How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel Your Own Question

Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4750
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Type Your Mac Question Here...
Daniel is online now
A new question is answered every 9 seconds

Ive been trying to set up a used IPad 2. Serial # XXXXX

Customer Question

I've been trying to set up a used IPad 2. Serial # XXXXX Trying to set account for purchasing APPS from The APPS Store. When I sign in using my exiting Apple ID, and enter all my Payment Method Information I get the following message: "Your payment method information doesn't match your bank's records. Try again or enter a new payment method."

I have verified with my bank and was told the transaction has been verified and confirmed eight (8) times, with a corresponding $1.00 charge for each confirmation.

The Apple customer service representative directed me to this On-line Customer Service Site. The IPad is no longer under the 30 day/1 year guarantee.

Any help or suggestions, otherwise I will not be able to purchase APPS.
Submitted: 1 year ago.
Category: Mac
Expert:  Daniel replied 1 year ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

Since the info has been verified more than once I would assume it to be correct.
Question: Can you use it on the commuters iTunes store?
When you set this iPod up how did you do it?
Did you also put in the security code?
Customer: replied 1 year ago.


It's an IPad 2. I've been trying to set up the account directly on the IPad, in the APP Store, following the steps on same.

Expert:  Daniel replied 1 year ago.

Aida,

You do have an iTunes account in iTunes on the computer, correct?

If so computer what you are inputting on the iPad with what is says in your iTunes account.
This may be of help.
The billing info on the iPad will be a carbon copy of that.
I would suggest checking what it says and if needed update it to match the bank.
Until they are in sync chasing ones tail will result.
Try that and let me know.
Customer: replied 1 year ago.


I still get the same answer; have not been able to set up the account. Tried again and this time the charge was declined. Tried another two times and got the original message again. Called my bank again, and they inform me that everything is correct at their end. They advised me to try again tomorrow. Thank you, Aida

Expert:  Daniel replied 1 year ago.
Alda, then delete that info as it does not match. It has to be exact, even to the security code on the back on the credit card.
It will be no different tomorrow.

I can walk you through this if you tell me which version of iTunes you have, look in the iTunes drop down for 'About iTunes'.
They have moved things around to make it easy.
Customer: replied 1 year ago.


Everything is exact, and the information from ITunes has already been verified at my bank, 8 times!

Expert:  Daniel replied 1 year ago.
Try signing out of all iTunes and app stores on all devices.
On the iPad go to Settings/iTunes & App stores, touch your account name, select Payment information, certify that all fields are filled and match what the bank provided.
If that fails then I would suspect the bank has something that they are not telling you, some code somewhere.
Or what might be going on is the Apple site, I am noticing some abnormal behavior.

You are not alone with this issue, there are many reports like this.
I did find one thing that might help.
Sign in and review and edit any info that is incorrect or maybe you are using a different address than what is on file.

That is all I have, hope it works for you.
Customer: replied 1 year ago.

Too frustrated to continue today! Will check back tomorrow. Thank you for your help, but my problem has not been solved.

Expert:  Daniel replied 1 year ago.
I understand, they are really great when they work and not so much when they are not.
It may be different tomorrow when the ban, Apple and you are on the same page.

Let me know please.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions