Hi, I'll be happy to help with this issue
can you let me know where the contacts were stored initially?
just the Apple address book, or Outlook for example?
Also - what version of OSX is installed on your laptop?
Hi Steve, contacts were initially in my address book and on my iPhone 4s. My address book and phone were syncing and iCloud was syncing. I'm running Entourage and I asked my computer guy to please help me sync my address book with entourage as my contact details were not appearing in entourage address book. Poof, he did something and now they are all gone! I'm running OSX 10.7.5 on my iMac.
Thanks - do you know what version of Entourage it is?
Yes, version 12.0.0 (2008) Thanks
if you login to icloud.com
are any contacts there at all?
ok... is Time Machine enabled on the Mac?
To be honest, I have never used time machine and no ,it is not enabled.
ok, the only thing I can think of would be to check if there was a backup of the iPhone
Where do I look for that/
every time the iPhone is connected and syncs it should also take a backup
so once the iPhone is connected
in iTunes there should be a restore button
something like this
Having a look
Where it says manually back up your phone on this computer or restore a backup stored on this computer??!!
yes, you can choose restore a backup
and that should let you choose a date/time of an iPhone backup
which should hopefully restore contacts to the iPhone
which will then sync back to iCloud etc
I'll quickly have a go. Thanks
Their was obviously no backup done because the option I'm selecting is not highlighted and not responding. The image you sent earlier for me to look in iTunes, I can't enlarge it, it's just too small to read.
Ok - these are the steps, usually a backup is taken automatically each time the phone is synced
To restore from a backup, right click on your iPhone under Devices in iTunes and click Restore from Backup. You can then choose which iPhone backup you want to restore from.
Living in the rural areas certainly has it's disadvantages. Sorry my broadband connection has gone off, I never meant to disconnect you.
Steve where do I go in itunes to restore?
with the iPhone connected
it should appear on the left hand side of iTunes
if so, right-click on it
and choose 'Restore from Backup'
Right click on what
on the iPhone
does restore from backup come up?
nothing happening, do you mean restore iPhone?
yes - has that come up?
next to the picture of the iPhone one has an option to check for updates or restore iPhone
that is usually the restore option for resetting it back to factory settings
let me see if I can find a better image
if you click on that image it should show up full screen
On the left hand side I have no devices, I just have Library with music,apps ect
Ok - I'm going to need to check if there is any other way to restore from backup
best instructions are on this Apple article
if you choose the 'iTunes - how to restore from a backup' article
and it should walk through with screenshots/options etc
Thanks, XXXXX XXXXX a go and if I don't come right I'll come back to you.
am teaching for an hour or so this afternoon but will check back as soon as I can
Hi Steve, just want to know how come there is nothing in my iCloud as the phone automatically backs up every 24 hours or when one syncs your phone. I checked my iCloud account and their is nothing in there because I have 5 GB of storage, which is maximum! Looks like I can kiss my contacts goodbye?!? Thanks Martin
iCloud doesn't keep a running backup unfortunately
and depending on how the settings were changed with Entourage etc it may just have overwritten them completely
Was there any joy with iTunes?
No , no joy with itunes, but I'll keep on trying as there were years of contacts. Thanks for your support.