How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 732
Experience:  Apple Computers and Mobile support with 10 years of exp.
70409726
Type Your Mac Question Here...
Michelle is online now
A new question is answered every 9 seconds

Ipod touch Model MC086BT (2nd Generation A1288) Serial No.

Resolved Question:

Ipod touch Model MC086BT (2nd Generation A1288) Serial No. 9C946XHG75J (8GB) I wish to give my Itouch to my grandson so that he can download games apps. I have tried to start it off this am but keep getting 'needs Open GL ES 2.0 or iOS 4.3 I have been unable to update the ipod and wonder is there any way I can the necessary downloads etc. Thanks David xxxxx

Submitted: 1 year ago.
Category: Mac
Expert:  Michelle replied 1 year ago.

Appleologist :

Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.

To update your grandson's ipod touch, you will need to connect it to your computer that is running itunes. I will walk you through. First connect your ipod using the charging cable that came with your device, then open itunes on your computer if it does not automatically open

Customer :

Sorry for the delay - I had to go ut for a short while!!

Appleologist :

Its ok no problem. Is your ipod connected to your computer?

Customer :

Yes and Ituners opened showing the music library

Appleologist :

Good. In the left column under devices, click on your ipod touch

Customer :

This is where I have one of the problems - there is no left hand column!

Appleologist :

You must have updated to the new itunes which now allows you to hide it. To show it again, choose view in the top menu bar and select show sidebar

Customer :

Column now showing

Appleologist :

Ok now under devices, is your ipod listed?

Customer :

Yes - as Ipod touch

Appleologist :

Ok, select your ipod touch. It will then show the summary page. To the right of the picture of your ipod touch, you will see an update button

Customer :

Clicked on the itouch icon and the devices section disappeared! Now just Library, Store and playlists.

Appleologist :

Disconnect and reconnect your ipod. You may have accidentally clicked on the arrow which will eject the ipod

Customer :

tched the main screen toClicked on Ipod Touch (words) and it has switched the main screen to Sync with Itunes

Appleologist :

Good your are in the right place. Do you see the update button next to the picture of your ipod?

Customer :

The line of the Itouch shows arrow pointing to the right, small picture of Itouch, words Ipod-touch, battery (?) and arrow pointing up

Appleologist :

Refer to this illustration. Do you see the update button now?

Full Size Image

Customer :

No - I don't have a picture like that on the main screen or in the side bar

Appleologist :

Does it look like this

Full Size Image

Appleologist :

If not, can you describe what you are seeing?

Customer :

No - the main scrfeen has a 'handwritten' heading "sync music, films television and more" and large heading in the middle of the page "Sync with Itunes"

Appleologist :

Our next option is to restore and update your device which will erase and update your device. Do you have a backup?

Customer :

No - but do not worry - I have cleared everything out apart from a couple address before handing it over.

Appleologist :

Ok good so lets restore and update. To do this, keep the ipod connected to itunes. Press and hold both the sleep and home button for 30 secs or until it shows up in itunes. The sleep button is located at the upper left corner and the home button is the round button located at the bottom front bezel

Customer :

Dome that - the device has disappeared from ther sidebar.

Customer :

Correction - now back on it again.

Appleologist :

Ok, it should now show up in recovery mode

Customer :

Clicked on the itouch icon - back to the sync page again!

Customer :

I will try the last manoeuvre again

Appleologist :

Ok, make sure you are holding both buttons at the same time

Customer :

Just come back onto the sidebar - noticed that it was syncing. Clicked again on itouch to go back to the same sync screen telling that it has been synced and can be disconnected. I won't touch anything until I hear from you

Appleologist :

If you are in the sync screen, Do you see tabs up top that say summary, info, apps, tones etc

Customer :

Yes - it is on the summary tab

Appleologist :

Ok in the summary tab is where the update feature should be. It is normally to the right. If not, do you see IOS

Customer :

No I have clicked the summary tab again - all it shows is the main sync screen. The other tabs are: Apps, Music, Films, TV Progs, Photos and Info

Appleologist :

On your ipod, click on settings, general and about. Can you read me your version number

Customer :

4.2.1. (8C138)

Customer :

Sorry one fingure too big - should read 4.2.1 (8C148)

Appleologist :

Hmm. 4.3.3 should defiantly show up in itunes. Lets try to place it into recovery mode again. Turn off your ipod first by pressing and holding the sleep button

Customer :

Held and moved slide to power down - Mine is 4.2.1. not 4.3.3.

Appleologist :

Oh, then that is why you do not see the update button. Your ipod 2nd gen can only update to 4.2.1

Appleologist :

which app are you trying to download?

Customer :

One of the general games (grandson will be going for quite a lot if he can. The answers I get when trying to download are: 'incompatable with your itouch' : 'Needs Open GL ES 2.0 or Needs iOS 4.3. Does this mean nothing can be done?

Appleologist :

Well 4.3 is only compatible with ipod touch 3rd generation and 4th generation. This means there is a hardware restriction and can not be updated unless you upgrade the actual device

Customer :

How would I go about an upgrade and can you tell me the aproximate cost?

Appleologist :

Yes, you do have a few options. You can purchase your ipod touch online at the apple store. The 5th gen ipods start at $299. Since you only need 3rd or up, I recommend getting a certified refurbished ipod which is like new for $149. Here is the link to browse your options http://store.apple.com/us/browse/home/specialdeals/ipod

Customer :

MichelleThanks very much Michelle

Appleologist :

You are so welcome. Best of luck to you

Customer :

Sorry about that bit - I pressed to go on another line and it went. I meant to say Thanks very much for your help and patience - it really was excellent service!

Appleologist :

Awwww thank you for your kinds words and positive feeback

Appleologist :

You can now go ahead and rate my service and end the Chat. You can also get back to me anytime you want even after rating at http://www.justanswer.com/computer/expert-michelleblack/. Enjoy the rest of your day

Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 732
Experience: Apple Computers and Mobile support with 10 years of exp.
Michelle and 4 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified