Hi, and welcome to JustAnswer! My name is Michelle and I am excited to get started with you.To transfer purchased music from your old ipod to your computer, you have two options. You can either connect your ipod to your computer. In the left column under devices, you will see your ipod listed. If you right click on it, you can choose transfer purchases. You second option is to click on iTunes Store in the left column, under quick links (in the far right) you will see purchased
Enter your apple ID and password to authenticate yourself
i cant see devices. what page should i be on to see this?in itunes?
Yes, open itunes on your computer
In the left column, you will see devices
it is all greyed out
Ok then do you see where it says itunes store?
Here is the illustration
If it is grayed out, quit itunes on your computer and re-open it