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Justin
Justin, Network Admin
Category: Mac
Satisfied Customers: 2551
Experience:  10+ years IT experience (Corporate Network Administration),
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i updated the itunes download and now cant open it at all

Customer Question

i updated the itunes download and now can't open it at all
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.
Hi, I will assist,

Do you have windows xp, vista, or 7, or Mac computer?

Is there any error message when opening the iTunes program on your computer?

Thank you
Customer: replied 1 year ago.


I have Windows 7 Professional 64 bit


and I get that file is corrupted or not installed correctly and to please reinstall. I have reinstalled numerous times and get the same message

Customer: replied 1 year ago.


Are you still there

Customer: replied 1 year ago.
Relist: Other.
he asked me a question, I replied and have not yet heard anything
Expert:  Justin replied 1 year ago.
Greetings


Below this response is a rating system. Please ONLY use the REPLY button so we can continue if you need clarification, or the issue isn't resolved. Once everything is working and you are 100% satisfied, then you may rate the level of service I have provided. Thank you.


Itunes can be extremely finnicky. Your EASIEST option right now would be to do a quick system restore. Chances are the updated failed, or didn't install cleanly. It happens sometimes.

So to do a system restore, go to start > all programs > accessories > system tools > system restore.

Click next.

Choose a date PRIOR to the update. It will ask you to restart, do so. When it's completely finished (might take 10-15 minutes)< go ahead and test Itunes again.


If that does NOT work, your next course of action would be removal of Itunes and a fresh install.

To do this, go to start > control panel. Select programs and features.

The 6 things that need to be uninstalled are:

  1. iTunes
  2. QuickTime
  3. Apple Software Update
  4. Apple Mobile Device Support
  5. Bonjour
  6. Apple Application Support (iTunes 9 or later)


Once finished, I recommend a restart.

Then go here and download the newest Itunes:

http://www.apple.com/itunes/download/

And install fresh. Your music won't be affected as the uninstalls do not remove your music, apps, etc though you MAY (doubtful) have to relink the database and I can help with that after you get it running.

Take your time, and do the steps I provided in order. Return to me when finished and let me know the results via Reply. If I don't respond right away, no worries, I will, just give me time to.
Justin, Network Admin
Category: Mac
Satisfied Customers: 2551
Experience: 10+ years IT experience (Corporate Network Administration),
Justin and 5 other Mac Specialists are ready to help you
Customer: replied 1 year ago.


I had already tried the system restore and in waiting for a response from you I called apple and they told me to uninstall and download again which I did. Your response was the same I just got their answer first. Thank you

Expert:  Justin replied 1 year ago.
Not a problem, glad you got it resolved.
Customer: replied 1 year ago.


I appreciate your help, but the website is very confusing. Thank's for your help.

Expert:  Justin replied 1 year ago.
I apologize for that. I don't of course control it the site and interface. Thank you and you can reach me further as needed if you run into any trouble. I never close my questions.

I am not always here but will always respond the very moment I can.

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