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Steve Herrod
Steve Herrod, Mac Support Specialist
Category: Mac
Satisfied Customers: 3318
Experience:  OSX certified, many years experience supporting Apple Hardware & Software
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When I import a video from my JVC Everio, imovie does not finish

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When I import a video from my JVC Everio, imovie does not finish importing, then goes to black and stops responding. What do I do?

Steve Herrod :

Hi, I'll be happy to help with this issue - one thing you may want to try would be to create a new user account and login there to see if you can import the movie succesfully

Steve Herrod :

if you go to the Apple menu-->System Preferences-->Users

Steve Herrod :

hit the padlock icon to make changes

Steve Herrod :

and then the + button to add a new user account

Steve Herrod :

call it Test or similar

Steve Herrod :

and once created restart and login there

Steve Herrod :

load iMovie and try the import again

Steve Herrod :

if it works ok then there is some corruption on the original profile

Steve Herrod :

and we can work to resolve that

Steve Herrod :

Let me know

Steve Herrod :

Cheers

Steve Herrod :

Steve

Customer:

Ok, same problem. It gets to about a second of downloading the file, then freezes.

Customer:

Also for you to know, the video has been having some issues (which I asked about last time on justanswer). A message comes up now and again that it needs to do data recovery, which then results in the files being shortened. The suggested answer which worked for a while last time was to go to Disk Utility and repair the files, but the problem has come up again. (again, I cannot repair my HD file without working from the start up disc, which I do not have).

Customer:

Another suggestion was that the cord from the video may be faulty, so I bought a new cord, but that doesn't seem to have worked either. thanks for your help! Therese

Steve Herrod :

Hi Therese - can you let me know what version of OSX you are using?

Steve Herrod :

If you go to Apple menu-->About this Mac it should be displayed there

Customer:

10.6.8

Steve Herrod :

thanks

Steve Herrod :

am wondering if there is anyone else there or a store perhaps that would let you borrow a disc to startup from?

Customer:

I'm in New York and there are a couple of big apple stores of course. I guess I could try!

Steve Herrod :

I think they would definitely let you start up from a disc and repair

Steve Herrod :

as that should be the next step

Steve Herrod :

Fingers crossed!

Customer:

Ok I've been to the apple store and re-started with the start up disc, done repair on the Mac HD. I've also done another repair on the Everio video HD.

Customer:

Same original problem is happening though, after vidoeing an hour lesson I get a message that the files are damaged and need to be repaired, the original 60 minute file is truncated ot under 10 minutes. Your advice would be welcome!

Steve Herrod :

Thanks - out of interest do you know if the iMovie project file is stored in a FileVault location?

Steve Herrod :

Cheers

Steve Herrod :

Steve

Customer:

How would I check that?

Customer:

Sorry, I don't know that answer.

Steve Herrod :

Ok, if you go to Apple menu-->System Preferences-->Security can you let me know if Filevault is enabled or disabled?

Steve Herrod :

Cheers

Steve Herrod :

Steve

Customer:

Filevault protection is currently off.

Customer:

thanks, Therese

Steve Herrod :

Thanks Therese - I wondered if that may have been causing the issue but must be something else...

Steve Herrod :

one quick thought - now the repair has been run, are you able to try the import under the test user account we created initially?

Steve Herrod :

Cheers

Steve Herrod :

Steve

Customer:

I was able to successfully import the most recent video both under the test profile and my normal profile. However I'm not sure the issue is fixed - it has been erratic this week. Yesterday I was not able to import that day's file (which was also truncated). I'll see how I go today with the new file. the problem also still remains that when I flip the lid close on the everio camera it creates a forced eject situation, even though the camera is still connected to the computer by a (brand new) cord. Any thoughts?

Steve Herrod :

Thanks - will be interesting to see what happens with the new file

Steve Herrod :

checking what can be done about the forced eject issue

Steve Herrod :

Cheers

Steve Herrod :

Steve

Customer:

Big problems yesterday. During my 60 minute lesson which I wanted to record, after 6 or 7 minutes a message came up that the video management file for playback and recording was broken, and i had to click OK to repair the file. This happened twice more, so a 60 minute lesson was broken up into 3 files totalling 20 min.

Customer:

The good news is that those 3 files were imported successfully into imovie. It's really frustrating - I'm on an overseas study trip and had really hoped to record my lessons to review later. Hopefully you can help me solve this, Therese

Steve Herrod :

Hi Therese - can understand the frustration! It is a little baffling but still working on what may solve the issue

Steve Herrod :

Cheers

Steve Herrod :

Steve

Customer:

Thanks Steve, appreciated.

Customer:

Hi again, just got the "please rate my service" email. It's probably automatically generated, but I promise to rate the experience after we solve this thing.

Steve Herrod :

Hi Therese, yes it is automated - let's get this solved first, I agree!

Steve Herrod :

Will be online mostly this afternoon and going to try several things to get this working hopefully

Steve Herrod :

Cheers

Steve Herrod :

Steve

Steve Herrod :

Ok, what may be worth a try - if all the data currently on the Everio has been captured - would be to reformat the drive there

Steve Herrod :

one thing I can't see in the history of the chat (and not sure if I asked earlier)

Steve Herrod :

is the model of the Everio?

Steve Herrod :

Cheers

Steve Herrod :

Steve

Customer:

Everio JVC GZ-MG330HAA

Steve Herrod :

Thanks - checking a few more things on that

Steve Herrod :

very quickly - when importing, are you firstly copying the files from the Everio to the Mac and then accessing via iMovie or importing directly into iMovie?

Steve Herrod :

if the latter - can we try copying the contents of the SD_Video folder

Steve Herrod :

to the Mac

Steve Herrod :

and then importing into iMovie

Steve Herrod :

also, once you have everything currently required off the Everio

Steve Herrod :

we can also look at reformatting the hard drive so that any errors there are removed

Steve Herrod :

Cheers

Steve Herrod :

Steve

Customer:

I'm importing directly into Imovie from the Everio. Happy to do both - emptying the SD0Video folder (although I'd need your help) and also the reformatting the hard drive, but I'd also need some steps. Thanks

Customer: By the way, for some reason this question is marked as closed, but hoping we can work through until the problem is resolved.
Customer:

After copying the SD-video folder to the Mac I was not able to import that into Imovie. How do I reformat the hard drive? Thanks

Customer:

Unfortunately I could copy the files onto the mac but not import from the mac into imovie

Customer:

th

Steve Herrod :

Hi Therese - not sure where my last update disappeared to...

Steve Herrod :

Ok - before we reformat the hard drive, do you have the video contents in iMovie?

Steve Herrod :

Just want to make sure we don't lose anything

Steve Herrod :

but once ready to format the Everio drive

Steve Herrod :

on the Menus

Steve Herrod :

go to Basic Settings

Steve Herrod :

and there should be a Format HDD feature

Steve Herrod :

that will reformat the drive

Steve Herrod :

and resolve any errors which could be causing interruptions/issues

Steve Herrod :

Let me know

Steve Herrod :

Cheers

Steve Herrod :

Steve

Customer:

Ok I reformatted the HDD and was able to successfully record and import the video into imovie! I'll just do it once more before I close off this account, to make sure it's consistent. Thanks so much for your help.

Customer:

Unfortunately it's not totally fixed... again in my lesson after 1hr 10 min again there was a problem with the video files being broken and needing recovery etc. I was able to import that 1hr 10 min successfully though...any tips

Customer:

I spoke too soon. I was unable to import the clip into imovie, again it froze with a few seconds to go...

Customer:

help please!

Customer:

Therese

Steve Herrod :

Hi Therese, apologies for the delay in responding but it closed and I've had to have Customer Services reopen it

Steve Herrod :

Just so I'm clear, after reformatting the HDD it worked ok once

Steve Herrod :

and then it hasn't worked properly on subsequent times with freezes etc?

Steve Herrod :

Cheers

Steve Herrod :

Steve

Customer:

Hi Steve, no problem. After reformatting the HDD it worked fine once. The next time though a message came up during the video recording that the files were broken and needed repair, and it would not continue recording after this. I tried to import it into Imovie and it froze a few seconds before the import was finished, but then actually I tried again and it was okay. If I even bump the camera a message will come up that a force eject has happened, which I'm sure is not good for it. thanks Therese

Steve Herrod :

Thanks Therese - looking at what other options we have!

Steve Herrod :

Cheers

Steve Herrod :

Steve

Steve Herrod :

When the hard drive was reformatted was it using the File option

Steve Herrod :

or also the File & Management No option?

Steve Herrod :

if it was just reformatted using the File option, can we try with the file & management no option?


 

Steve Herrod :

Cheers

Steve Herrod :

Steve

Customer:

That seems to have fixed it. was tougher than I thought it would be!

Customer:

Many thanks for all your help Steve,

Customer:

best,

Customer:

therese

Steve Herrod and 2 other Mac Specialists are ready to help you
Hi Therese,

No problem - glad it is working!

Cheers

Steve

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