Hi, I'll be happy to help with this issue - does it matter what wi-fi connection you are using whether e-mails send correctly?
No it doesn't. However I only have access to thether from my iPad
Thanks, XXXXX XXXXX let me know what version of iOS is on the iPad and also what version of OSX is on the Mac?
If you go to Setttings-->General-->About on the iPad
and Apple menu-->About this Mac
they should be listed there
Mac OS is version 10.8.2 and ios6 on iPadiPad
ok, am going to work on a few options
ok please email me the options as i have to log off now
thanks will do
Have been trying a few configurations
If on WiFi and you can't send that would indicate some kind of authentication issue - can you let me know the last section of the e-mail address concerned (just after the @ symbol)
On the tethered connection is that also via Telstra 3G?
In Outlook 2011 if you go to Tools-->Accounts
select the e-mail account
and then choose 'More Options' at the bottom underneath Outgoing Server
what authentication settings are currently set?
if none, make sure username and password XXXXX specified here as well
The email address is configured using a IMAP connection [email protected]
Yes the tethered is via Telstra 3G
The authentication settings have a username and password XXXXX already
are you online?
yes - for some reason the chat has disappeared this side though
so I can't see any of the other messages...
ok ill type them again
do you remember what you asked me?
yes, about authentication on SMTP
and whether the iPad was connecting via Telstra/3G as well?
ok, what is the last section of the e-mail address?
Yes the iPad is tethered via Telstra 3G
just the section after the @ symbol
also, what is specified as the outgoing SMTP server in Outlook 2011?
just a side note...i am using a Wifi connection atm
is there a specific port specified for that SMTP server?
just default of 25
ok - wondering if that is blocked on the wi-fi for some reason
I can't get to port 25 on that server from any wireless connection right now
yea i cant send it on any wifi connection
how do i unblock it?
and if i do...will it then block it when im tethering?
it works correctly when tethered doesn't it?
yes i can send emails whilst tethering...but then my IBM Sametime account doesn't log in on ADium
somehow i don't think both issues are related...but its strange when one works and the other doesn't
just want to get it back to the days when both were working at the same time haha
yes - it is strange
when it used to work you just connected with a Telstra dongle - but ever since with the iPad Sametime won't connect?
do you reckon its an iOS problem?
it sounds like a configuration issue somewhere with iOS
do you know what version of Sametime is being used
see im using sametime via adium
adium is the chat client
and my sametime account is actually a web based account as im not directly from IBM
however i work with IBM staff so i created an account so i can chat with them
ok - I might need to do some more digging around sametime ports and versions
where are you based?
what time is it where ever you are?
I'm in UK
ah okk so 11hrs behind me
its 1.45am here in melbourne
ouch - that is late...
just trying to get this to work
im logged into sametime atm on wifi connection no issues
if it helps...the server im using in adium for same time is extst.ibm.com and the port is 80
are you using any other services via Adium?
yeah gchat and msn chat (hotmail)
ok - so it is sametime related
think I will need to work on that for a while - I can send the details through and you can check them in your morning if that works for you?
yep that would be great
what time will you be online till?
I'm working till around 12/1AM here
i should be able to catch you online from around 11pm
i will be tethering from my ipad then so hopefully we can test out the solution
please send through the details when you can
good luck and thanks very much for this
Ok, am slightly confused now
smtp.emailsvr.com isn't reachable via port 25 from multiple wifi connections
which is very strange as it must be when connected via tethering
so I'm not sure if any other authentication is coming into play
regarding the sametime issue - port 80 must be open when connected via the iPad as that is the same port as for web traffic
so once connected we'll do some tests and see what is going on
well good evening for you haha
just got into the office
so what do you need me to test?
ok, so if you tether to the iPad - what steps do you follow exactly?
just trying to work out why it's behaving differently
ok give me 10mins im just going to a meeting now
ill be right back
ok im back
so i just turn on personal hotspot
ok so there's no other clients involved - interesting
does Sametime give a specfic error message?
just standard PH option on ipad
"Waiting for Handshake Acknowledgment (30%)"
and is just stuck on that whilst trying to connect
ok, is it always 30% or does it ever change?
stays like that
only changes to 100% and signs in when connected to wifi
ok, can you go to Applications-->Utilities-->Terminal
yep im in
can you type
telnet extst.ibm.com 80
and press enter
you should get a blank screen with flashing cursor
i get this
"Trying 22.214.171.124...Connected to extst.ibm.com.Escape character is '^]'."
then the rest of the terminal is blank
ok - so it connects ok
so it sounds like the authentication fails after the initial connection is made
do you know what version of Adium is installed?
latest one i believe
yes, is the latest one
just trying to work out where the issue is as the connection is going through ok
just thinking - do you have the Sametime client on the iPad as well?
if so, does that connect ok?
nah dont have it on ipad
ok - I am wondering (and this is just a theory at the moment)
but there seems to be something in the final authentication which would update contact list etc not working when connecting via a mobile client
it's possible that the Sametime server is identifying the personal hotspot based traffic as mobile given that is passes through iOS
and unless certain settings are activated on the Sametime server it won't connect
I guess the way to confirm this is either to check the Sametime server, or to try the iPad Sametime app and see if that connects ok
if that connected ok, then that would ruin my theory :)
client is free and here if that's possible?
ok yep one sec let me download it
ok trying to log in now
"an unexepcted error occured while connecting to the sametime server"
ok - that sounds like it could be related to the Sametime server configuration issue
would it be possible to check if certain components have been enabled on the Sametime serveR?
yea but not sure how to do that?
dont know if i have access to do that?
probably need to be a server admin to access it
but this element has to be deployed
Sametime 8.5.2 IFR 1 Proxy Server
if so, Sametime client on the iPad should connect
and Adium through the personal hotspot would as well
ok not sure where i can get a server admin from
who setup/controls the serveR?
must be an internal IBM team
hmm doubt that i will be able to get a hold of anyone
is this the end of the road then?
I think on the Sametime issue it may well be
but still struggling with the e-mail issue when wireless
when connected via the iPad
does this web login work?
yeah i can get it thru the web interface no worries
ok, it does sound like there is the missing element on the server for the mobile connection
perhaps a vpn connection is required ?
that would probably do it as the traffic would then be seen as regular network
any suggestions in terms of apps/settings on ipad?
settings would be difficult as would need to know the network setup where the server is
there should be a built-in vpn client on the iPad though
yeap got it
not sure what to do with it though haha?
there doesn't seem to be any public settings available
may just need to ask someone there if it's possible or not
ok pinging someone now
jsut a thought...if i can log into the web interface...btu not on adium..then isnt it an adium issue?
logically yes, but the authentication is handled differently
if the Sametime client worked on iPad
then it would be an adium issue
ok i think i may have found someone who has access to the sametime server...he will be online in 10mins
i will ping you once i speak to him...unless you have any other tricks we can try? :)
no, on sametime I have no other tricks :)
he may be able to disprove my theory ;)
prob online for next 15 mins as then have to give daughter feed and call it a night
ok cool no worries
hopefully you are still online
otherwise we shall chat later
fingers crossed - see when she wakes up
am still working on e-mail issue
have feeling I'm missing something obvious
that's my curtain call I'm afraid - let me know how it goes
and if you can run a telnet command to the mail server when connected via wireless again
ok no worries
thanks very much for your help
telnet smtp.emailsrvr.com 25
and let me know what happens
hopefully chat to you later in the morning/night
just tried doing a telnet when on Wifi connection and this is what i got
Trying 126.96.36.199...telnet: connect to address 188.8.131.52: Connection refusedtelnet: Unable to connect to remote host
ok - when on wifi what happens with this command?
telnet 184.108.40.206 25
do you know the make/model of the wireless router you're using?
ok, have access to one of those down the road - going to head there and test a few things
seems to be connecting ok from this test unit
what broadband provider is it connected to?
ok - they are blocking port 25
unless the connection is to their smtp server
so i need to change the smtp server to theirs?
yes, one second
we might just be able to change the port
if you modify it to be port 465
that is also open
and allows e-mail sending
ok ill try that
not working either
i think i got it to work
that sounds promising?
got it work
good news :)
changed the port to 465 and ussed SSL
have you got an email address?
i will test your email too
yes, although we're not allowed to use our individual mails here :(
send it [email protected]
and I'll check it
ok - checking
any error/bounceback your side?
went through on my end
waiting for messages to update
ah - all good here
so that setting will be good on any wifi connection with any provider as 465 isn't blocked
i guess i cant do much with the sametime issue
will just have to deal with it
no problem, you're welcome
unfortunately I think so on the Sametime issue :(
ill work around that
once i finish my current project i may not even be working with IBM again haha
so it is a termporary thing
always need to send emails though! :P
fair enough :)
yep - e-mail is one of those things now
full rating for you from my end
worth the money
thanks - is appreciated :)
thanks very much again for all your hellp over the last two days
sorry to keep you up so late last night
that's ok - was an interesting issue!
if you do think of something else about the sametime please email me
yes, I will do
but im sure there is nothing that can be done