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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
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Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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When I connect my iPhone 5 to my PC (Windows 7), a window asks

Resolved Question:

When I connect my iPhone 5 to my PC (Windows 7), a window asks me what program I want to open/download the photos and video. When I select the program, the photos download fine, but the videos come out upside down. When I email the videos to others, the upside down effects repeat.

Apple technicians tell me that the problem is with Windows and that ideally I would download using iTunes or QuickTime. Those two programs are not available when I get asked what program to use to open/download from the phone.

Are there any solutions available?

Thank you.
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.
Hi, I will assist,

Did you actually download and install the iTunes program on the computer?
http://www.apple.com/itunes/download/

, then try opening the iTunes program on the computer to view videos.

IF needed, rotate the phone when taking videos.

If needed, you can download and install the Movie Maker on the computer to rotate videos:
http://windows.microsoft.com/is-IS/windows-live/movie-maker-get-started

Or download the Video Swivel app on your iPhone to rotate videos directly on the iphone:
https://itunes.apple.com/us/app/video-swivel/id548392426?mt=8

If all fails, please let me know. Thank you
Customer: replied 1 year ago.


Just cancel my $48 payment via PayPal.


 


Thank you.

Expert:  Viet - Mac Tech replied 1 year ago.
Hi,

You've given me a negative feedback, but did not reply back to me at all. Please do not rate my service yet until everything is done. You came here for help, and I've provided some solutions. Did you try all my suggestions yet? Are you stuck at any step?

OK, as you wish, I'm canceling this. If you still need help later, please let me know any time; we guarantee our service. Also, I appreciate if you change the rating to positive for me. Thank you
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 26435
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Viet - Mac Tech and 8 other Mac Specialists are ready to help you

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