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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2836
Experience:  worked as a Tech support Associate for Apple products
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Customer Question

My ipod is completely stuck in a 'now playing' position. I cannot switch it on or off. It stops my Bose radio from playing if I plug it in and will not be accepted by i tunes who say it is corrupted.
The screen is lit up on a certain track and the battery is fully charged.
Submitted: 3 years ago.
Category: Mac
Expert:  Vinod Menon replied 3 years ago.

Which ipod is it? ipod nano/touch/classic?

If it is the ipod nano, is it a touch screen one or a click wheel nano?

Thank You
Customer: replied 3 years ago.
Expert:  Vinod Menon replied 3 years ago.

Thank you, Sue.


Lets try a reset first.


Press and hold the menu and the center buttons together until you see an apple logo.


Lets see whether this resolves your issue