How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 14683
Experience:  Several years of supporting Mac systems.
30759776
Type Your Mac Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

RA-RP

Customer Question

My internet went down yesterday morning, and when it returned I was enable to play games on Pogo site. Says java needed...Well my java is and was enabled...Happened on both my imac and macbook air....Even followed their instructions...disabled and enabled....What can I do?
Submitted: 3 years ago.
Category: Mac
Expert:  Jason Jones replied 3 years ago.
Greetings,

Thank you for your question and your time today.

My name is Jason and I will be the expert working with you today to help resolve your problem.


Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 3 years ago.

Safari

Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

May I please, remote into your computer so that I can better help you resolve this problem?

Customer: replied 3 years ago.

0k

Expert:  Jason Jones replied 3 years ago.


Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.


Instructions for running the remote application:
- If you are using Internet Explorer, choose to RUN the application.
- If you are using Firefox or Safari, please, open the Downloads window and double click the Elsinore... application. (FIREFOX: In the top menu bar, click TOOLS > DOWNLOADS) (SAFARI: In the top menu bar, click Window > Downloads
- If you are using Google Chrome, please, click the Elsinore... button on the bottom left of your screen after it downloads.


Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=9ac3cc59-7ab8-4b2a-9905-4141cb3ac528&SUPPORT=NET

Customer: replied 3 years ago.

Guess nothing happened???

Expert:  Jason Jones replied 3 years ago.
The remote link expires after 10 minutes. It has been a few hours.

Please, post a message here when you are ready to continue and ready for a new link.

Thank you.
Customer: replied 3 years ago.

How long will this take?

Customer: replied 3 years ago.

I got an email from the game site, Pogo. They said that apple blocked Java, and the only way to fix it is if you have Java 1.07.3 or higher ...Unfortunately I have 1.06 They gave a link where you could get update 11 for 1.07.3 or higher to fix it.

Expert:  Jason Jones replied 3 years ago.
Thank you.

Which Internet browser are you using?
Customer: replied 3 years ago.
Safari
Customer: replied 3 years ago.

Safari

Expert:  Jason Jones replied 3 years ago.
Thank you.

When you attempt to install the java update, what error are you given?
Customer: replied 3 years ago.

I haven't tried with the alternative they gave me. I installed update 11 for 1.06 without a problem yesterday

Expert:  Jason Jones replied 3 years ago.


Thank you for your patience.

Let's try this.

Please, follow the instructions below to solve your problem:
- Open Safari
- In the top menu bar, click Safari
- Click EMPTY CACHE (reset Safari)
- Click the Empty button
- In the top menu bar, click Safari again
- Click Reset Safari
- Reset

Please, verify that it is working now.

More often than not, such an issues arises when something with the Safari configuration becomes corrupt. The instructions above will remove the corruption. The instructions above can be used any time in the future if you have another problem with Safari.
Customer: replied 3 years ago.

Unfortunately, it didn't work.....