How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6547
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

I have a macbook Pro computer. I have forgotten the passwords

Customer Question

I have a macbook Pro computer. I have forgotten the passwords to the safe. I wold like to know if I can remove everything off the computer and start over from a a new computer.
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is Ashik and I look forward to assisting you today with your question.

Before we start, please remember these things. It may take more than one step/answer to solve a problem. So If my answers didn’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, you are rating my Service to you and Not the Outcome of the answer or this website.


Yes, it is possible. What version of Mac OS X are you using ?
Customer: replied 1 year ago.

10.1

Expert:  Ashik replied 1 year ago.
10.1 ? That is a wrong version for Macbook Pros. Do you have the Mac OS X installation discs came with your Mac ?
Customer: replied 1 year ago.

10.6.8

Expert:  Ashik replied 1 year ago.
Thanks. Do you have the Mac OS X 10.6 installation discs?
Customer: replied 1 year ago.

no, it was dowloaded on the internet

Expert:  Ashik replied 1 year ago.
You can't download 10.6 from Internet, only 10.7 or later can be downloaded from Apple Store (Internet)

Are you sure you don't have the discs ? Can you please search them ? We need the discs to erase your Mac and reinstall OS X
Customer: replied 1 year ago.

Mac OS X Version 10.6.8, and I am reading from (about this MAC)

Expert:  Ashik replied 1 year ago.
10.6 is the Major version (also know as Snow Leopard) and 10.6.1, 10.6.2, 10.6.8 etc are minor updates to 10.6 version.

Your Mac must have came with the OS X discs. Can you please check them ? If you don't have the discs, then you can't erase the Mac and reinstall OS X. But there is another way to delete everything from the Mac except system files. Please let me know if you want to do that and I will help give you the steps to do it.

Only rate the answer after we solved the problem
Customer: replied 1 year ago.

looking right now, hold on

Expert:  Ashik replied 1 year ago.
Take your time...
Customer: replied 1 year ago.

Sorry I cant find the disk

Expert:  Ashik replied 1 year ago.
There is another way. You can delete the current user account of your Mac and create a brand new one. When you delete the old account, everything on it will be deleted except the installed applications, system files etc

But when you login to new account, it will be like a Out of Box Mac. Do you want to do that ? If so, I will give you the steps to do it.

Or you can buy the Snow Leopard installation discs (for $19) and then erase your Mac with it and install a fresh OS X. Let me know...
Customer: replied 1 year ago.

I will take the out of box Mac, where do I get the Disks

Expert:  Ashik replied 1 year ago.
You can buy the discs from here : http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard

If you need the instructions to erase the Mac and reinstall OS X with the discs, please let me know.

Now, Follow the steps below to create a brand new User Account. You have to create the account in Single User Mode.
  • Turn off your Mac.
  • Turn it back on and immediately hold down the Command(Apple) + S key to boot into Single User Mode. You will be logged into a black screen with white letters.
  • When you see the text prompt, type in the following terminal commands to create a brand new Admininstrator account (hitting return after each line). Make sure you write the commands correctly.
mount -uw /
rm /var/db/.AppleSetupDone
shutdown -h now


After rebooting, you should be able to create a brand new Administrator account. Then goto System Preferences > Accounts, select your old account and just delete it by pressing the - icon in the left bottom.

Let me know how it goes.
Customer: replied 1 year ago.

Sorry ASHIK but I didnot see anything but a blck screen and white letters and then it went off and then after a few minutes went on again showing me the exact screen I had to start


 

Expert:  Ashik replied 1 year ago.
Are you able to type the commands ?
Customer: replied 1 year ago.
Relist: Answer came too late.
to complicated
Expert:  Ashik replied 1 year ago.
Could you please tell me why did you rated me as Poor Service ? That rating will badly affect my job here. I'm trying to help you and you are leaving me Negative rating. I need to know whether it goes off when you type or not.
Expert:  Ashik replied 1 year ago.
You don't have the discs to do what you want to do. This is the only way to solve your problem without the discs. Do you honestly think I provided a Poor Service to you ?
Expert:  Ashik replied 1 year ago.
We can try again. Restart your Mac and immediately hold down Command + Option + P + R keys. After 3 startup sounds, release the keys and let the Mac boot up. Then turn off your Mac. Turn it back on and immediately hold down Command + S keys. This will boot into Single User Mode. Then type the commands below;

mount -uw /
rm /var/db/.AppleSetupDone
shutdown -h now


Press return key after each line. When you press return after the third command, your Mac will turn off. Then turn it back on and you will be taken to screen to create a new user account.

If that didn't work, then you can buy the Snow Leopard disc and erase your Mac with it and install fresh OS X. When you get the discs, insert the OS X Disc 1 to your Mac. Restart your Mac and immediately hold down C key on your Keyboard. Keep it held down until it boots into the disc. It may take upto 15 minutes to boot into the disc. Once it booted to disc, click on Utilities menu and select Disk Utility. In Disk Utility, select your hard disk in left column and click Erase button (under Erase tab). When it is finished, close the window and follow the onscreen to reinstall your Mac OS X. This will erase everything from your Mac and install a fresh OS X.

PS : You can also buy 10.6 Snow Leopard from eBay.com too.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified