on my macbook pro
I am trying to dload an update of silverlight for watching films on film 4, but this is not first time this has happened.
It is mac os x version 10.7.5. do u want serial no?
Not required now.
If it is asking for the password XXXXX you try to update silverlight, mostly it is your computer password. Have you set any password XXXXX your comupter?
For example, when you turn on the computer, you would be asked for a password XXXXX login. Have you tried that?
I am not normally required to use a password XXXXX logging in
I do not understand which pass word it is requiring. I have various mac passwords I dont seem to need to log in.
is one for mail? maybe one for internal puter stuff?
Now try the new password XXXXX install Silverlight.
Please let me know if that didn't work, so we can continue troubleshooting. Don't Rate my answer until you are satisfied
Dear Ashik, thanks for your detailed instructions. i regret i dont understand a lot of your terminilogy.
what is 'option' and how do you mean 'boot'? Can you explain exactly what keys etc to press please.
Ashik, I am sorry to say that my computer became unusable as there were constant demands for my keychain pass which it was not accepting the words i had added.
You were definitely on the right track, but something went badly astray and i had to borrow another computer and ended up in a conversation on the phone with apple who seemed to have resolved the difficulty.
Im afraid I have to mark as not positive, as process did not allow use of computer. It all became immensely frustrating and somewhat 'Catch 22'. It would be better had we been on the phone to one another in my view.
Hi there, Nothing went bad. Your computer will ask for Keychain in some cases. That is how it is supposed to work. All you had to do is, reset the Keychain Database. I'm sure that is what they did. You should've replied back to me, so I could've fixed it in the first place. I've never heard anything from you since my last answer. I'm really sorry that we've not finished, but we were on the right track. If you replied back to me about how it goes like I asked, we could've solved it in the first place.Rating us negatively here and in surveys you get will affect our job here. Please don't rate us bad. You don't need to rate anything if you are not satisfied.Best Regards,Ashik