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MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience:  Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
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Customer Question

My iPad 1 is not recgonized, it says it cannot be activated for service
Submitted: 1 year ago.
Category: Mac
Expert:  MacTechTrainer replied 1 year ago.

MacTechTrainer :

Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.

MacTechTrainer :

Are you using your iPad with a Mac or PC ?

MacTechTrainer :

Also prior to it not recognizing and not being able to activate, had it worked prior to your request for assistance today?

MacTechTrainer :

I see you are offline. When you are back online however, just reply back to this session, I will be alerted, whether I am online or off and will be able to assist you further.

MacTechTrainer :

Thanks for posting your question, I look forward to assisting you shortly.

MacTechTrainer :

Regards,

MacTechTrainer :

-Terry ("MacTechTrainer")

Customer : Hi
Customer : I have never used it before
Customer : it uses windows
Customer : Are u there?
Customer : I have had the iPad since 2010 and never used it for once.....
Customer : I took it to an iPhone store in my location and they tried assisting but no positive feedback. I was told told to contact apple store
Customer : Hi
MacTechTrainer :

Sorry for missing you. I saw in my queue that you were looking for me and I was attempting to reply back to you, but for some reason could not get back into this session with you

MacTechTrainer :

Now that I am back I see you are offline again- my sincere apologies for missing you again due to my technical issue with this chat session. What I wanted to come back to ask you, is when you mentioned an "iPhone" store what store are you specifically referring to? Was it an AT&T store, Verizon Wireless or Sprint store?

MacTechTrainer :

Also, is your iPad just a Wifi model (no cellular data plan), or was it set up with one of those wireless services (AT&T, Verizon Wireless and Sprint)?

MacTechTrainer :

I believe I may be able to help you with this activation issue, provided we can be online together to chat, which I believe we should be able to do now that I can communicated with you in this session once again.

Customer :

hi, an iphone store buys stuffs from apple store and resell.

Customer :

The ipad uses wifi and cellular data plan

Customer :

Iphone store sells iphone and ipads and also they have their technical support team as well

Customer :

I think a reset from apple/ mac store should restore my ipad

Customer :

am back and can see u are still offline.

Customer :

My question was not answered and was charged. am not happy about this.

Customer :

Hi again

Customer :

When would you be available so we can chat

Customer :

sorry, meant "istore store" instead of "iphone store"

Customer :

hi again.....checked again and you are still offline. when would you be available.

Customer :

i guess the time difference isnt helping at all.

Customer : You are never online....please how can I get a refund since am not satisfied with your response and you haven't proffered a solution to my iPad problem. Thanks. I hope u respond dis time around

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