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Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4754
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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Currently I am using an iMac with Mac OS X Version 10.6.8. I

Customer Question

Currently I am using an iMac with Mac OS X Version 10.6.8.
I have some challenges with Excel 2004 for Mac. Just updated to version 11.6 in Excel.

Sometimes two minutes of twenty minutes into an Excel document, the Rainbow wheel appears and spins like a non stop Wheel of Fortune.

I can get to Force Quit where it tells me Excel (usually in Brown type) is not responding. It's an annoyance of always saving and crashing. Usually I can return smoothly to where I left off, but what can I do or fix, or reset or delete so that using Excel doesn't trigger this glorified freeze? Thank you
Submitted: 1 year ago.
Category: Mac
Expert:  Daniel replied 1 year ago.

Hello Dennis, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

Your iMac just needs some TLC (tender loving care). Some of this works best with an attached USB keyboard, any USB keyboard Windows included.
First I suggest repairing permissions, this will not affect Excel but will help the whole system and may stop the beach-ball by itself.

Repairing Permissions That is a PDF explaining what they are, what they do and how to fix them.

 

Next is a pram reset.

 

To do a PRAM reset, you need to restart your machine and hold down these 4 keys all together at the same time.

‘Option’, ‘Command (Cloverleaf or Apple)’, ‘R’ and 'P' all together at the same time.

Keep them down until you hear 4 startup chimes, this is the sound that your computer makes when it starts up, it is like a boonngg. The screen should also cycle from white to black and then back to white along with the chimes.

The sound should also get louder.

graphic

If you have a wireless keyboard then the procedure is a little bit different.

Use the very same keys but wait until the first chime and immediately press and hold those keys. I recommend getting your fingers ready because timing is critical.

It can take many try to get it, any USB keyboard is preferable.

If using a Windows keyboard then substitute the Control key for the Command key and the Alt for Option, all others stay the same.

 

This resets all of the system buses on your computer, USB, FireWire, display, ethernet and your keyboard/mouse/trackpad.

This will correct many faults but not necessarily yours.

 

Then, last but not least, a SafeBoot, again the USB keyboard makes this much, much easier.
To do a Safe Boot, restart and before the first chime press and hold the 'Shift' key.
Wait until you see the Apple logo and the spinning gear appear, then let go.
It can take as long as 20 minutes to load, so please be patient.
When the login screen appears it will say in red on the login window 'SafeBoot'.
Now login and give it a few more minutes to finish loading.
Try doing whatever it was it was giving you the problem. If it works then probably the problem is solved, so restart normally.
If the problem persists then restart normally also, other fixes will need to be done.
That should set things right, this widget for your Dashboard is nice for keeping things good without hassle.

Maintenance Widget But add that later.

 

Let me know.

Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4754
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Daniel and 5 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

Thank you Daniel.


Appreciate your help.


 


But I would like to try to implement these fixes before I abandon the contact with you.

Expert:  Daniel replied 1 year ago.
Absolutely, bookmark this page as it does require restarting.
Take your time with it.
Customer: replied 1 year ago.

Thank you Daniel.


 


Somewhere in that composite of revisions, it seems to have fixed things up. Fingers crossed it stays fixed. Thank you. Dennis

Expert:  Daniel replied 1 year ago.
All that is just basic maintenance, kind of like changing the oil in your car, air in the tires and the right mix of coolant in the radiator.

When in doubt, restart.

You are welcome Dennis, if you need any other questions answered please bookmark my page, it is in my signature.

Customer: replied 1 year ago.

Thank you Daniel. It has started Permission Repair with an estimated 25 minutes of repair time needed.

Expert:  Daniel replied 1 year ago.
This will improve performance across the board and the time will shrink quickly.
Keep me posted please.

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