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James
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15510
Experience:  Mac Expert
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I have a Mac OSX 10.6.8 and Java 1.6.0_37-b06-434 I have checked

Customer Question

I have a Mac OSX 10.6.8 and Java 1.6.0_37-b06-434
I have checked and Java is enabled
I have been playing Pogo Games without trouble until yesterday, now I cannot get into the Java run games.
What else can I do?
Submitted: 1 year ago.
Category: Mac
Expert:  James replied 1 year ago.
Hi, are you using Safari for playing the games?

Thanks,

J.
Customer: replied 1 year ago.

yes we use safari


 

Expert:  James replied 1 year ago.
Hi,

I'd like to start a remote support session with you. This mean I'll be able to look at your screen together with you, and help you personally.

Would that be ok with you?

Appreciated!

J.
Customer: replied 1 year ago.

yes

Customer: replied 1 year ago.

we don't seem to be connected

Expert:  James replied 1 year ago.
Okay. Let's try something else.

Please go to www.google.com/chrome

Download and install Chrome.

Try to play your games in Chrome - does that work?
Customer: replied 1 year ago.

cannot get Chrome to download

Expert:  James replied 1 year ago.
Let's try Firefox instead.

Go to www.firefox.com, download and install, and try your games.

Let me know please.
Customer: replied 1 year ago.

It is also not downloading, I do believe that I already have firefox though.


 


I do wish you could get remote access to my computer

Expert:  James replied 1 year ago.
I wish the same, I'm sure I can fix it for you quickly if I could.


Can you tell me what happens when you try to access my link?

J.
Customer: replied 1 year ago.

I have left your link open

Expert:  James replied 1 year ago.
Ok.

Please click here to start.


What happens?
Customer: replied 1 year ago.

no connecting

Expert:  James replied 1 year ago.
Okay.

Run Safari please.

Choose Safari > Preferences, and then click Security. Make sure these checkboxes are selected: Enable plug-ins, Enable Java , and Enable JavaScript . Make sure this checkbox is not selected: “Block pop-up windows.”

Try your games now please.

J.
Customer: replied 1 year ago.

pogo games are still saying I am not connected to Java, and I checked the enable boxes once again and they are okay


 


I had to go to my email to respond to you

Expert:  James replied 1 year ago.
Let's restart your computer please, and then try again.

Is there any change?
Customer: replied 1 year ago.

okay


 

Expert:  James replied 1 year ago.
Let me know please.
Customer: replied 1 year ago.

I restarted -- no change


 


Not happy that we aren't getting anywhere

Expert:  James replied 1 year ago.
I'm sorry I couldn't help more - I'd be happy to arrange a refund for you if you wish.
Customer: replied 1 year ago.

yes, of course

Expert:  James replied 1 year ago.
Consider it done!

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