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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
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Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I am running Acrobat Reader 11.0.01 on a Mac and cannot open

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I am running Acrobat Reader 11.0.01 on a Mac and cannot open pdf files in Safari: I get a black screen when I click on a link to a pdf file from any website. I have no problems opening pdf files that are already downloaded onto my computer (ie when I click on them from Finder).

This has only happened recently and I expect coincided with a me accepting a prompt to upgrade to the latest version of Acrobat Reader.
Hi, I will assist with this issue

- Open Safari browser
- In the top menu bar, click Safari
- Click the Empty button
- In the top menu bar, click Safari again
- Click Reset Safari
- Select all boxes
- Click Reset

, then uninstall the Adobe Reader, then download and reinstall it at

If that does not work, please download and install Firefox browser at the website:
, then close Safari, then open Firefox, and go to websites in Firefox and see if you can open pdf files fine in Firefox.

If there is still any issue, please let me know. Thank you
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