Hi and Welcome to Just Answer/Pearl, my name is XXXXX XXXXX will be assisting you with your issue today. Please rate my answer at the end of the session.Please uninstall the hp software by clicking on hp uninstall application inside the application folder hewlett-packard inside applications. Restart your mac when that is donePlug the usb cord in and do a software update from the finder.I will then take you to the download which you need.This should clear up both your issues at hand.Please advise when this has been completedThanks Mike
Hi Mike, thanks for the quick reply.
I went into the HP folder in the applications area, but i can't find an uninstaller. I'm seeing an HP Device Manager, HP Photosmart Create, HP Photosmart Print, HP Photosmart Share, HP Photosmart Stitch, HP Photosmart Studio, HP Scan Pro, and HP Software Update. There is also a subfolder called Device Utilities. This contains HP All-in-one Device Chooser, HP Copy, HP Fax Setup Utility, HP Network Settings Utility, HP Registration Assistant, HP Scan Destination, HP Send Fax, and ScanUtility.
It says my software is up to date.
Thanks very much, just wanted to check that before you nuke your printer from existance :-)I will need to know shortly which model printer you have.C7200 is just the series.Model number will be C7250 or 75 or 80 or 83 or 88Please follow this document to uninstall all software and drivers HERE
Scroll almost to the bottom for mac 10.6 instructionsThanks Mike
LOL..... I have no idea why I keep buying HP printers!!! I'm ready to nuke them all.
It is a C7280.
I follow the document and let you know how I make out.
HAHAHA I hear ya, they are usually pretty reliable and they all have there glitches from time to time.. Just comfort thoughts hahahaAfter you uninstall and then RESTART YOUR MACClick here to obtain the full software and drivers package for Mac OSX 10.6After you click download make sure you open the file to begin installation
Please dont hook your printer back up until prompted by the installerThanks Mike
OK I followed your steps and uninstalled all drivers and software. I then followed your link and installed latest drivers and software.
Everything went smoothly, but I still cannot add the printer Print & FAX available printers.
I go into the screen to add the printer in, the iMAC see's the printer, I select it to add it in, it goes off for a long time and comes back with a software update. When it get done loading, the printer is still not available.
Very strange that it see's the printer, but just won't add it in as an available printer to use.
Yes, in fact it required me to connect the USB cable right away. I had it disconnected at first. When I started the install it said it couldn't find the printer and to check to make sure the cable was connected. Once I connected it, the install continued.
Ya, unfortunately I rebooted the computer and the pronter. No change.
Hi Scott, tried changing the cable this morning. No luck. I tried rebooting the Mac and the printer. Still cannot get it set as a default printer. The iMac sees the printer, it just won't set it as the default.
Thanks for the offer Steve.
Someone gave me this tidbit of info and it resolved my problem.
In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.