhost/Users/mcwsom/Library/Caches/com.apple.lookupd/


file://localhost/Users/mcwsom/Library/Caches/com.apple.mcc.accounts


file://localhost/Users/mcwsom/Library/Caches/com.apple.NetworkSetupAssistant/


file://localhost/Users/mcwsom/Library/Caches/com.apple.nsservicescache.plist


file://localhost/Users/mcwsom/Library/Caches/com.apple.preferencepanes.cache


file://localhost/Users/mcwsom/Library/Caches/com.apple.preferencepanes.searchindexcache


file://localhost/Users/mcwsom/Library/Caches/com.apple.quicklook.ui.helper/


file://localhost/Users/mcwsom/Library/Caches/com.apple.QuickLookDaemon/


file://localhost/Users/mcwsom/Library/Caches/com.apple.Safari/


file://localhost/Users/mcwsom/Library/Caches/com.apple.safaridavclient/


file://localhost/Users/mcwsom/Library/Caches/com.apple.SoftwareUpdate/


file://localhost/Users/mcwsom/Library/Caches/com.apple.store_helper/


file://localhost/Users/mcwsom/Library/Caches/com.apple.storeagent/


file://localhost/Users/mcwsom/Library/Caches/com.apple.syncdefaultsd/


file://localhost/Users/mcwsom/Library/Caches/com.apple.systempreferences/


file://localhost/Users/mcwsom/Library/Caches/com.apple.ubd/


file://localhost/Users/mcwsom/Library/Caches/com.apple.WebProcess/


file://localhost/Users/mcwsom/Library/Caches/com.garmin.BaseCamp/


file://localhost/Users/mcwsom/Library/Caches/com.genieo.notifications/


file://localhost/Users/mcwsom/Library/Caches/com.Google.GoogleEarthPlus/


file://localhost/Users/mcwsom/Library/Caches/com.google.Keystone.Agent/


file://localhost/Users/mcwsom/Library/Caches/com.google.SoftwareUpdate/


file://localhost/Users/mcwsom/Library/Caches/com.microsoft.autoupdate2/


file://localhost/Users/mcwsom/Library/Caches/com.microsoft.browserfont.cache


file://localhost/Users/mcwsom/Library/Caches/com.microsoft.Outlook/


file://localhost/Users/mcwsom/Library/Caches/com.movavi.videoconverter/


file://localhost/Users/mcwsom/Library/Caches/com.restoroot.Letter-Opener/


file://localhost/Users/mcwsom/Library/Caches/com.skype.skype/


file://localhost/Users/mcwsom/Library/Caches/com.solidstatenetworks.awkhost/


file://localhost/Users/mcwsom/Library/Caches/com.southpolesoftware.iVI/


file://localhost/Users/mcwsom/Library/Caches/com.Wondershare.VideoConverterUltimate/


file://localhost/Users/mcwsom/Library/Caches/com.yourcompany.Installer/


file://localhost/Users/mcwsom/Library/Caches/com.zeobit.MacKeeper/


file://localhost/Users/mcwsom/Library/Caches/com.zeobit.MacKeeper.Helper/


file://localhost/Users/mcwsom/Library/Caches/Garmin/


file://localhost/Users/mcwsom/Library/Caches/Google%20Earth/


file://localhost/Users/mcwsom/Library/Caches/iMovie/


file://localhost/Users/mcwsom/Library/Caches/ksfetch/


file://localhost/Users/mcwsom/Library/Caches/Metadata/


file://localhost/Users/mcwsom/Library/Caches/Microsoft/


file://localhost/Users/mcwsom/Library/Caches/Outlook/


file://localhost/Users/mcwsom/Library/Caches/QCCompositionRepository-com.apple.iTunes.cache


file://localhost/Users/mcwsom/Library/Caches/quicklookconfig/


file://localhost/Users/mcwsom/Library/Caches/storeagent/


file://localhost/Users/mcwsom/Library/Caches/SubmitDiagInfo/


file://localhost/Users/mcwsom/Library/Caches/TemporaryItems/

Appleologist :

Ok I see you do not have it. It may have been deleted with iphoto which is good. So we will wait until iphoto is done downloading

Customer:

let u know

Appleologist :

ok

Customer:

i am back

Customer:

hi

Appleologist :

Hi, im sorry I did not get the notification

Appleologist :

Did it finish?

Customer:

good news

Customer:

it was working fie

Appleologist :

Yay!! Finally

Appleologist :

Did you close and re-open again?

Customer:

but when i tried to activate photostream the same problem occurred

Appleologist :

Hmm. Force quit iphoto again. Click on the apple logo in the upper left corner. Choose system preferences

Appleologist :

Under internet, does it say iCloud or mobile me?

Customer:

iCloud

Appleologist :

Click on icloud and choose sign out

Customer:

ok done

Appleologist :

Now launch iphoto again and try to activate photo stream

Customer:

I tried

Appleologist :

Does it still freeze?

Customer:

it tells me that i am logged in but the sreen remains the same

Appleologist :

Are you able to click on anything in the left column?

Customer:

it still freezes

Appleologist :

Ok quit iphoto, we need to look for an application called


3ivx

Appleologist :

It related to iphoto freezes

Appleologist :

Open finder. Click on Go and choose Computer

Customer:

ok

Appleologist :

Click on Library/Application support

Customer:

done

Appleologist :

Is there a 3ivx folder?

Customer:

no

Appleologist :

Within finder, use the search box in the upper right corner and paste 3ivx. does anything come up?

Customer:

file://localhost/Users/mcwsom/Documents/Microsoft%20User%20Data/Office%202011%20Identities/Main%20Identity/Data%20Records/Message%20Sources/0T/0B/0M/3K/x27_3682.olk14MsgSource

Customer:

this is what i get

Appleologist :

Ok so it is not installed. Next, click on Go and choose go to folder. Paste ~Library

Appleologist :

Make sure iphoto is closed

Customer:

cannot be found

Appleologist :

Try is again. You may have an extra space ~Library

Customer:

negative

Appleologist :

Oh im sorry, its ~/Library

Customer:

ok i am in it

Appleologist :

Ok find application support, locate and delete the entire folder of iLifeAssetManagement

Customer:

done

Appleologist :

Now Go to Preferences and delete all of these files


com.apple.iLifeAssetManagement.crash.plist
com.apple.iLifeAssetManagement.crash.plist.lockfile com.apple.iLifeAssetManagement.crash.plist.okt7e0D
com.apple.iLifePhotoStream.importstatus.plist
com.apple.iLifePhotoStream.importstatus.plist.lockfile
com.apple.iLifePhotoStream.plist com.apple.iLifePhotoStream.plist.lockfile

Customer:

there are several with- crash.plist

Customer:

do idelete all

Appleologist :

Yes. delete all of them that contain iLifePhotoStream

Customer:

done

Appleologist :

Ok now open iphoto again and try to sign into photo stream

Customer:

still not working

Customer:

I have to leave

Appleologist :

Ok, we will continue this later. I will do further research on your issue and post it into this chat.

Appleologist :

When you return, try this. It sounds like the issue is related to a photo in your photo stream. Turn off photo stream on all of your devices. Make sure the photos are on your computer because they will erase from photo stream. On you iphone/iPad, Go to settings>iCloud. click on Photo steam and turn both "My photo Stream and Shared photo Stream" Off. Do the same on your computer by clicking on the apple logo in the upper left corner, choose system preferences and then choose iCloud. Uncheck photo stream to turn it off

Appleologist :

Hello, were you able to try the instructions above?

Customer:

Hi

Customer:

i am back and executed your instructoins

Appleologist :

Is photostream still turned off on all of your devices?

Customer:

yes

Appleologist :

Ok can you open iphoto now and activate photo stream only in iphoto

Customer:

i did but it freezes

Appleologist :

Next, I will have you create a test account on your computer, log into that account and try to log into photostream on that account

Appleologist :

Click on the apple logo in the upper left corner and choose system preferences then choose account

Customer:

where do i find account

Appleologist :

Under system, you will see user and groups

Appleologist :

In the left column, is Group listed?

Customer:

i created the account

Appleologist :

Ok, log into that account and try to sign into photo stream in iphoto. Let me know if it freezes

Customer:

do i have to restart the computer

Appleologist :

No, to make it easier, within user and groups, click on log in options and check show fast user switching menu

Appleologist :

Choose Full name. You will then see account names in the upper right corner. Click on it and choose the newly created account

Customer:

ok

Appleologist :

Now switch to that account, try to activate photostream. Take note if it freezes. Then click on the upper right corner and choose your account to switch back

Customer:

it switches back to the other account

Appleologist :

did you choose the newly created account

Customer:

yes

Appleologist :

What happened when you choose the new account?

Customer:

when i want to lock it goes back to the other account

Appleologist :

Im confused. In the upper right corner you should see your account name. When you click on it and choose the newly created account, it should be a blank account

Customer:

i will be back later

Appleologist :

Can you give me a estimated time

Customer:

looks like it is finally working

Appleologist :

Did it work fine in the test account?

Customer:

yes , i then switched back and iPhoto in working!!!!!

Appleologist :

Ok that is great news. Ok go ahead and delete the test account

Customer:

thanks you are great!

Appleologist :

You are very welcome. I really appreciate your patience, I know this was not easy and took a really long time to resolve.

Customer:

the end result matters

Appleologist :

You are absolutely right :) Have a fantastic rest of your day

Customer:

have a good day

Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 733
Experience: Apple Computers and Mobile support with 10 years of exp.
Michelle and 3 other Mac Specialists are ready to help you

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