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David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1387
Experience:  BSc H.Dip Apple Certified Professional
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my iMac stuck on the apple grey logo with spinning wheel, tried

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my iMac stuck on the apple grey logo with spinning wheel, tried safe mode and launch utility by pressing shift or option, nothing happened, and my instalation cd is stuck in the computer can not get out since i can not get the computer to boot obviously
Hi, my name is XXXXX XXXXX I will do whatever I possibly can to help answer your questions.


Please try holding Option, for Startup Manager.


Do you see the install disc and Macintosh HD?


Thanks in advance,
David.
Customer: replied 3 years ago.

i tried, nothing happens still the try logo and spinning wheelCry


Hi,

Could be a connection problem with the keyboard, is it a USB, or wireless?

Customer: replied 3 years ago.

wireless



Hi,

Then that may be the problem, most likely. Do you have any USB keyboard at all you can use for this?

Thanks,
David.
Customer: replied 3 years ago.

nothing happened



Hi,

Next reset the SMC, which is easy to do. Shut down the iMac, and disconnect all cables, and plug it out.

Leave it unplugged for 60 seconds and plug it back in.

Connect only the USB keyboard.

Press the power button, and quickly press and hold Command + Option + P + R

Keep those held until you hear a second startup chime. If it doesn't make a second chime, shut it down and try holding those keys after pressing power again.

Let me know if you can hear two startup chimes.

Regards,
David.

Customer: replied 3 years ago.

well, i tried it before it had two chime this morning, i tried to do it now, can not hear the second chime


Hi,

Apologies for the delay, I was taking care of something here that couldn't wait.


What model iMac is it? What type keyboard?

Is it connected directly to the iMac?

Customer: replied 3 years ago.

i have just changed a keyboard with cord, it is hp not mac, so can you give me the equivalent code for me to try again?


Hi,

First try the Shift key at startup, for Safe Mode.

This will take a bit longer so give it some time.

When you get to the login window it should say Safe Mode in red letters.

Please get back to me if it fails.

Thanks,
David.
Customer: replied 3 years ago.

how long do i need to hold the shift key at the start

Hi,

Hold it until the spinning gear appears.

Regards,
David.
Customer: replied 3 years ago.

same old grey and spinning gear nothing appear to be any different


Hi,

Try holding C until the spinning gear appears. Then wait about 5 minutes for the disc to load.

If it fails, try pressing the button directly to the left of the space bar for Command, and try get two startup chimes again with Command Alt P R keys.

Let me know if you get either

Thanks,
David.
Customer: replied 3 years ago.

i have entered the safe mode what do i do next


Hi,

That's great, that means the keyboard connects.

Now shut down again.

Next time startup normally as Safe Boot may have repaired the original problem already.

Get back to me if not.


Yours sincerely,
David.
Customer: replied 3 years ago.

it does go back the the home screen but it is very slow and go from grey apple logo spinning gear to scary blue screen before get to the home screen, there is definitely something not right


Hi,

There may be startup items that are delaying startup, but if the computer is functioning OK then there is no need to remove startup items.

If you do want your Mac starting faster you can remove startup items, just know that the functionality of the startup item will be gone.

Open the  menu in the top left, and click System Preferences. Click Users & Groups, or it might be called Accounts on some versions. Then go to 'Login Items'.

What is listed there?

Thanks,
David.
Customer: replied 3 years ago.

it was fast yesterday with no problem though, the whole thing only happened after i try to transfer some media file from external hard drive to my iTunes library this morning.


Hi,

It will be slower if there is something wrong with the operating system, and slower to start up.

First check what is in Login Items, in System Preferences.

Then open /Applications/Utilities/ and launch Disk Utility.

Select Macintosh HD on the left, and click Repair Permissions.

Let me know how it goes.

Thank you,
David.
Customer: replied 3 years ago.

a bit better now thank you very much, what else can i do to get it back to normal?


Hi,

That's great. The best things to do to keep your Mac performing well are to every once in a while repair permissions with Disk Utility, and most important is to check for software updates, in the  menu Software Update.

It is also best practice to keep a backup of valuable data, because you never know when something could go wrong.

Please feel free to ask me any follow up questions you have, even after you rate an answer.

Sincerely,
David.
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