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Ask Michelle Your Own Question

Michelle
Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 721
Experience:  Apple Computers and Mobile support with 10 years of exp.
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none of my iwork files (numbers, pages, keynote) can be opened

Resolved Question:

none of my iwork files (numbers, pages, keynote) can be opened since a few days... what could be wrong?
Submitted: 1 year ago.
Category: Mac
Expert:  Michelle replied 1 year ago.

Appleologist :

Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.

During our troubleshooting process, we will try a few steps to resolve your issue. The first step is to check for software updates. Sometimes when you are behind, applications will not open. To check for updates, click on the apple logo in the upper left corner and choose software updates

Customer:

Imac has been completely updated...

Appleologist :

Ok, just to make sure, when you click on software updates, it reads "your software is up to date" I notice you mentioned your re-installed your OS

Appleologist :

Are all of your numbers applications within the applications folder?

Customer:

ok, software is up to date... i am running 10.7.5 and numbers 2.3

Customer:

I have numbers files in several file folders. Also the pages and keynote files from different folders are not running.

Customer:

I have tried to open them from finder, in the iworks applications ...

Appleologist :

In the actual applications folder, how many iwork applications are there? Click on finder and then choose applications. You will see an iwork folder

Appleologist :

Just want to make sure you only have one of each and they are all in the same place

Appleologist :

When you try to open your files, what error message are you getting?

Customer:

I see in the iWork '09 folder: keynote, numbers and pages

Customer:

when i open a file from finder for example pages then pages is being activated but no window with the actual doc opens )pages only open in the main bar above)

Customer:

when i try to open from within the iworks applications... nothing happens

Appleologist :

Before we delete its preference files, lets check to see if it is actually open. Click on the apple logo in the upper left corner and choose force quit. Does pages, numbers or keynote appear in the box?

Appleologist :

If they do appear, select them and force quit them

Customer:

i forced pages and numbers to stop like you instructed

Appleologist :

Ok now try to open pages from the iwork folder. Does it do the same thing?

Appleologist :

Are you still with me

Appleologist :

If it is still doing the same thing after a force quit, we will need to delete iworks plist files

Customer:

i tried this with a pages doc. i got a very long error message. I will copy it and chat it to you

Appleologist :

Ok

Customer:

Process: Pages [2394]
Path: /Applications/iWork '09/Pages.app/Contents/MacOS/Pages
Identifier: com.apple.iWork.Pages
Version: 4.3 (1048)
Build Info: Pages-10080000~1
Code Type: X86 (Native)
Parent Process: launchd [114]


Date/Time: 2013-01-02 20:24:34.397 +0100
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9


Interval Since Last Report:(NNN) NNN-NNNNsec
Crashes Since Last Report: 5
Per-App Interval Since Last Report: 6464 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 22E362C4-A503-4D5C-8411-A6061174F34A


Crashed Thread: 0 Dispatch queue: com.apple.main-thread


Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000f875897b


VM Regions Near 0xf875897b:
CG backing stores 00000000c84bd000-00000000c8c0b000 [ 7480K] rw-/rw- SM=SHM
-->
Submap 00000000ffff0000-00000000ffff2000 r-x/r-x process-only submap


Application Specific Information:
objc_msgSend() selector name: localizedFailureReason
objc[2394]: garbage collection is OFF


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x9aee7d47 objc_msgSend + 23
1 com.apple.AppKit 0x9a0d111a -[NSDocumentController(NSInternal) _fixedFailureReasonFromError:] + 35
2 com.apple.AppKit 0x9a0da4e8 -[NSDocumentController _willPresentOpeningError:forURL:] + 52
3 com.apple.AppKit 0x9a0da08b -[NSDocumentController _openDocumentsWithContentsOfURLs:presentErrors:completionHandler:] + 243
4 com.apple.AppKit 0x9a0ce72f -[NSDocumentController openDocument:] + 368
5 com.apple.sf.sfapplication 0x02e1ec74 -[SFAppDocumentController openDocument:] + 174
6 com.apple.iWork.Pages 0x000cc579 __gnu_cxx::new_allocator<std::pair<unsigned char const*, Status (*)(_xmlTextReader*, SFMDI*)> >::construct(std::pair<unsigned char const*, Status (*)(_xmlTextReader*, SFMDI*)>*, std::pair<unsigned char const*, Status (*)(_xmlTextReader*, SFMDI*)> const&) + 785759
7 com.apple.CoreFoundation 0x95c01d11 -[NSObject performSelector:withObject:] + 65
8 com.apple.AppKit 0x99de4663 -[NSApplication sendAction:to:from:] + 232
9 com.apple.sf.sfapplication 0x02e19590 -[SFAppApplication sendAction:to:from:] + 610
10 com.apple.AppKit 0x99ed7caf -[NSMenuItem _corePerformAction] + 536
11 com.apple.AppKit 0x99ed792c -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 171
12 com.apple.AppKit 0x99ed6fb5 -[NSMenu _performActionWithHighlightingForItemAtIndex:sendAccessibilityNotification:] + 79
13 com.apple.AppKit 0x9a1b2ef7 -[NSMenu performActionForItemAtIndex:] + 65
14 com.apple.AppKit 0x9a1b2f2a -[NSMenu _internalPerformActionForItemAtIndex:] + 45
15 com.apple.AppKit 0x9a1b715b -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 106
16 com.apple.AppKit 0x9a01d670 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 172
17 com.apple.AppKit 0x99e4d246 NSSLMMenuEventHandler + 452
18 com.apple.HIToolbox 0x972f7c0c _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
19 com.apple.HIToolbox 0x97173313 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
20 com.apple.HIToolbox 0x97172790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 482
21 com.apple.HIToolbox 0x97187571 SendEventToEventTarget + 76
22 com.apple.HIToolbox 0x972f80d0 _ZL18SendHICommandEventmPK9HICommandmmhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 482
23 com.apple.HIToolbox 0x972f813a SendMenuCommandWithContextAndModifiers + 70
24 com.apple.HIToolbox 0x9736398d SendMenuItemSelectedEvent + 275
25 com.apple.HIToolbox 0x971c3d79 _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 129
26 com.apple.HIToolbox 0x9735488c _ZL14MenuSelectCoreP8MenuData5PointdmPP13OpaqueMenuRefPt + 608
27 com.apple.HIToolbox 0x971bba2a _HandleMenuSelection2 + 636
28 com.apple.HIToolbox 0x971bb7a9 _HandleMenuSelection + 53
29 com.apple.AppKit 0x99d4abd2 _NSHandleCarbonMenuEvent + 302
30 com.apple.AppKit 0x99cdb4d6 _DPSNextEvent + 2196
31 com.apple.AppKit 0x99cda752 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
32 com.apple.AppKit 0x99cd6ac1 -[NSApplication run] + 911
33 com.apple.AppKit 0x99f67ac5 NSApplicationMain + 1054
34 com.apple.iWork.Pages 0x0000c939 __gnu_cxx::new_allocator<std::pair<unsigned char const*, Status (*)(_xmlTextReader*, SFMDI*)> >::construct(std::pair<unsigned char const*, Status (*)(_xmlTextReader*, SFMDI*)>*, std::pair<unsigned char const*, Status (*)(_xmlTextReader*, SFMDI*)> const&) + 287
35 com.apple.iWork.Pages 0x0007ce16 __gnu_cxx::new_allocator<std::pair<unsigned char const*, Status (*)(_xmlTextReader*, SFMDI*)> >::construct(std::pair<unsigned char const*, Status (*)(_xmlTextReader*, SFMDI*)>*, std::pair<unsigned char const*, Status (*)(_xmlTextReader*, SFMDI*)> const&) + 460284


Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x98a9d90a kevent + 10
1 libdispatch.dylib 0x960c9e04 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x960c8853 _dispatch_mgr_thread + 53


Thread 2:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x98a9cb42 __select + 10
1 com.apple.CoreFoundation 0x95bf0e15 __CFSocketManager + 1557
2 libsystem_c.dylib 0x9105ded9 _pthread_start + 335
3 libsystem_c.dylib 0x910616de thread_start + 34


Thread 3:
0 libsystem_kernel.dylib 0x98a9c876 __psynch_mutexwait + 10
1 libsystem_c.dylib 0x9105c6af pthread_mutex_lock + 633
2 com.apple.Foundation 0x992e47f2 -[NSLock lock] + 185
3 com.apple.Keynote.SFWordProcessing 0x0202547d -[SFWPSpellThread pRun:] + 289
4 com.apple.Foundation 0x99339e25 -[NSThread main] + 45
5 com.apple.Foundation 0x99339dd5 __NSThread__main__ + 1582
6 libsystem_c.dylib 0x9105ded9 _pthread_start + 335
7 libsystem_c.dylib 0x910616de thread_start + 34


Thread 4:
0 libsystem_kernel.dylib 0x98a9d02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9105fccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x910616fe start_wqthread + 30


Thread 5:
0 libsystem_c.dylib 0x910616e0 start_wqthread + 0


Thread 6:
0 libsystem_kernel.dylib 0x98a9d02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9105fccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x910616fe start_wqthread + 30


Thread 7:
0 libsystem_kernel.dylib 0x98a9c83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x91061e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x91061f7b pthread_cond_timedwait_relative_np + 47
3 com.apple.FinderKit 0x95e1c6e5 TConditionVariable::WaitWithTimeout(TMutex&, unsigned long long, bool&) + 107
4 com.apple.FinderKit 0x95e4a2b0 TThreadSafeQueue<TThumbnailExtractorThread::TThumbnailQueueData>::WaitForChange(unsigned long long) + 60
5 com.apple.FinderKit 0x95e49414 TThumbnailExtractorThread::Main() + 340
6 com.apple.FinderKit 0x95e1c9e2 TThread::MainGlue(void*) + 62
7 libsystem_c.dylib 0x9105ded9 _pthread_start + 335
8 libsystem_c.dylib 0x910616de thread_start + 34


Thread 8:
0 libsystem_kernel.dylib 0x98a9c83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x91061e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9101242c pthread_cond_wait$UNIX2003 + 71
3 com.apple.Foundation 0x9933bbe8 -[NSCondition wait] + 304
4 com.apple.Foundation 0x9932e7f0 -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 1236
5 com.apple.Foundation 0x9935c147 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:modes:] + 91
6 com.apple.imageKit 0x95383b3e -[_IKIRLMainProxy forwardInvocation:] + 115
7 com.apple.CoreFoundation 0x95bfee8e ___forwarding___ + 894
8 com.apple.CoreFoundation 0x95bfeaa2 _CF_forwarding_prep_0 + 50
9 com.apple.imageKit 0x954493db -[IKTaskManager taskLoop] + 2655
10 com.apple.Foundation 0x99339e25 -[NSThread main] + 45
11 com.apple.Foundation 0x99339dd5 __NSThread__main__ + 1582
12 libsystem_c.dylib 0x9105ded9 _pthread_start + 335
13 libsystem_c.dylib 0x910616de thread_start + 34


Thread 9:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x98a9cbb2 __semwait_signal + 10
1 libsystem_c.dylib 0x910127b9 nanosleep$UNIX2003 + 187
2 libsystem_c.dylib 0x91012558 usleep$UNIX2003 + 60
3 com.apple.AppKit 0x99f1f6da -[NSUIHeartBeat _heartBeatThread:] + 2399
4 com.apple.Foundation 0x99339e25 -[NSThread main] + 45
5 com.apple.Foundation 0x99339dd5 __NSThread__main__ + 1582
6 libsystem_c.dylib 0x9105ded9 _pthread_start + 335
7 libsystem_c.dylib 0x910616de thread_start + 34


Thread 10:: CoreAnimation render server
0 libsystem_kernel.dylib 0x98a9ac22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x98a9a1f6 mach_msg + 70
2 com.apple.QuartzCore 0x99ae9959 CA::Render::Server::server_thread(void*) + 233
3 com.apple.QuartzCore 0x99ae9866 thread_fun + 29
4 libsystem_c.dylib 0x9105ded9 _pthread_start + 335
5 libsystem_c.dylib 0x910616de thread_start + 34


Thread 11:
0 libsystem_kernel.dylib 0x98a9d02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9105fccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x910616fe start_wqthread + 30


Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x02e1ebd4 ebx: 0x0363c9e0 ecx: 0x9a661bbf edx: 0xf875895b
edi: 0x02e1ebd4 esi: 0x9a0d1104 ebp: 0xbfffea18 esp: 0xbfffe9f8
ss: 0x00000023 efl: 0x00010206 eip: 0x9aee7d47 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xf875897b
Logical CPU: 1


Binary Images:
0x1000 - 0x354fe3 com.apple.iWork.Pages (4.3 - 1048) <3F2BE397-E81E-3355-C0DE-8B0F014E897B> /Applications/iWork '09/Pages.app/Contents/MacOS/Pages
0x3ec000 - 0xefdfe7 com.apple.sfcompatibility (1.0 - 0.0.1d1) <83E03A17-13ED-51E7-12B7-26DE57A1D429> /Library/Application Support/iWork '09/*/SFCompatibility.framework/Versions/A/SFCompatibility
0x15e6000 - 0x15ffff7 com.apple.Keynote.sfstyles (1.0 - 1.0) <6083223F-5878-863C-D7F1-98BD06B74F88> /Library/Application Support/iWork '09/*/SFStyles.framework/Versions/A/SFStyles
0x1610000 - 0x1acbfeb com.apple.SFTabular (1.0 - 1.0) <61A6E9DF-E011-8B5C-54ED-236DE8614721> /Library/Application Support/iWork '09/*/SFTabular.framework/Versions/A/SFTabular
0x1c8b000 - 0x1d44ff3 com.apple.Keynote.sfutility (1.0 - 0.0.1d1) <7D4FCBF0-498F-02D1-6EB8-CA108FD792E9> /Library/Application Support/iWork '09/*/SFUtility.framework/Versions/A/SFUtility
0x1db6000 - 0x1f47ff3 com.apple.Keynote.sfdrawables (2.0 - 2.0) <0B8D5D6B-27A1-4A56-EC0F-10E53BEC5E68> /Library/Application Support/iWork '09/*/SFDrawables.framework/Versions/A/SFDrawables
0x2004000 - 0x2276fff com.apple.Keynote.SFWordProcessing (1.0 - 20030221_1) <F3734BEB-9CAC-FDCE-D70A-3CD06B13E074> /Library/Application Support/iWork '09/*/SFWordProcessing.framework/Versions/A/SFWordProcessing
0x2394000 - 0x23dfff7 com.apple.Keynote.SFControls (1.0 - 20030306_1) <48AC8060-4ACE-2669-AD66-36740E295DA7> /Library/Application Support/iWork '09/*/SFControls.framework/Versions/A/SFControls
0x240c000 - 0x2465ff7 com.apple.Keynote.sfarchiving (1.0 - 0.0.1d1) <9B4F9347-CA6B-0EC6-0DA5-5996B7E4D240> /Library/Application Support/iWork '09/*/SFArchiving.framework/Versions/A/SFArchiving
0x2497000 - 0x25a5fe7 com.apple.Keynote.sfrendering (1.0 - 1.0) <DB0AD559-D87C-C65A-C6D4-1090A50F6824> /Library/Application Support/iWork '09/*/SFRendering.framework/Versions/A/SFRendering
0x2607000 - 0x268ffff com.apple.Keynote.proofreader (0 - 1) <81C5E92C-78A6-9188-5866-EB35F3AC18B1> /Library/Application Support/iWork '09/*/SFProofReader.framework/Versions/A/SFProofReader
0x269d000 - 0x2757fef com.apple.Keynote.sfinspectors (1.0 - 1.0) <6193377A-55FA-B9E4-7650-5162E7EEDB9A> /Library/Application Support/iWork '09/*/SFInspectors.framework/Versions/A/SFInspectors
0x27b3000 - 0x2b1dfff com.apple.Keynote.sfcharts (2.0 - 2.0) <DE8D594A-C257-1FC5-7C88-FFBA0E4D4EF0> /Library/Application Support/iWork '09/*/SFCharts.framework/Versions/A/SFCharts
0x2d4f000 - 0x2d94fe7 com.apple.Keynote.SFAnimation (1.0 - 0.0.1d1) <0E370E35-F03F-D44C-7FFB-344CF8F9153A> /Library/Application Support/iWork '09/*/SFAnimation.framework/Versions/A/SFAnimation
0x2dbf000 - 0x2de9fe3 com.apple.Keynote.sflicense (1.0 - 0.0.1d1) <F53762FE-49AD-088F-EC06-10AF18C87E58> /Library/Application Support/iWork '09/*/SFLicense.framework/Versions/A/SFLicense
0x2e04000 - 0x2ec0ff7 com.apple.sf.sfapplication (1.0 - 1.0) <C21F6535-0B53-1A7F-FA88-C1BFFE5987CA> /Library/Application Support/iWork '09/*/SFApplication.framework/Versions/A/SFApplication
0x2f2a000 - 0x2f2dffb com.apple.sf.sfblocks (1.0 - 1.0) <FE4E8658-6163-1BDE-4CAE-AD63D5127338> /Library/Application Support/iWork '09/*/SFBlocks.framework/Versions/A/SFBlocks
0x2f34000 - 0x2fe1ff7 libcrypto.0.9.7.dylib (0.9.7 - compatibility 0.9.7) <7B6DB792-C9E5-3772-8734-8D0052757B8C> /usr/lib/libcrypto.0.9.7.dylib
0x3026000 - 0x3028fff com.apple.ExceptionHandling (1.5 - 10) <7C514CC4-7951-31CA-AEB3-D4AF49F44AE7> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHandling
0x302e000 - 0x30ccfeb com.apple.MobileMe (8 - 1.0) <8B6C5BC1-865C-A52C-F1A1-53AB8D4261AD> /Library/Application Support/iWork '09/*/MobileMe.framework/Versions/A/MobileMe
0x727f000 - 0x7281fff libCoreFSCache.dylib (??? - ???) <9E7CBE71-566C-36E9-A49F-C5FF6956D76F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache.dylib
0x729f000 - 0x729fffd +cl_kernels (??? - ???) <394A6475-F35C-439C-8C8F-36ECBC1228B5> cl_kernels
0x9cde000 - 0x9ce7ff6 libcldcpuengine.dylib (2.0.19 - compatibility 1.0.0) <95A88DC8-E5EE-363F-9275-214D5AB7A2EF> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengine.dylib
0x9e00000 - 0xa08cffb com.apple.RawCamera.bundle (4.03 - 676) <53F1CD12-96E9-3E41-BEA9-46B75FC707D4> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0xa0bd000 - 0xa0c9ffb libGPUSupport.dylib (??? - ???) <A4467427-9E43-3F03-96E7-B09BBD5F0A6D> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/libGPUSupport.dylib
0xa0d1000 - 0xa0e3fff libTraditionalChineseConverter.dylib (54.0.0 - compatibility 1.0.0) <F7D2A96C-D03F-3C0B-83FC-1016BB787B59> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0xa0f4000 - 0xa0f5ff5 +cl_kernels (??? - ???) <5F209621-8525-4E32-853D-CD9AA2E4A319> cl_kernels
0xa200000 - 0xa388ff9 GLEngine (??? - ???) <84549EEF-900F-397A-AABC-47DD261F40BE> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0xa3bf000 - 0xa529ffb libGLProgrammability.dylib (??? - ???) <169ED314-B937-3877-A7D7-4AFB96D8C561> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0xa558000 - 0xa585ff0 GLRendererFloat (??? - ???) <B72FCE8D-7A5E-35F3-8A9F-0D139F8921AB> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFloat
0xa64a000 - 0xa64bff1 +cl_kernels (??? - ???) <F6C42816-663F-405E-B000-65D517DAAABD> cl_kernels
0xb48c000 - 0xb721ff3 com.apple.ATIRadeonX2000GLDriver (7.32.12 - 7.3.2) <F51CB2F8-EB9D-3E2A-8675-32E1ED10FB9A> /System/Library/Extensions/ATIRadeonX2000GLDriver.bundle/Contents/MacOS/ATIRadeonX2000GLDriver
0xc46b000 - 0xc479ffb libSimplifiedChineseConverter.dylib (54.0.0 - compatibility 1.0.0) <4378B89F-0BDA-3072-9C67-DE1A371DD816> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0xc8c5000 - 0xc8c5ff7 +cl_kernels (??? - ???) <7DD416B3-F575-415B-A59D-ED45BCD1AF3F> cl_kernels
0xc8ea000 - 0xc8ebffd +cl_kernels (??? - ???) <36BABBB8-72A6-4043-A889-63A3EBBEA353> cl_kernels
0xca00000 - 0xcaa8ff7 unorm8_bgra.dylib (2.0.19 - compatibility 1.0.0) <99A967D2-5577-396B-BD11-56EAFF962AB2> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_bgra.dylib
0xcf6c000 - 0xcf6cffb +cl_kernels (??? - ???) <54B3623B-1983-4E8D-B3CA-616E6F09C61C> cl_kernels
0xd800000 - 0xd8a5ff7 unorm8_rgba.dylib (2.0.19 - compatibility 1.0.0) <58EF82E1-2227-38BD-B298-47BC1D149789> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_rgba.dylib
0x3e000000 - 0x3e044fff com.apple.glut (3.4.9 - GLUT-3.4.9) <490BC2D7-8EE6-387E-A12B-702D3A753382> /System/Library/Frameworks/GLUT.framework/Versions/A/GLUT
0x3f000000 - 0x3f48eff7 +org.coin3d.Coin.framework (3.0.0a - 3.0.0a) <717202FE-3028-E636-9D0B-AE7FB4FB30FE> /Library/Application Support/iWork '09/*/Inventor.framework/Versions/C/Inventor
0x8fe69000 - 0x8fe9baa7 dyld (195.6 - ???) <60FD3471-A1D7-342E-99A7-3EDECDAEC6EC> /usr/lib/dyld
0x90047000 - 0x90248fff com.apple.CalendarStore (5.0.3 - 1204.2) <53F15300-7C5E-3055-9553-20FBC5332138> /System/Library/Frameworks/CalendarStore.framework/Versions/A/CalendarStore
0x90249000 - 0x9024affd libwebsharing.dylib (??? - ???) <3660334A-2C29-3A39-9DB7-720090A0BB32> /usr/lib/libwebsharing.dylib
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0x99c4a000 - 0x99c4efff libGIF.dylib (??? - ???) <2ADFED97-2228-343D-9A53-207CBFDE7984> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x99c4f000 - 0x99c8dfff libRIP.A.dylib (600.0.0 - compatibility 64.0.0) <AF1174F9-4402-31EB-9C84-AB644E5865DF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x99ca9000 - 0x99cd0ff3 com.apple.framework.Apple80211 (7.4.1 - 741.1) <7F29673A-B030-34AF-B8CA-AB30DD63FFAB> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x99cd1000 - 0x9a766ff6 com.apple.AppKit (6.7.5 - 1138.51) <B9D3DCA0-9765-354E-9730-75A45A97DDFD> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9a767000 - 0x9a76dffb com.apple.print.framework.Print (7.4 - 247.3) <CB075EEE-FA1F-345C-A1B5-1AB266FC73A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x9a7c8000 - 0x9a7d5fff com.apple.HelpData (2.1.2 - 72.2) <330C6B7F-2512-37B7-B2FF-24E1804E9426> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x9adf2000 - 0x9ae14ff8 com.apple.PerformanceAnalysis (1.11 - 11) <453463FF-7C42-3526-8C96-A9971EE07154> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
0x9ae15000 - 0x9ae90ffb com.apple.ApplicationServices.ATS (317.12.0 - ???) <4D124B65-3D43-32E9-B296-3671347BB888> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x9ae91000 - 0x9aee0ffb com.apple.AppleVAFramework (5.0.16 - 5.0.16) <1188E7AB-76FE-343F-9108-30CD67E5A37B> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x9aee1000 - 0x9afb7aab libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <2E272DCA-38A0-3530-BBF4-47AE678D20D4> /usr/lib/libobjc.A.dylib
0x9b0cd000 - 0x9b0cdfff com.apple.Accelerate (1.7 - Accelerate 1.7) <4192CE7A-BCE0-3D3C-AAF7-6F1B3C607386> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x9b0ce000 - 0x9b191fff com.apple.CoreServices.OSServices (478.49 - 478.49) <5AF33605-C893-3F60-89CF-1BC9C0BC35AF> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x9b198000 - 0x9b1e8ffa libTIFF.dylib (??? - ???) <CAD45E49-FD7C-37FA-A118-AEB526B90E67> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x9b1e9000 - 0x9b266fff com.apple.PDFKit (2.6.4 - 2.6.4) <F2B635FC-EDD0-3D80-AB43-F78CB883623A> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versions/A/PDFKit
0x9b267000 - 0x9b27afff com.apple.syncservices.syncservicesui (6.3 - 673.6) <91D49219-60A4-3F62-AD45-B3179F0E084A> /System/Library/PrivateFrameworks/SyncServicesUI.framework/Versions/A/SyncServicesUI
0x9b27b000 - 0x9b284ffb com.apple.aps.framework (2.1 - 2.1) <E8FD997B-2AAF-3DED-95F5-3E67075723DC> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePushService
0x9b285000 - 0x9b2b2ff9 com.apple.securityinterface (5.0 - 55022.6) <0FA3E84B-B5FF-3A58-A408-46280982CACC> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
0x9b2b3000 - 0x9b394ff7 com.apple.DiscRecording (6.0.4 - 6040.4.1) <5841CEC8-6746-357E-9F0A-C0614320D153> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x9b395000 - 0x9b3abffe libxpc.dylib (77.19.0 - compatibility 1.0.0) <0585AA94-F4FD-32C1-B586-22E7184B781A> /usr/lib/system/libxpc.dylib
0x9b3ac000 - 0x9b659fff com.apple.JavaScriptCore (7534.57 - 7534.57.3) <5AE5C3B8-D807-356B-80D9-4D0A706A10D1> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x9b65a000 - 0x9b73dff7 libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <BD913D3B-388D-33AE-AA5E-4810C743C28F> /usr/lib/libcrypto.0.9.8.dylib
0x9b73e000 - 0x9b746ff3 libunwind.dylib (30.0.0 - compatibility 1.0.0) <E8DA8CEC-12D6-3C8D-B2E2-5D567C8F3CB5> /usr/lib/system/libunwind.dylib
0x9b747000 - 0x9b7a3ff7 com.apple.coredav (1.0.1 - 164.1) <6AED84F9-51EF-3015-B922-1063473E5F1A> /System/Library/PrivateFrameworks/CoreDAV.framework/Versions/A/CoreDAV
0x9b7db000 - 0x9b7e9ff7 libxar-nossl.dylib (??? - ???) <5BF4DA8E-C319-354A-967E-A0C725DC8BA3> /usr/lib/libxar-nossl.dylib
0x9b7ea000 - 0x9b7edff7 libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <7F6C14CC-0169-3F1B-B89C-372F67F1F3B5> /usr/lib/system/libcompiler_rt.dylib
0x9b7ee000 - 0x9ba62ff3 com.apple.CoreImage (7.99.1 - 1.0.1) <C4B2DD2A-8E45-31CD-9B25-2AC1CA252B14> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage
0x9ba63000 - 0x9ba80fff libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <2870320A-28DA-3B44-9D82-D56E0036F6BB> /usr/lib/libresolv.9.dylib
0x9ba81000 - 0x9bd33ff7 com.apple.AddressBook.framework (6.1.3 - 1091) <B8CC707C-6368-3CDD-BE38-D2335B7CC2DE> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x9bd34000 - 0x9bd34ffe libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <7F0E8EE2-9E8F-366F-9988-E2F119DB9A82> /usr/lib/system/libkeymgr.dylib
0x9bd39000 - 0x9bd44ffb com.apple.speech.recognition.framework (4.0.21 - 4.0.21) <A1764D2F-EB84-33DC-9ED5-CDA3B468FF3E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x9bd45000 - 0x9bd59fff com.apple.CFOpenDirectory (10.7 - 146) <E9697845-A071-3A13-B89E-57D877F2D237> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x9bd5a000 - 0x9bd5eff3 libsystem_network.dylib (??? - ???) <62EBADDA-FC72-3275-AAB3-5EDD949FEFAF> /usr/lib/system/libsystem_network.dylib
0x9bd5f000 - 0x9be41fff com.apple.backup.framework (1.3.5 - 1.3.5) <1FAE91F2-BCEF-387D-B5C4-412C464DA1BE> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x9be42000 - 0x9c0c7fe3 com.apple.QuickTime (7.7.1 - 2339) <FC82F13B-1788-3766-8681-7A3B1EFAE02D> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9c0ca000 - 0x9c0dffff com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <92AADDB0-BADF-3B00-8941-B8390EDC931B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x9c0e0000 - 0x9c142ff3 libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <266CE9B3-526A-3C41-BA58-7AE66A3B15FD> /usr/lib/libstdc++.6.dylib
0x9c143000 - 0x9c61fff6 libBLAS.dylib (??? - ???) <134ABFC6-F29E-3DC5-8E57-E13CB6EF7B41> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x9cebf000 - 0x9cf21ffb com.apple.datadetectorscore (3.0 - 179.4) <8340BEC3-FB03-3AD8-B9E8-1FFA9DC7C220> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
0x9cf22000 - 0x9cf2dfff libexslt.0.dylib (9.13.0 - compatibility 9.0.0) <57B150D4-3688-3FFB-872A-AFC50986810C> /usr/lib/libexslt.0.dylib
0x9cf2e000 - 0x9cf32ffd IOSurface (??? - ???) <EDDBEE65-1EB8-33A7-9972-E361A3508234> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0xba300000 - 0xba301ffb libCyrillicConverter.dylib (54.0.0 - compatibility 1.0.0) <88EC6E5D-EB35-325E-B3F9-6C1ED39E05C9> /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
0xba500000 - 0xba501ff7 libGreekConverter.dylib (54.0.0 - compatibility 1.0.0) <7BBF6FCE-5C76-3E81-8A49-F5D2A6045E2E> /System/Library/CoreServices/Encodings/libGreekConverter.dylib
0xba900000 - 0xba91bffd libJapaneseConverter.dylib (54.0.0 - compatibility 1.0.0) <473499F3-8CB8-3372-98B0-8E3BCC1A3D80> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21ff6 libKoreanConverter.dylib (54.0.0 - compatibility 1.0.0) <B5E80EAA-78D8-3243-A735-A6ECED09A8AC> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xbb100000 - 0xbb103fff libLatinSuppConverter.dylib (54.0.0 - compatibility 1.0.0) <39A543C1-2604-3AB8-8148-0D76D02CE501> /System/Library/CoreServices/Encodings/libLatinSuppConverter.dylib
0xbb500000 - 0xbb500fff libThaiConverter.dylib (54.0.0 - compatibility 1.0.0) <1A02F57F-CB9B-31CD-90A5-DC31DBF0116C> /System/Library/CoreServices/Encodings/libThaiConverter.dylib


External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 15
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1675
thread_create: 0
thread_set_state: 0


VM Region Summary:
ReadOnly portion of Libraries: Total=277.3M resident=192.7M(70%) swapped_out_or_unallocated=84.5M(30%)
Writable regions: Total=191.6M written=26.6M(14%) resident=72.1M(38%) swapped_out=0K(0%) unallocated=119.6M(62%)

REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.8M
CG backing stores 17.9M
CG image 6564K
CG raster data 8116K
CG shared images 3416K
CoreAnimation 344K
CoreGraphics 8K
CoreServices 1052K
Foundation (reserved) 8K reserved VM address space (unallocated)
IOKit 35.8M
IOKit (reserved) 2048K reserved VM address space (unallocated)
MALLOC 53.1M
MALLOC guard page 48K
Memory tag=240 28K
Memory tag=242 12K
Memory tag=249 156K
OpenCL 60K
OpenGL GLSL 896K
Stack 69.1M
VM_ALLOCATE 16.8M
__CI_BITMAP 80K
__DATA 14.0M
__DATA/__OBJC 336K
__IMAGE 528K
__IMPORT 132K
__LINKEDIT 57.3M
__OBJC 6708K
__OBJC/__DATA 84K
__PAGEZERO 4K
__TEXT 219.9M
__UNICODE 544K
mapped file 88.0M
shared memory 14.5M
shared pmap 3624K
=========== =======
TOTAL 653.3M
TOTAL, minus reserved VM space 651.3M


Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.30f1
Graphics: ATI Radeon HD 2600 Pro, ATI Radeon HD 2600 Pro, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F7F7F7F7F5D0000, 0x00004B363435365536314535383030460000
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F7F7F7F7F5D0000, 0x00004B363435365536314535383030460000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.15)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HDP725032GLA380, 320,07 GB
Parallel ATA Device: MATSHITADVD-R UJ-875
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa400000 / 2
USB Device: Apple Keyboard, apple_vendor_id, 0x0221, 0xfa420000 / 3
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x820f, 0x1a110000 / 5

Appleologist :

Ok, this is a crash report

Appleologist :

Lets delete the plist files. This will not delete your documents

Customer:

I do not know how to do that

Appleologist :

1. Open your finder window (happy face icon)
2. Click on Go in the upper menu bar. (You will see the apple logo then Finder,File, Edit, View Go
3. Click on Go and choose go to folder
4. Paste ~/Library

Appleologist :

into the search box

Customer:

ok

Appleologist :

Within the library folder, locate the preference folder

Customer:

ok

Appleologist :

Locate and delete these files:

Appleologist :

file://localhost/Users/Work/Library/Preferences/com.apple.iWork.Keynote.plist


file://localhost/Users/Work/Library/Preferences/com.apple.iWork.Keynote.plist.lockfile


file://localhost/Users/Work/Library/Preferences/com.apple.iWork.Numbers.LSSharedFileList.plist


file://localhost/Users/Work/Library/Preferences/com.apple.iWork.Numbers.LSSharedFileList.plist.lockfile


file://localhost/Users/Work/Library/Preferences/com.apple.iWork.Numbers.plist


file://localhost/Users/Work/Library/Preferences/com.apple.iWork.Numbers.plist.lockfile


file://localhost/Users/Work/Library/Preferences/com.apple.iWork.Pages.LSSharedFileList.plist


file://localhost/Users/Work/Library/Preferences/com.apple.iWork.Pages.LSSharedFileList.plist.lockfile


file://localhost/Users/Work/Library/Preferences/com.apple.iWork.Pages.plist


file://localhost/Users/Work/Library/Preferences/com.apple.iWork.Pages.plist.lockfile

Appleologist :

To delete them, drag them into the trash

Customer:

what about the keynote LSS files?

Appleologist :

yes that too

Customer:

done

Appleologist :

Ok now click on the magnifying glass in the upper right corner. Type in disk utilities

Customer:

probably schijfhulpprogramma in Dutch...

Appleologist :

Yes.... I think :) Do you see where it says macintosh HD in the left hand side?

Customer:

yep i seleced this one

Customer:

yep i selected this one

Appleologist :

Ok now at the bottom, choose repair disk permissions

Customer:

sorry for typing this 3 times, no specific reason :)

Appleologist :

Ha ha Its ok

Customer:

estimated time 9 minutes...

Appleologist :

Repairing disk permissions should take about 10 mins

Appleologist :

ok great

Customer:

done

Appleologist :

ok you may need to restart your computer first. But lets try to open pages, numbers or keynote first

Customer:

tried to open a file in pages, but does not work yet.

Appleologist :

Ok, bookmark our chat and restart your computer

Customer:

If I would restart how do I get back in this chat session? and how to get back to rate?

Appleologist :

You can bookmark this page. In safari, click on Bookmark and then choose add bookmark

Customer:

i bookmarked it and will now restart. Bye for now! Cross my fingers...

Appleologist :

Ok

Appleologist :

Fingers crossed

Appleologist :

If it still does not open, a re-installtion is needed. Did you purchase iwork via the app store or did you install it from a disk?

Appleologist :

Are you still there?

Customer:

yes, i lost internet connection

Appleologist :

ok. Are you applications still crashing?

Customer:

yes

Appleologist :

Ok they need to be deleted and re-installed. Did you purchase them from the app store or did you install them from a DVD?

Customer:

app store

Appleologist :

Ok perfect. That makes it easier. Re-downloads are free. Delete the entire iwork folder from the applications folder

Customer:

ooops sorry i have iworks on dvd, but i dont mind to purchase i again from the app store..

Appleologist :

No you can use the current DVD that you have

Appleologist :

it works just the same

Customer:

ok

Appleologist :

Do you have the disk handy?

Customer:

i work is in the bin, will look for the dvd now will take a minute

Appleologist :

Ok take your time

Customer:

I am trying to reinstall numbers first. might be ready in about 15 minutes from now

Appleologist :

Did you delete the folders yet?

Customer:

I threw Iworks in the bin. Icons are still on the bar below

Appleologist :

Ok remove them from your dock

Appleologist :

Just press and hold them and drag them off the dock

Customer:

i cant

Customer:

they jump back into the dock..

Appleologist :

Right click it and choose remove from dock

Customer:

pages and numers were still running. they are gone now

Appleologist :

If you started the installation, you will need to stop. I did not know you already initiated the install. There is one more folder that needs to be deleted

Appleologist :

Ok now Open finder again, click on go and choose computer. Click on Macintosh HD/Library/Application Support/iWork '09

Appleologist :

Were you able to locate the iwork folder within Applications support?

Customer:

i threw the whole folder in the bin. was that what you wanted me to do?

Appleologist :

Yup! Then empty the trash. When the trash is empty, you can now initiate the re-installation of iworks

Customer:

Yes I can open my number files again! I did not re install pages nor keynote, but trust that they will work as well.

Appleologist :

Yay!! Perfect!

Customer:

Anything more to do? Or is it time to hit the excellent service button :)

Appleologist :

Ha ha if you have no further questions, you can go ahead and rate my service. Thank you for your patience and have a fantastic new years

Customer:

Thank you! Wish you a fabulous 2013! I am going to drink a nice glass of red wine and not look at my max for the next 24 hours... Bye bye

Appleologist :

Ha ha Bye :)

Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 721
Experience: Apple Computers and Mobile support with 10 years of exp.
Michelle and 5 other Mac Specialists are ready to help you

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