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Please let me know. Thank you,
iTunes nor my computer is recognizing the ipod. Even after performing the instructions you sent, I still get the error message "USB Device Not Recognized." Therefore, iTunes doesn't recognize it either.
Everything was uninstalled and reinstalled. It didn't help... still getting the "USB device not recognized."
I have tried multiple USB ports and cables... I don't have another computer. All USB ports seem to be recognizing other mobile devices, so I don't think it's the computer, the ports, or the cables.
The "allow the computer to turn off this device to save power" option was already deselected for all USB root hubs...
But... I did restart.
Still nothing... Same result as always.
I am not sure... I believe it is a first or second that I bought at Best Buy several years ago for my wife. She used it for a while, then it got misplaced. When we found it in a box that was in our heated garage from cleaning out her car, this is what was happening. So, it hasn't been abused or misused. It hasn't been used more than 25 hours total.
It worked for a while... then I bought a different device that we used a lot. When our son became interested, we wanted to give it to him. But, we can't get it to work...
Please let me know how it went. Thank you!
Followed your steps...
However, after releasing the power button in step 8, I held the Home button for over 3 minutes. The same message... unrecognized USB device popped up. I clicked on the error message and it said there were no drivers for this device installed... Shouldn't those drivers been installed when I reinstalled all the software earlier?
Sentinel moved to desktop...
Same result... after holding the power and home button for 10 seconds and holding just the home button, after about 15 seconds, I get the "unrecognized."
Let's see how this goes.
We've already tried that one earlier...
"Allow the computer to turn off this device to save power" are all deselected.
Do you want me to try it again anyway?
Laptop... no dice... checked that the setting was deselected and ran the process again... same result.
Let me know how it went. Thanks!
Process complete, results haven't changed...