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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8870
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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my mail icon disappeared from the dock and after restoring

Customer Question

my mail icon disappeared from the dock and after restoring i cannot open a new message screen
In attempting to repair this I reckon I have moved the main file out of its original location

I have restored all my emails and folders but still cannot get a new message screen
Submitted: 4 years ago.
Category: Mac
Expert:  Mike replied 4 years ago.
Restart the computer. Move the Mail folder back to Library open Applications and then drag Mail app to the Dock. Try it again.
Customer: replied 4 years ago.

didn't work still won't open the new message screen

Expert:  Mike replied 4 years ago.
Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.
Customer: replied 4 years ago.

2.4Ghz intel core 2 Duo


 


4Gb 1067 Mhz DDR3

Expert:  Mike replied 4 years ago.
System Version please.
Customer: replied 4 years ago.

version 10.6.8

Expert:  Mike replied 4 years ago.
OK quit Mail go to your Home folder then open Library and Preferences drag com.apple.mail.plist to the trash then try Mail again.
Customer: replied 4 years ago.

no it still doesn't work


should i have rebooted after the change?

Expert:  Mike replied 4 years ago.
Did you move that Mail folder back to your Home / Library?
Customer: replied 4 years ago.

yes i now have mail and mail icon and mail downloads in the home library file

Expert:  Mike replied 4 years ago.
Who is your email provider?
Customer: replied 4 years ago.

tiscali

Expert:  Mike replied 4 years ago.
Is it IMAP account? Do you have web access?
Customer: replied 4 years ago.

yes i have web access not sure what imap account is

Expert:  Mike replied 4 years ago.
Go to the Apple logo to Software Update
Customer: replied 4 years ago.

i did this earlier today there are no new updates

Customer: replied 4 years ago.

i did this earlier and i am up to date

Expert:  Mike replied 4 years ago.
IMAP accounts like gmail or iCloud basically mirrors your Mail program and you should see the same folders, and emails, etc.... If that is the case you can just reset up the account by trashing the Mail folder or you can try restoring that Mail folder from backup again. How did you restore it previously?
Customer: replied 4 years ago.

i restored the folder from the terminal application and i have all my emails and all my folders but i cannot use the mail programme to write a new email or to reply to a received email

Expert:  Mike replied 4 years ago.
You don't have Time Machine? How did you restore from Terminal?
Customer: replied 4 years ago.

i found terminal and a prompt saying restore mailboxes


yes i do have timemachine but it is a last resort to go back to last backup


 

Expert:  Mike replied 4 years ago.
I don't know what that does... what was the exact terminal command? You need to use Time Machine to Restore your Mail, but try this first:

Select your Inbox and go to Mailbox / Rebuild. Wait a while then try a new message.
Expert:  Mike replied 4 years ago.
You should also do this:

It is posted as an Answer because of site rules but it is really just a diagnostic test.

Open Macintosh HD / Applications / Utilities and double click Disk Utility. Highlight your hard drive, usually Macintosh HD, and click on Verify Disk on the far right. If that is OK in green type, then click on Repair Permissions on the left.

Note: If Verify Disk is not OK try to Repair. If Repair is successful then Repair Permissions if it is not successful let me know.
Expert:  Mike replied 4 years ago.
Why did you rate me Poor Service we are still working on the problem? Did you rebuild the Mailbox?
Customer: replied 4 years ago.

doing restore


 


what happens my account now?

Expert:  Mike replied 4 years ago.
You are Restoring from Time Machine? Did you check the drive first?
Customer: replied 4 years ago.

no

Expert:  Mike replied 4 years ago.
No to which question?
Customer: replied 4 years ago.

yes from time machine and no to disc check


 

Expert:  Mike replied 4 years ago.
You should have checked the drive first. Let me know
Customer: replied 4 years ago.

ok

Expert:  Mike replied 4 years ago.
Good luck

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