Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.
Based on your question and explanation of you visit to your local Apple Retail Store, if the Mac Genius who assisted you were unable to assist you in getting your iPad to power on, then that means your iPad has a hardware issue which is preventing it from turning on
I do not want to delay you from getting any assistance, but the only recourse you have
what can be done re: a hardware issue? anything? they told me to purchase a new ipad
is to have your iPad repaired outside of Apple
okay - right. that's what I figured - that's why Im here. Okay -
so you still have options, but as it appears you have a 1.5 year old iPad, you more than likely don't have the 2 year AppleCare Protection Plan Apple offers
no I think I only had the 1 year warranty
otherwise they would have just replaced that iPad for you without hesitation
yes that is correct
okay thank you.
unless you purchased their extended warranty which is 2 years from the date of purchase of the iPad
but I am not giving up on you that fast :)
well, I don't think I did. I got it as a gift
would you like a few inexpensive services I can refer you to in order to help you get your iPad repaired
and didn't purchase anything along with it I don't think
without breaking the bank?
well, if you can refer me to someone locally - they told me I could purchase a new one for $250
so has to be less than that
I will work as well as I can to do that for you
can you just provide me your City, State and Zip please ?
hawthorne, ny 10532
is fixing it worthwhile or should I suck it up and get a new one altogether? (for $250)
not sure what the benefit is of one route vs. another?
so unhappy that this happened after owning this expensive thing for so short a time!
Oh believe me, I very much understand
What model of iPad exactly do you have?
ipad 2 32k
Let me look into this for you- will be with you within a few minutes
Almost done with my resources for you
thanks for your patience
just wondering - am I being charged by the time I'm on here?
you only have a deposit and that is 100% refundable if you are not satisfied
okay thank you!
so rest easy- there is no payment exchanged here unless you have accepted one of my answers, which at present you are not because I am still helping you :-)
so enough of my chat here, I am going to start providing you some answers for you shortly :)
First, I have a few online iPad repair services I like to refer customers like yourself to, if your iPad has no Apple warranty service left:
iPad Repair Pros - iResQ
and DigiExpress - iPad Repair Service
Those are two of my preferred, recommended online repair services you can contact for getting your iPad repaired inexpensively
okay thamk you.
now in regards XXXXX XXXXX providers that you can visit locally
I am getting that info for you now :)
Actually I have to leave this chat now. Thank you for your time and energy