Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.
Thanks for your inquiry. So you are unable to restore your iPhone 4 with your most recent back up or any backups you have stored in iTunes?
Yes thats correct, I simply went through the update process and it said backup is corrupt or incompatible
Are you using iTunes on PC or Mac if I may ask?
Ok what I would like you to do is a simple first step-
simply quit iTunes and then relaunch the application
Need to see if maybe iTunes is causing the issue with the use of that backup file you are seeking to restore'
Ok now go back into iTunes and attempt to restore from your back up once again
Same again, corrupt or incompatible
Is that the only back up stored in iTunes for your iPhone 4, by chance?
No there are others and none of them work
Bear with me for a few moments if you would, I would like to check some options regarding this issue
thanks in advance for your patience
Thanks for your patience. Do you happen have Time Machine activated with your Mac computer, with an external hard drive?
Yes thats what I have
So is that what you have been attempting to use to restore your iPhone back up file, or were you attempting to do so through iTunes directly?
Through iTunes directly
(Thank you for your patience in advance, as I have to ask these questions in order to better isolate what some of the symptoms of your technical issue are-- in order to work toward a more viable solution for you)
Recovering a damaged iPhone back up file is very difficult, but I want to check to see if there may be a way to restore such a file
be right with you, checking my iPhone -Mac resources
Just so I can determine what you are seeking most to restore for your iPhone 4 since the iOS 6.1 update, can you list what items in order of priority that you need most to have recovered?
everything else has been sync-ed
Thanks for the update. I just checked my Mac tech global database on corrupted back up files and Apple unfortunately notes that if the back up files are damaged or corrupted, then the data is lost, so not much room there I'm afraid. The only possible option I have is a software solution for recovering your contacts and photos is a paid software utility for Mac users called iPhone iTunes Data Recovery
The free workarounds that I have looked into, are not feasible for data recovery because all of your iPhone back up files are regretfully corrupt
I was looking at Time Machine as a option as well to determine if maybe a restore from that back up application could help, but the downside is there is a 50/50 chance that those back up files from a restore may not work either, only because there is no way to determine with those back up files (if they can be retrieved) were damaged as well.
Ok thanks for your help, its not a huge issue, photos are on my mac and I'll just have to re-enter contacts manually which is all I was trying to avoid.
I have checked Apple's support databases on this as far as I could source, again, found no way to recover damaged iTunes back ups
I did want to ask you, did you have your contacts and photos stored through iCloud?
if you do that is a real good chance you can recover some of that data there-
Just thought it strange that all backups are now damaged
No havent been using iCloud
also if you used AddressBook which is the default contacts application on your Mac OS X system, to store your contacts, that is also a good source- even if you have to re-add the contacts manually- it is better than a total loss
I am so sorry for the terrible inconvenience this has caused you-
If I can add to help further: the good thing if you have paid music, videos and Apps
is that you can reinstall those items because iTunes will recognize those purchases through your Apple ID
now that I have done myself with my iPhone and iPod Touch models
it is a bit tedious, but it does help
Its ok, my mac and iphone have been problem free for many years so I am happy :)
I would also recommend you consider setting up a free iCloud account provided from Apple
(Good to know :)
Yes all of my music and apps are sync-ed
so you are ok there
what I was going to mention about the iCloud service, is that it can keep and store on Apple's cloud servers
all of your contacts, photos, and more
and it syncs too, with your Mac and iPhone :)
Thanks for your assistance, I will start using iCloud
I use it for myself and my family for our iPhones and it works great
thanks for your willingness to give it a try
would you like the website address for getting started with iCloud?
(Sorry for being so detailed, but I hate data losses as a Tech with a passion)
Its ok I will set it up later, need to get back to work.
I found it faster than I thought- so there you go
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