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Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6790
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Hi i am unable to open word documents in my imac. So could

Customer Question

Hi
i am unable to open word documents in my imac.
So could you please help how to open it.
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

Before we start, please remember these things. It may take more than one step/answer to solve a problem. So If my answers didn’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, you are rating my Service to you and Not the Outcome of the answer or this website.


We can try to fix one by one. First, lets try to fix Word. What version of Office is this ?
Customer: replied 1 year ago.

Hi Asish


R u there???


 

Expert:  Ashik replied 1 year ago.
Its Ashik. Yes, I'm here.
Customer: replied 1 year ago.

Ashik What information do you need from my computer??????


please ask and i am ready to answer your questions.


 

Expert:  Ashik replied 1 year ago.
What version of Office are you using ? When did this problem started ?
Customer: replied 1 year ago.

Version 10.5.8


This problem started last 2 months before when my son by mistake deleted word document. And also i moved from one place to other so i think it started from 3 months before.


 

Expert:  Ashik replied 1 year ago.
What version of Word are you using ? 2004, 2008 or 2011 ?

Do you have the Office (Word) discs handy ?
Customer: replied 1 year ago.

I had no idea about word version.


sorry i don't have any disc handy


i lost it when i moved.


 


 

Expert:  Ashik replied 1 year ago.
Open Word, Excel or Power Point and it will show its version in the loading screen. It should be either 2004, 2008 or 2011
Customer: replied 1 year ago.

Its 2008 version

Expert:  Ashik replied 1 year ago.
Thanks. One more question. What really happens when you open Word documents ? Are you getting any errors ?
Customer: replied 1 year ago.

A small window opens in which it says


word documents quit unexpectedly. But it does not effect other documents.


 


 

Expert:  Ashik replied 1 year ago.
First we can reset the Preferences of Word

Go to Macintosh HD > Users > your home folder > Library > Preferences folder and trash the file com.Microsoft.word.plist

 

Go to Macintosh HD > Users > your home folder > Library > Preferences > Microsoft folder and trash the folder Office2008

Then go to Macintosh HD > Users > your home folder > Library > Application Support > Microsoft > Office > User Templates and trash the file "Normal.dotm

Then goto Applications > Utilites folder and open Disk Utility. In Disk Utility, select your hard disk in left column and click Repair Permission. Then Verify Disk and then Repair Disk if asked.
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6790
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 8 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

Hi Ashik


o went to Macintosh HD>Users>your homefloder>library>preferences folder here i got com.Microsoft.office.licensing.plist


do you want me to trash the above folder all office will get trashed.


please help me Ashik.


 

Expert:  Ashik replied 1 year ago.
Trash all files related to Word from there. Don't trash the entire Preferences folder. Let me know how it goes
Expert:  Ashik replied 1 year ago.
Trash all files related to Word from there. Don't trash the entire Preferences folder. Let me know how it goes.

Don't trash the file
com.Microsoft.office.licensing.plist

Can't you find the file named
com.Microsoft.word.plist there ?

Customer: replied 1 year ago.

sorry Ashik i did trashed the com.Microsoft.office.licensing.plist because i didn't found any com.microsoft.word.plist there?


 


i think i did the wrong thing sorry.

Expert:  Ashik replied 1 year ago.
Its OK. Just move it back.

Go to Macintosh HD > Users > your home folder > Library > Preferences folder and can you see a Office folder there ?
Customer: replied 1 year ago.

No Ashik i already trashed the office folder so i cannot see it now!!!!


 

Expert:  Ashik replied 1 year ago.
You are on the right trach. Did you trashed the Normal.dotm file too ?
Customer: replied 1 year ago.

No because i could n't find any Mormal.dotm file there????


 

Expert:  Ashik replied 1 year ago.
Ignore it then. Now, run Disk Utility from Applications > Utilities folder. Let me know if you get any errors from Disk Utility about your hard disk.
Customer: replied 1 year ago.

I didn't find any Utilities folder in my Applications?????

Expert:  Ashik replied 1 year ago.
Thats strange. There is supposed to be a Utilities folder. It is a system folder. Can you search Disk Utility in Spotlight (searchbox in the top right corner of your screen) ?
Expert:  Ashik replied 1 year ago.
Search in Macintosh HD > Applications folder

Customer: replied 1 year ago.

I got the utility folder now what to do?


 

Expert:  Ashik replied 1 year ago.
Open Disk Utility. In Disk Utility, select your hard disk in left column and click Repair Permission. Then Verify Disk and then Repair Disk if asked.
Customer: replied 1 year ago.

Hi Ashik i cannot see Repair Permission??


I can see First Aid, Erase, Partition, RAID, Restore

Expert:  Ashik replied 1 year ago.
Hi Tara, Select your hard disk Macintosh HD in left column. Repair Permission is under First Aid. See picture below;

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Customer: replied 1 year ago.

Ok Ashik i got it sorry i am a stupid lady.


Sorry i make you annoyed!!!!


 

Expert:  Ashik replied 1 year ago.
No Worries. I will stay with you until we fix this. You can ask as many question you want and take as much time you want.
Customer: replied 1 year ago.

Thanks Ashik

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Expert:  Ashik replied 1 year ago.
You're most welcome :)

Meantime, also download and install latest Adobe Reader on your Mac from here : http://get.adobe.com/reader/
Customer: replied 1 year ago.

Hi Ashik i had download and installed latest adobe reader and i also finished the steps of verify disk but it didnot asked for repair disk.

Expert:  Ashik replied 1 year ago.
Its OK. Now open Word. Are you still getting the error ?
Customer: replied 1 year ago.

still i am unable to open word


The application Microsoft Word quit unexpectedly.


 


Click ignore report Relaunch


The above message is there!!!!

Expert:  Ashik replied 1 year ago.
That means the problem is not with Preferences file. It seems like the Word itself is corrupted. On your Mac, goto System Preferences and open Accounts. In there, create a new administrator account. Then close it. Please let me know once you did that, so we can move to next step.
Customer: replied 1 year ago.

Hi Ashik i cannot see system preference there???

Customer: replied 1 year ago.

Hi Ashik i cannot see system preference there???


I can see preferences and PreferencePanes here.


 

Expert:  Ashik replied 1 year ago.
Hi, You can find it in the dock or from Apple menu.
Customer: replied 1 year ago.

Hi Ashik i got the system preferences


then i went to account now how to open new account there?

Expert:  Ashik replied 1 year ago.
Hi Tara,
  • Goto System Preferences > Accounts.
  • If some settings are dimmed, click the lock icon in the left and type your administrator name and password.
  • Click the Add (+) button, located below the list of accounts, to create a new account.
  • Select a type of account from the New Account pop-up menu.
  • Now you can see some types of accounts in there; Administrator,Standard,Managed with Parental Controls, Sharing Only etc
  • Choose Administrator from it.
  • Enter a name for the account
  • Type the user’s password in the Password and Verify fields.
  • Click Create Account.

 

Please let me know how it goes.

Customer: replied 1 year ago.

Hi Ashik new account has been opened!!!!

Expert:  Ashik replied 1 year ago.
Great ! Now, first add a bookmark of this page or add it to your favorites, so you can get back to me later incase if you lost connection with me.

Goto Apple menu and select Logout. Then login to the new account and try Word. Let me know if it works in the new account. You can login back to the old account if it is not working
Customer: replied 1 year ago.

Hi Ashik still word is not there in new account.


Other office accounts like excel, power point are there n they are opening but there is no word to open.?????


 

Expert:  Ashik replied 1 year ago.
In your old account, in which location Word is stored ?
Customer: replied 1 year ago.

I cannot see word anywhere there???

Expert:  Ashik replied 1 year ago.
Login in back to your original account. Then from where, are you opening the Word application ?
Customer: replied 1 year ago.

Nooooop...

Customer: replied 1 year ago.

Hi Ashik


I am very tired now.


Can we continue tomorrow at perth time 8 pm


please reply


Thanks for your help today.


 

Expert:  Ashik replied 1 year ago.
From which location are you opening the Word application ?
Expert:  Ashik replied 1 year ago.
Of course we can continue later, anytime you want. You can get back to me via the bookmark tomorrow. Make sure the bookmark is saved.

Just reply back here tomorrow and I will get back to you ASAP

Best Regards,
Ashik

Expert:  Ashik replied 1 year ago.
Hi Tara, How are you opening the Word application on your Mac ? From which place (like dock, applications folder ?) ?

Did you tried opening any word documents from your new account ?
Expert:  Ashik replied 1 year ago.
Hi Tara I'm here. Please reply back here.
Customer: replied 1 year ago.

Hey Ashik how was the day today???


 

Expert:  Ashik replied 1 year ago.
Fine. Hope you had a good day too. Are you ready to continue ?
Customer: replied 1 year ago.

yes Ashik i had a good day today thanks a lot


yes i am ready to continue and want to fix it in any way today


 


Sooo let beginnn

Expert:  Ashik replied 1 year ago.
Could you please tell me how you are opening Word on your current/old account ?
Customer: replied 1 year ago.

see now i am opening like click on word icon


which is on the bottom of desktop


before also i used to open in the similar way and i worked on word document many time before.

Expert:  Ashik replied 1 year ago.
Goto Macintosh HD > Applications > Microsoft Office folder and is Word is there ?
Customer: replied 1 year ago.

I went to microsoft office folder but there is no word folder.


Here i can see microsoft entourage, M excel, M powerpoint, document connection, m messenger n office folder

Expert:  Ashik replied 1 year ago.
That is the problem. Either Word is moved from there or it is deleted from your Mac. Search Word in Spotlight and does it returns anything ?
Customer: replied 1 year ago.

how to find spotlight?


 

Expert:  Ashik replied 1 year ago.
Spotlight is the searchbox in the top right corner of your screen.
Customer: replied 1 year ago.

In the search box i typed spotlight but i didn't find it there???


 

Expert:  Ashik replied 1 year ago.
Type Word in there and does it shows Word ?
Customer: replied 1 year ago.

yessssss i found it

Expert:  Ashik replied 1 year ago.
Click Show in Finder option in there. Now move that Microsoft Word folder from there to the Microsoft Office folder in the Applications folder.
Customer: replied 1 year ago.

Hi Ashik i am very poor in computer can you tell me how to move word folder from there???

Expert:  Ashik replied 1 year ago.
Of course. Move that finder window to one side of your Mac. Then open Macintosh HD > Applications > Microsoft Office folder.

So you have the both search window and office window opened at same time/ Now, just click and drag the Microsoft Word folder from there to the Microsoft Office folder.
Customer: replied 1 year ago.

Hi Ashik i follow the above steps and drag the word document in the office document and after that i tried to open the word document,


but again it shows the same line as before.


The application Microsoft word quit unexpectedly Mac 0s x n other applications are not effected.


click relaunch to launch the application again. click report to see more details or send a report to apple.

Expert:  Ashik replied 1 year ago.
Could you please send me a screenshow of your Microsoft Office folder and Spotlight search results of Word ?

Press Command(Apple) + Shift + 3. This should create a screenshot of your Mac into desktop. Then upload that screenshot into www.wikisend.com website and give me the File ID of the uploaded file.
Customer: replied 1 year ago.

how to upload the screenshot int www.wikisend.com website

Expert:  Ashik replied 1 year ago.
Goto www.wikisend.com website on your Mac. In Wikisend, click the Browse button and you will be asked to select the file. Select the screenshot and click Open or Ok. This will upload the screenshot file and you will get a File ID after uploading. Please give me the File ID in here
Customer: replied 1 year ago.

here on wikisend free file sharing service i couldn't find any browse button????


sorry

Expert:  Ashik replied 1 year ago.
See picture below; It might be File instead of Browse on there.

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Customer: replied 1 year ago.

File ID: 830052


Download link: http://wikisend.com/download/830052/Pictu

Expert:  Ashik replied 1 year ago.
Thanks. Got it. I noticed that the Microsoft Word is sitting on your desktop. Open your hard disk named "st", open Applications folder and open Microsoft Office folder. Then make a screenshot and please send it to me
Customer: replied 1 year ago.

screenshot of microsoft office


File id: 175120


DANGEROUS URL REMOVED/download/175120/Pictu

Expert:  Ashik replied 1 year ago.
Thanks. I noticed that you have multiple version of Office on your Mac. What you want to do is, move that Microsoft Word folder from the Office 2008 folder to desktop. Then copy the other Microsoft Word from the desktop to the Office 2008 folder.

See picture below;

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Customer: replied 1 year ago.

yeeeeehhh


i got it Thank you so much Ashik


now i can open word document hehehehhe


2 nd problem of Adobe reader is i cannot print out the document from adobe reader. pl help me.

Expert:  Ashik replied 1 year ago.
I'm glad to hear that :)

Can you print out from other applications ?
Customer: replied 1 year ago.

yes i can easily prinit out from other applications


but from adobe reader documents i cannot printout!!!


 

Expert:  Ashik replied 1 year ago.
Are you getting any errors when you print from Reader ?
Customer: replied 1 year ago.

noooo no error nothing it show nothing n printout does not comes

Expert:  Ashik replied 1 year ago.
We can reset the Preferences of Reader too. Goto st > Users > home folder > Library > Prefernces folder and can you find any plist files related to Adobe Reader in there ?

Also, did you tried printing from the new account ?
Customer: replied 1 year ago.

Yes i can see plist files related to adobe reader.


No i didn't tried print out from new account because i forget about new account long time before.


hahahah

Expert:  Ashik replied 1 year ago.
Haha..Trash those plists. Make sure Adobe Reader is closed. Then open it and Print.

You don't have to create a new account again. You can logout from current account and just login to new account and then print.

You can get back to me via the bookmark you made yesterday
Customer: replied 1 year ago.

No Ashik it does n't work still i cann't print out

Expert:  Ashik replied 1 year ago.
Did you tried printing from new account ?
Expert:  Ashik replied 1 year ago.
We can uninstall and reinstall Adobe Reader. Download and install this Uninstaller application from here : http://www.freemacsoft.net/appcleaner/

Open it and uninstall Adobe Reader and all its related files with it. Then download and install latest Reader from here : http://get.adobe.com/reader/

Please let me know how it goes
Customer: replied 1 year ago.

Ok Ashik


i want to download adobereader in new account as well so do i need to download 2 times seperately???


 

Expert:  Ashik replied 1 year ago.
No, you just need to do it from any one of the account
Customer: replied 1 year ago.

Hi Ashik i tried to download n then open it but message comes that safari cannot open this file

Expert:  Ashik replied 1 year ago.
Hi Tara, Try this link for AppCleaner : http://www.freemacsoft.net/downloads/AppCleaner1.2.2.dmg

It is the direct download link of AppCleaner
Customer: replied 1 year ago.

Hi Ashik i had downloaded the appcleaner from here but how to un install adobe reader from here.

Expert:  Ashik replied 1 year ago.
Open AppCleander application. In AppCleander, locate the Adobe Reader from Applications folder and drag and drop to it. It will load all files of Adobe Reader. Check all files and click Delete button
Customer: replied 1 year ago.

Hi Ashik


i had deleted all the adobe reader old downloads but after that i download new software but i could not get print outs


i am tired and want to sleep


can we continue tomorrow same time.


Thankyou so much for your cooperation


i am satisfied now and will let you know how i go with word documents.


 


Thanks


c u tomorrow


 


Regards


Tara

Expert:  Ashik replied 1 year ago.
Hi Tara,
Yes, we can continue tomorrow at any time you want. Make sure the bookmark of this page is saved.

Since Adobe Reader isn't giving any errors, we will have to try each and every step to find out the root of the problem. But we will sort it out. Sleep Well :)

Good Night,
Ashik
Customer: replied 1 year ago.

Hi Ashik Once again HRU?


ready to start 1 more day.


I think we l fix it today.soooo start now i am ready

Customer: replied 1 year ago.

Hi Ashik


R U there????


I am Tara ready to start again today


Thanks


Regards


Tara

Expert:  Ashik replied 1 year ago.
Hi Tara
Fine. Thank You. Are you online now ?
Expert:  Ashik replied 1 year ago.
Hi Tara,
I'm online now, please reply back here when you get my reply and we can continue this.
Customer: replied 1 year ago.

Hi Ashik


Good Morning

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R u online now


I want to complete all my problem now


If you r available pl let me know.


Thanks


Regards


Tara


 

Expert:  Ashik replied 1 year ago.
Hi Tara,
I'm online now. Please reply back here when you are online.

Best Regards,
Ashik
Customer: replied 1 year ago.

Hi Ashik


i am online now.


 

Customer: replied 1 year ago.
Hi Ashik
Ru online
Customer: replied 1 year ago.
Ru there
Customer: replied 1 year ago.
Hi Ashik
U said u r available 24/7 but I m messaging u from
Last 6 hours but u only replied once my word still got problems
I cannot open directly from the desktop sometimes
N adobe reader documents cannot get print out. If u r not fake
Then solve my problems by today or give back my money
Thanks
Tara
Customer: replied 1 year ago.
hi ashik
i waited too long but u didnt replied
i m going out.
Will message u when come back
thanks
tara
Expert:  Ashik replied 1 year ago.
HI Tara,
Sorry for the delay and please accept my apologies. I couldn't get back to you properly as I had some personal problems. Also, we are in differnet time zones too, so there will be some slight delays.

You can't open Word from desktop as that is the wrong version. Goto Applications > Microsoft Office folder. Right click (Control + click) on Word and select Create Alias. This will create a shortcut in there. No move that shortcut to desktop. Don't move the original Word to desktop.

Also, move the Microsoft Word from there to the dock and it will create shortcut in there. Now try to open it. Please let me know if that didn't work.

Now, to fix the printing problem we can try to reset the Printer settings. Follow the steps below;

  1. Goto System Preferences from the Apple menu or from the Dock.
  2. Open Print & Fax ( you can also open Print & Fax from the View menu)
  3. Control-click (Right click) on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu.
  4. This should reset your printer. This will also all printers from there
  5. Then add your Printer back.

 

Then restart your Mac and try to Print. Please let me know how it goes

Expert:  Ashik replied 1 year ago.
Hi Tara, it seems like you are not getting my replies. I've replied you both yesterday and day before yesterday, but didn't hear anything from until today. Try my above suggestion and please let me know if that didn't work.

Also I'm not at home right now. I will back in home after 2 hour and will available for the next 6 hours then. So I will walk you through it In case if you have any difficulty.
Customer: replied 1 year ago.

Hi Ashik


i tried your steps.


Now i can open word from my dock.


But printer is still giving me trouble.


i cannot print Adobe reader documents.


pl help thanks

Customer: replied 1 year ago.

Hi Ashik


Also now when i start my computer so many windows pop up like google crome, safari and microsoft entourage and when we watch any movies online safari and chrome both close after some minutes and the meassege comes to relaunch report or ignore.


 


Pl help


 


thanks tara

Customer: replied 1 year ago.
hi Ashik
r u back
Customer: replied 1 year ago.
r u back now
Expert:  Ashik replied 1 year ago.
HI there,
I'm back and I will be available for the 6 hours from now. I'm getting out of ideas about the printer. Did you tried printing PDFs from Preview application ?
Expert:  Ashik replied 1 year ago.
Hi Tara,

Also now when i start my computer so many windows pop up like google crome, safari and microsoft entourage and when we watch any movies online safari and chrome both close after some minutes and the meassege comes to relaunch report or ignore.


Does this happens in the other account ?
Customer: replied 1 year ago.

let me try in other account.

Expert:  Ashik replied 1 year ago.
Ok. Does Word work now without any problems ?
Customer: replied 1 year ago.

Hi ashik


 


i am able to get print out from the other account


 

Expert:  Ashik replied 1 year ago.
What about Safari and Chrome issue about quitting in that account ?
Customer: replied 1 year ago.

Yes from word account i can get print out from any account but adobe reader is giving me problems??


 


safari and Chrome issue is not about quitting, it is about starting on the computer many windows are open automaticly like chrome, safari and microsoft entourage.


 

Expert:  Ashik replied 1 year ago.
Goto System Preferences > Accounts. Select your account in left column. Click Login Items tab in the top. Uncheck everything in there. Restart your mac. Does they still opens ?
Customer: replied 1 year ago.

Hi Ashik


Still many windows get open


In login items all the tabs were uncheck before


so i cannt do any change?


 

Expert:  Ashik replied 1 year ago.
Hi Tara, Goto Macintosh HD > Library > Startup Items folder and trash all files there. Restart. Please let me know if that didn't work
Customer: replied 1 year ago.
it didnt work Ashik
Expert:  Ashik replied 1 year ago.
When did this problem started ?
Customer: replied 1 year ago.

from last 1 month

Expert:  Ashik replied 1 year ago.
Do you have the Mac OS X 10.5 installation discs ?
Customer: replied 1 year ago.

No i don't have any discs Ashik?


sorry

Expert:  Ashik replied 1 year ago.
We need the discs to troubleshoot further. Does all those windows opens in the new account too ?
Customer: replied 1 year ago.

nooo


i never use other account bcas my most of the documents are save in this account only.

Expert:  Ashik replied 1 year ago.
I understand. To make sure, did you mean other account is working fine ?
Customer: replied 1 year ago.

in other account i never went for any updates from the time i bought this i mac so all old vrsions are there so it will not help me anythig i thinkso.???

Expert:  Ashik replied 1 year ago.
We can run a third part maintenance application and see if it works or not. Download it from here : http://www.macupdate.com/app/mac/11582/onyx

Open it and run all maintenances with it. Please let me know how it goes
Customer: replied 1 year ago.

Hi Ashik


i downloaded the maintenance application but


a window popup saying


you cannot use this version of the application OnyX with this version of Mac OS X.

Expert:  Ashik replied 1 year ago.
You probably downloaded the wrong version. Download this one : http://www.titanium.free.fr/download/105/OnyX.dmg
Customer: replied 1 year ago.

Hi Ashik


This is taking v long time to download but i am still continuing i let u know so that u know abt it.


Thanks

Expert:  Ashik replied 1 year ago.
Thanks
Customer: replied 1 year ago.

Ashik


do u know how to transfer 1 document or files from 1 account to other account????

Expert:  Ashik replied 1 year ago.
Yes, it is simple. All you have to do is, create a folder in the main hard drive, Macintosh HD. Copy all the documents to it. Then you can access it from other account. Or you can out the documents in the Public or Shared folder in the Macintosh HD > Users folder.
Customer: replied 1 year ago.

Thats good idea


thanks Ashik


for all your help i think i got solve some of my question.


Still i had many question but your availability time is different from Australian time so i am going from very hard time from last week.


i am a working lady and works 10 to 12 hrs now a days due to busy time.


i will get sick if i wake up for such a long time.


ur help every thing is fine but timing is difernt.


So take care i need to get sing out and delete the account due to timimg problem.


i think u understand me


u say 24/7 but ur not always 24/7 available.


any way i need to stop this here only


Thank you so much n good night.


bye

Expert:  Ashik replied 1 year ago.
Hi Tara, I understood. BTW I never said I will be available 24/7 as almost I'm like you. I have to work here, I've to study, do projects, take care of my family, help my dad, sleep and so many things. Actually, I will get only 4 or 5 hours to sleep. I know timing is the only problem here. But if you have any questions, please ask and I'm always glad to continue to help you.

Take Care and Good Night,
Ashik
Expert:  Ashik replied 1 year ago.
Hi Tara,

I'm just following up with you to see how everything is going. Please let me know if you have any questions and I'm happy to help you.

Best Regards,
Ashik
Customer: replied 1 year ago.

Hi Ashik


I went for unlimited question but i could get solved only few of them


problem is your timing and my timing does not match. i still got some big problems in my imac but i will ring directly to apple support team. Because they work according to Australian business hours.


As for feedback i was not satisfied the way we go very slow n steady.


I already sign out from the account. You helped me little bit so i have no problems deducting 69 Australian dollar. 1 time only. And for future i don't want to continue further.


Thanks


Regards


Tara

Expert:  Ashik replied 1 year ago.
Hi Tara,
I've helped you a little bit ? I've solved your Word problem. I'm supposed to work with one question per thread, but I've even tried to fix your printer problem. I'm not supposed to fix printer problems in this thread because this is Mac section and you have to post Printer question is Printer category. You are asking all questions to me. Please ask questions as separate ones. That is how the site works. You are probably confused about how this site works. You can ask as many question you want and different experts will get back to you only if you post them as new questions. We've so many other experts in here. Most of them all US Time based though.

Please let me know if you have any questions and I'm more than happy to help you.

PS : I am available now and will be here for the next 7 hours (upto 1 AM in here, IST)

I want you to be happy with my service...

Best Regards,
Ashik
Expert:  Ashik replied 1 year ago.
Hi Tara,
If you need any assistance from me, please and I will help you with the best I can. For the windows appearing when restarting your Mac, I have a possible fix for you. Let me know if you want to continue. You don't have to pay me more, but I will continue to help you.

Best Regards,
Ashik

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