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James
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15908
Experience:  Mac Expert
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Im getting unique messages since I gave a curious look at

This answer was rated:

I'm getting unique messages since I gave a curious look at the MacKeeper website. Is there anyway to remove this program / problem.
Bob
Hi,

I'd like to start a remote support session with you. This mean I'll be able to look at your screen together with you, and help you personally.

Would that be ok with you?

Appreciated!

J.
Customer: replied 3 years ago.


sure, can I do this wirelessly ?

Customer: replied 3 years ago.
Computer doesn't want to restart
Push the power button until it turns off, then turn it on again.

Let me know what happens please.
Customer: replied 3 years ago.
Finally turned off
Great - turn it on again. Is the icon still there?
Customer: replied 3 years ago.
Computer doesn't want to restart Please call
What happens?
Customer: replied 3 years ago.
Icon is still there
Okay.

First, start the Mac in Safe Mode:

  1. Be sure your Mac is shut down.
  2. Press the power button.
  3. Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
  4. Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

 

Now, open the Applications folder.

Drag the MacDefender app to the trashm and empty the trash.

 

Now restart the computer normally - the icon will be gone.

 

Thanks,

 

J.

 

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