I feel really stupid. I have been pressing the power button, but forgot that there was another button to press. Your advice worked. I was able to log on and update the system this time.
Thanks so much.
That's okay. Great. You're welcome. If you need anything else later, please let me know any time. Also, can you please rate my service by clicking on the smiley face below, then click on Submit when it shows up.
Thank you very much,