No... it bongs, the apple appears and the little circle whirls merrily for a while, then we get a cool blue BLANK screen where to the log-in icons used to appear. We then leave that screen up, go away and do chores, eat lunch, etc. and when we come back the log-in icons have finally come up. We then log in, and proceed with what we want to do, holding our breath. Thanks
OMG... turned to %$# XXXXX off and of course could not remember everything I was supposed to do! Yes, I have the CD and instruction book. It seems to be written in Greek. Here is what I think we should do: Cease trying to help me. I am worse than illiterate. I will stay right on this page. Very savvy grandson arrives this pm and I will put him on it. You will then get good support at this end. Thank you - at least I now know it is definitely the machine and will cancel Verizon tech due tomorrow. Would you please not charge my Mastercard until we get somewhere? Talk to you this afternoon. Clare White
This is the grandson, Could you get me up to speed on what the symptoms are and if you have any idea, what the issue may be?
Ok we will try this and respond in a few.
It did do a "safe boot" as the login window stated, upon restarting after that it seemed faster, but we would like to leave the computer off for some time and see if it still boots as quickly even after being left off.
Hi Toby, It's working - "Marginally" - . Very slow to log in, but it gets there. We just don't shut it down any more. Occasionally it won't wake up after sleeping, so I shut it down and log in, slowly!, again. Alden, the grandson did not have time to do your second suggestion using the installation disc, but he may be around next week and he will try that. No use me doing it. The computer would explode. Thanks for staying in touch. You may hear from us again! Clare White
Great - will do. I might even try it myself. Again, it is a pleasure to work with you.