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Ask Michelle Your Own Question

Michelle
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience:  Apple Computers and Mobile support with 12 years of exp.
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See previous question submitted 5 minutes ago. You asked

Customer Question

See previous question submitted 5 minutes ago.

You asked for more info, which I provided.

Received message that answer would appear in window.

No answer appeared seemed frozen [email protected]
Submitted: 3 years ago.
Category: Mac
Expert:  Michelle replied 3 years ago.

Appleologist :

Hi, and welcome to JustAnswer! My name is Michelle and I am excited to get started with you.
Hello John, Are you able to see our chat now?

Appleologist :

See if you can continue from the original chat

JACUSTOMER-ptcw75dk- :

Your answer has not been posted yet.

JACUSTOMER-ptcw75dk- :

Have not seen your answer.

Appleologist :

Hi John, As stated earlier, I will need additional information from you so I can better assist you

Appleologist :

When you see your backups are they locked? Do you receive an error message?

JACUSTOMER-ptcw75dk- :

Just received fraud call from citibank showing $80 charge, which I did not authorize. Why can't I see your answer for $59? received no error message

Appleologist :

It still shows you are still in the chat, Try to refresh you page. I am going to close down the $80 Chat after you reconnect in the previous chat

Appleologist :

You can also click on the "View Answer" Link in your email

JACUSTOMER-ptcw75dk- :

Are we not now in the "previous chat."? If not, how do I get back to it.

Appleologist :

No we are not in the original chat. Click on this link and see if it gets you back to the original chat

http://www.justanswer.com/mac-computers/7lqio-new-i-mac-new-lacie-lacie-time-machine.html