How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience:  Apple Computers and Mobile support with 12 years of exp.
70409726
Type Your Mac Question Here...
Michelle is online now
A new question is answered every 9 seconds

how do i sync my purchased music from my old ipod onto my

Customer Question

how do i sync my purchased music from my old ipod onto my laptop?
Submitted: 3 years ago.
Category: Mac
Expert:  Michelle replied 3 years ago.

Appleologist :

Hi, and welcome to JustAnswer! My name is Michelle and I am excited to get started with you.

To transfer purchased music from your old ipod to your computer, you have two options. You can either connect your ipod to your computer. In the left column under devices, you will see your ipod listed. If you right click on it, you can choose transfer purchases. You second option is to click on iTunes Store in the left column, under quick links (in the far right) you will see purchased

Appleologist :

Enter your apple ID and password to authenticate yourself

JACUSTOMER-7keakjou- :

i cant see devices. what page should i be on to see this?in itunes?

Appleologist :

Yes, open itunes on your computer

Appleologist :

In the left column, you will see devices

JACUSTOMER-7keakjou- :

it is all greyed out

Appleologist :

Ok then do you see where it says itunes store?

Appleologist :

Here is the illustration

Appleologist :

Full Size Image

Appleologist :

If it is grayed out, quit itunes on your computer and re-open it