Thank you for your prompt reply, Daniel. Much appreciated.
Regrettably, I have been away from home all afternoon, so have not been able to reply before now.
Sadly, your reply provided no solution to my problem, so, in justice, I trust there will be no further cost.
It was the Apple Retail Store in Perth that referred me to you, but, I rang them again anyway. This time I was referred to Applecare Sydney (1300 321 456), which is where I started my enquiry.
So, I have gone full circle and am no further advanced.
It seems Apple Perth have no one who is trained on Windows iTunes software. So I will start all over again on Monday and pray that I find someone who has the solution to my problem.
God bless, Daniel, and thanks for your efforts.