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James
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15906
Experience:  Mac Expert
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My Apple I-Pad just died. What can I do to revive it.

Resolved Question:

My Apple I-Pad just died. What can I do to revive it.
Submitted: 2 years ago.
Category: Mac
Expert:  James replied 2 years ago.
Hi,

Did you try to charge it for 30 minutes or so?

Thanks!
Customer: replied 2 years ago.


I plugged the charger in as usual and nothing happened.

Expert:  James replied 2 years ago.
Okay - now, let's try to reset it.

Hold the Home and Power buttons together for 30 seconds.


Does the white apple logo appear, and turn on?

Thanks.
Customer: replied 2 years ago.


Where the home button?

Expert:  James replied 2 years ago.
The Home button is the one with the square, on the bottom part of the screen. The big round button.
Customer: replied 2 years ago.


My Screen is totally black. I see no round button at the bottom part of Screen. What's next.

Expert:  James replied 2 years ago.
I mean this button:

Apple removes home button


Hold it together with Power (on top) for 35 seconds.
Customer: replied 2 years ago.


I held the button on the top edge of the pad and the Home button is located on the face of the pad on the right side. Nothing happened.

Expert:  James replied 2 years ago.
Did you hold them both TOGETHER for 35 seconds?
Customer: replied 2 years ago.


I tried it again and realized I was holding the wrong button. The apple logo came up but immediately went out. Nothing came on.

Expert:  James replied 2 years ago.
Okay - great.

Connect it to the charger please

Wait 5 minutes, then hold both buttons again. It will turn on.


Thanks,

J.
Customer: replied 2 years ago.


It came on this time when I plugged in the charger.


I am happy now. Thanks so much for the help.


 


XXXXX XXXXX


Lufkin, Tx

Expert:  James replied 2 years ago.
Glad I could help!

The problem is that it wasn't charged enough. Connecting to the charger and resetting fixed that.

Please click a happy face for me below to rate me, thanks!

J.
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15906
Experience: Mac Expert
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