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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 34683
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I was up-dating my iPad Mini to 6.1. It is endlessly looping,

Customer Question

I was up-dating my iPad Mini to 6.1. It is endlessly looping, trying to sign in. I can't turn the device off or get any button to appear. How do I get out of this loop?
Submitted: 3 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 3 years ago.
Hi, I will assist,

Please press and hold both the Power button and the Home buttons together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.



Please let me know if it works or not. Thank you
Customer: replied 3 years ago.

I feel really stupid. I have been pressing the power button, but forgot that there was another button to press. Your advice worked. I was able to log on and update the system this time.


Thanks so much.




Expert:  Viet - Mac Tech replied 3 years ago.

That's okay. Great. You're welcome. If you need anything else later, please let me know any time. Also, can you please rate my service by clicking on the smiley face below, then click on Submit when it shows up.


Thank you very much,