How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Your Own Question

Jason
Jason, Mac Technician
Category: Mac
Satisfied Customers: 10123
Experience:  Several years of supporting Mac systems.
Type Your Mac Question Here...
Jason is online now
A new question is answered every 9 seconds

I cannot get my new iPad4 to connect to my talktalk email address.

Customer Question

I cannot get my new iPad4 to connect to my talktalk email address. What should I do?
Submitted: 1 year ago.
Category: Mac
Expert:  Jason replied 1 year ago.
Greetings,

The instructions for setting up such an account on your iPad are found at the following site: http://help2.talktalk.co.uk/broadband-wireless/talktalk-email-setup-ipad

Please, let me know if you are able to complete those instructions and if it works or not.

Thank you.
Customer: replied 1 year ago.

I have followed the instructions on the webpage you've supplied, but at step 6 - ignore the O2 message - the next screen says -

The SMPT server 'smtp.talktalk.net' is not responding.

 

And I do not proceed to the Accounts' page as is indicated I should.

 

When I ignore this by clicking OK I get a 'New Account' screen with IMAP and POP at the top with POP highlighted

 

Then if I proceed I get 'cannot proceed using SSL. Do you want to set up an account withour SSL? What should I do?

 

 

Hello Jason - are you still there?

 

Does the fact that I use talktalk as my email address BUT my ISP is BT have any effect on this?

Expert:  Jason replied 1 year ago.
Thank you for the update.

That is the problem. You may not be able to access the email like that while you are not at your home network.

Are you able to sign into your TalkTalk account on the iPad by going to to: http://www.talktalk.co.uk/mail/?check_cookie=1


??????????
Expert:  Jason replied 1 year ago.


Hello again,

I see that you have left me a poor rating, instead of continuing to communicate with me.

Was that a mistake?

Please, let me know how else, I can be of assistance.

Thank you,
Jason


Customer: replied 1 year ago.

Yes - I can access my emails on the iPad via the link you provided.

Expert:  Jason replied 1 year ago.

In that case, you may only be able to access the Talktalk servers while you are on your home network.

Are you connecting to the Internet on your iPad via your home network?
Customer: replied 1 year ago.

Yes - via my BT Home Hub

Expert:  Jason replied 1 year ago.

Thank you.

Please, do me a very large favor. It looks like your DNS setup is faulted.

Please, unplug the power to your BT Home hub, wait 10 seconds, plug it back in, reconnect to it wirelessly, and run through the instructions on the page I gave you earlier.

Please, keep me updated.
Customer: replied 1 year ago.

Will do.

Expert:  Jason replied 1 year ago.
Thank you.
Customer: replied 1 year ago.

My settings at the moment are:


Name: Trevor Brown


Email: XXXXX@XXXXXX.XXX


Description: talktalk


Incoming Server: mail.talktalk.net


User Name: XXXXX@XXXXXX.XXX


Password: 'mine'


Outgoing Server: smpt.talktalk.net

Expert:  Jason replied 1 year ago.
Thank you.

The correct outgoing server is smtp.talktalk.net

It is not "smpt"
Customer: replied 1 year ago.

You're quite right - I typed it wrongly. The setting is indeed set at SMTP

Expert:  Jason replied 1 year ago.
Very good. Is the message still stating that it cannot find the server or is it saying something else?
Customer: replied 1 year ago.

Still 'Can't find the server' - but I think I'll have to give up on this and try and find a solution elsewhere. Thanks for trying.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified