How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel Your Own Question

Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4759
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
19098653
Type Your Mac Question Here...
Daniel is online now
A new question is answered every 9 seconds

unable to reinstall printshop 2 for mac in my OSX 10.8.2 Snow

Customer Question

unable to reinstall printshop 2 for mac in my OSX 10.8.2 Snow Leopard. Message says not enough HD space. Apple support checked my computer and my computer has plenty of memory. Help!
Submitted: 1 year ago.
Category: Mac
Expert:  Daniel replied 1 year ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

First, memory and hard drive space are two entirely different things.
Open a Finder window, select your hard drive and at the bottom it will tell you how much free space on the dad drive there is.
graphic
Make sure you select the dad drive, the Finder will tell you (in that same place) how much a folder uses also.

Customer: replied 1 year ago.

I have 848.62 GB available. My computer was checked by a MAC teck. and was ok. This disk installed fine in an older MAC.

Expert:  Daniel replied 1 year ago.
You certainly do have enough space.
It may be a permissions issue. This PDF explains that.

Repairing Permissions Try repairing them and see what it does.

Let me know please.

Customer: replied 1 year ago.

I repaired permissions and was still unable to install printshop. Still says not enough HD space.

Expert:  Daniel replied 1 year ago.
Where is the source of PrintShop? Is it on disk or from the App store?
Customer: replied 1 year ago.

It is on a disk and I have been using this program for several years on this computer. I uninstalled it because I was having trouble cropping. This happened once before and I uninstalled the program and reinstalled it and it fixed the problem. This time it didn't work. But it did work on my husband's older MAC.

Expert:  Daniel replied 1 year ago.
It may be that this software is not compatible with Mountain Lion, even though MacKiev says it is.
The reason I say this is because when this disk came out Lion and Mountain Lion were not out.
There is an update to fix this. Get it here.

The instructions are in the installer, I think.
Give that a try.
Customer: replied 1 year ago.

The updater won't install because Printshop is not installed on the computer

Expert:  Daniel replied 1 year ago.
The Print Shop 2.0.11 Updater As far as I have been able to find is that link to get a new disk with the version you need for 10.8.2.
The other option is to restore from Time Machine and then run to updater.
MacKiev is very hard to get answers from on their site.
That is all I have.
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4759
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Daniel and 4 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

Thanks for your efforts. I will try to restore from Time Capsule. Could you help me with that? I've never done it. It is new.

Expert:  Daniel replied 1 year ago.
It will only be useful if you had backed it up with PrintShop installed. When did you start using it?

Customer: replied 1 year ago.

I have back ups with Printshop installed from a few days ago

Expert:  Daniel replied 1 year ago.
Ok then Virginia.
To restore from Time Machine (it will not be fast because Time Capsule is networked) open a finder window. Then click the Time Machine icon in the menu bar.
graphic
If you hold the Option key it will say 'Browse other Time Machine disks'.
Then once there click Applications, find PrintShop, select it and click Restore. Follow the prompts, it will let you decide where to put it.

Try that and let me know.
Expert:  Daniel replied 1 year ago.
Can I assume that was successful? If so I recommend the update.
Customer: replied 1 year ago.

IT WORKED. I NOW HAVE PRINTSHOP ON MY COMPUTER.


THANK YOU

Expert:  Daniel replied 1 year ago.
Glad to hear it Virginia. I am happy to be of service. Enjoy and thank you.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
Daniel
Daniel
Mac Expert
4703 Satisfied Customers
Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.