Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.
Thanks for your inquiry
after you restored your iPod Touch, did you upgrade to iOS 6.1 ?
when I went to listen to my i pod touch this morning there was no sound when I tried to listen to music..the headphones are fine though and yes have iOS 6.1
(newest upgrade for the iOS (iPhone Operating System) software for iPhones, iPads and iPod Touch models)
sorry I meant "Oh ok"
excuse my typo
Now when you attempted to access your sound from the iPod with your earphones and heard nothing, did you also attempt to playback music without the earphones, to see if you could hear any sound then?
i will try that now
everything while there is greyed out..and still no sound
and the grey out you are seeing is from within the songs playlist within the Music app?
Thanks for confirming that for me.
Have you attempted to re-sync your playlists from iTunes back into your iPod Touch since the restore?
I am asking because greyed out details in the Music App, indicate, although the music is displaying in your iPod Touch, the actual songs did not transfer over or in doing so, did not complete properly
that is also greyed out
so there is a way I believe, to work around this, to correct the problem
When you say "that is also greyed out" are you referring to the Music App itself?
like i mentioned i was listening to music last night ..everything was fine til i turned it on this morning
No I understand that- I am just trying to key in on what you meant when you stated "that is also greyed out"- can you specify for me of what "that" is , given I do already know the music in your iPod Touch is greyed out.
are you referring to the songs in iTunes directly?
Just making sure I am on the same page with you
both the i tunes icon and app store appear on my desktop i.e display fine when i go to music at the bottomall songs display as greyed
ok got it- thanks
Let's test this out
if you would, pick a song within your iPod Touch and locate that song in your iTunes library
When you find that same song from your iPod Touch in iTunes library, play it back in iTunes to make sure it works
if it does, I want you to go into the iPod Touch settings, and delete that song from the iPod Touch playlist within iTunes
after you do this, I want you to sync your iPod Touch and once the sync is done, check to make sure that the song is now also removed from your iPod Touch within the iPod Touch Music App
If it is removed, THEN
I want you to re-add that song from your iTunes library, back into the iPod Touch playlist in iTunes, sync the iPod Touch again
and once the sync is completed, go back into the iPod Touch directly and try that song
now my i tunes on my mac book will not open either
this is to check the quality of the transfer to make sure the song is being properly transferred from iTunes
It is freezing up with the spinning pinwheel?
it just opened and i can hear a demo song from the store
now it seems to be finally synching???!!! let's see
alright- now that is what I like to read:)
it s more than half way??
I will get you back up one way or another, so keep me posted- watching closely for your updates
You mean the syncing process?
that seems to have done it..music is back..all is good!!!
excellent- and no grey out?
nothin except me a little thanks